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February 2025 by David Stefan
CVS probably has one of the worst pharmacy operations in the country per our experience. Nothing but problems with this company throughout the Palm Beach County area. The Juno Beach pharmacy is horrible and the Donald Ross pharmacy is the same and closed in the middle of the darn day 2:00. What gives? there's no notice whatsoever anywhere that says we close or open at certain hours for the pharmacy? Start hiring more pharmacists. Stop being lazy.
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December 2024 by Angelina Berkey
Miserable, rude and incompetent employees, particularly the dweeb at the cash register with glasses. Super busy guy doing super important things making min wage can’t take 20 seconds to help a customer.
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August 2024 by Kendall Hudson
Todd was really helpful in finding the item I was needing.
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August 2024 by Christy Jennings
Get my medications and vaccines here. Better than other CVSs at answering the phone and waiting on you. Staff friendly. Answers my questions. Highly recommend CVS at corner of Military Trail and Donald Ross.
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May 2024 by Bonnie Stein
Be prepared to find your own items, check yourself out, and bag your items. You’ll
have to learn the checkout computer screen, to use your customer care card and request receipt etc. Such as the job the cashiers are supposed to do. I should be paid by CVS for doing the job I did for myself as a customer.
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April 2024 by BunneyBeach
Horrific customer service in the pharmacy. Screwed up my prescriptions. Avoid if you can.
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March 2024 by Richard Garner
What kind of pharmacy doesn't have hand soap in the bathroom? Not an empty dispenser, but NO soap dispenser. Not a pharmacy to trust your health with. No wonder my pharmacist and the WSJ are right, CVS is a bottom of the barrel pharmacy.
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January 2024 by Audrey W.
These guys probably don't get enough credit for getting stuff right, so I have to come on & give the ladies behind the pharmacy counter tonight some love. I saw my doctor around noon today. I got confirmation that they received my prescriptions at 12:21pm. Text message update came 30 minutes later that it was ready. Love the notices. I couldn't get in until later, and I very much appreciate the cashier checking my insurance, running my card again, and saving me a ton of money!! Only downside has been actually having to update my insurance information after having been to this location before. The disconnect is with the CVS app account vs. CarePass account. Bonus because I didn't have to get out of my car to pick them up!
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November 2023 by DarcyDoodle (DarcyDoodle)
Although there were 2 employees up front (seemingly working on displays), no one greeted us upon entry, nor spoke to us the entire visit ? Not even at the check out. The store was very tidy and organized, making it easy to find things. Lots of Christmas decor, candy, gifts. The parking lot was ample with several up-front handicap parking spots. We will go back because it's so close to home. Maybe employees were having a quiet night and we interrupted ?
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November 2023 by pete siner
Always a long wait no matter what the drive up has for staffing! Vert unusual for CVS’s
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September 2023 by David Heath
Just got my RSV and FLU vaccine from Marina at CVS. Truly the most delightful and professional person you will meet. Getting shots is never a fun things but Marina made the experience as close as possible. Happy to see people like this at CVS.
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September 2023 by hnc
I've been using CVS Pharmacy for years and I've always been happy with their service. Sometimes pricey but depends on insurance. I've never had to wait long for my prescriptions to be filled. I like extra care offers and use them often, a reliable and convenient pharmacy.
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August 2023 by Jutta F.
Spent 15 minutes filling out form for Covid test through online appointment booking and paid $69.99, received 6 confirmation texts including map links and confirmation number but when I got there and waited 20 minutes on drive through line - they seemed to have no idea they did Covid tests. When confused associate left window to ask, another associate came to window and abruptly said the computer was down.
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April 2023 by L Gotay
The worst pharmacy I have ever dealt with. The staff are unpleasant (NEVER smile), 99.9% of the time they DO NOT answer their phones, they will change prescriptions on you without your or your doctor's consent to make more money. So, many times this particular pharmacy has placed me in a spot to stand corrected and, I'm wise to catch what they are doing to the consumers. The attitude is they do not care nor will they extend themselves to make it work for the patient/customer. Literally, the worst customer service ever! Also, the turnover with the staff is self explanatory. I will never use this CVS Pharmacy @4500 Donald Ross Rd. Palm Beach Gardens, again. My advice do not use them.
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April 2023 by Selina Suarez
No one ever picks up phone. My doctor calls in prescriptions they “lose them”. Bags of meds all over the floor. My last prescription was mixed up. I’m surprised CVS corporate allows this and also surprised this level of service would pass in PBG. I never had this kind of experience at any other CVS. Been a customer for years. This pharmacy location is terrible.
