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September 2022 by Demi Jean
My daughter loves the clothes here. Ok quality, good prices.
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November 2021 by Kitty Cat
Nice sales and discounts. Clearance section in back.
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September 2021 by Jocelyn Ventura
Nice store for teenagers shop
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August 2021 by Riche' Navarette
Here at the Gardens Mall. Google says it opens at 11am and that the store is OPEN NOW. Nice lady at bath and body works advised me it doesn’t open until noon. Florida needs to fix it’s store times online. This is the third store in Palm Beach Gardens that has incorrect information.
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June 2021 by Beatriz Sibila
Great place to shop fantastic cashier i recemand
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May 2021 by lol
Why does it say that this store is open on google maps and in person it is closed?? The lights in the store are on but there is no closed sign. The doors are just locked. No notice, no anything. Looks like there’s no employees inside and I see clothing in there but the doors are locked for the past week? Why is this? At least put up a sign or something or update google to say that this location has been shut down. Makes no sense. Also the phone don’t work. Even before this nonsense started happening. I don’t know what it is with forever21 and not answering phones cause this isn’t the only location that does this.
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May 2021 by Simone Grant
Store has been closed for 5 days now. Why?
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March 2021 by Olivia J.
Wow ... customer service is horrible .. went to buy a phone charger . 6.99 cheap made in China phone charger . Went to use the phone charger and it didn't work at all . Went in to return it literally 10 minutes later , I explain to the blonde girl behind the counter that it doesn't work gave her my receipt , she said to me I can't take this the box is ripped how do you expect me to sell this ?? It's like bringing back a shirt that's stained . She says this to me as she looks at me like I'm stupid . I then told her again it didn't work . And she said I cannot resell this like I told you . I told her that it was Broken and that it did not work once again and that she should not re sell it because it didn't work . she looks over to what I assume was her manager and her manager says ok . She then says do you have a phone charger plug it in ! ARE YOU KIDDING ME ???????????? it's for a special phone charger neither of them had so they couldn't test it to see if it was telling the truth . Finally the manager takes my ID ( I don't know why I paid in cash for my purchase ) takes all my information from my ID then tells the blonde to give me my 6.41.... NEVER AGAIN ! For something as simple as a 6.99 phone charger made in China . Do better .
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February 2021 by Olivia Y.
They have a very wide selection but it seems like most of the tops being sold right now are crop tops where the shirts just aren’t long enough. Maybe that’s in style right now but it doesn’t work for everyone. You kind of have to sort through everything because there’s a lot and a lot of racks to go through.
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December 2020 by Keith-n-Melanie Sensabaugh
Excellent customer service on returns.No fitting rooms open.
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March 2020 by Gisselle Juarez
Terrible service.
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February 2020 by Alexis U.
I only give them two stars because most of my clothing comes from forever 21. So I enjoy their clothes but for help, orders, and customer service I have never seen worse. I have had a credit card with this store for over two years now and shop here regularly. I ordered a decent amount of stuff online for my upcoming trip. It says 3-5 business days to arrive. I got it today and today marks 11 days, 8 business days since I ordered. Whatever, I open it.. to find that the one thing I was most excited about (a nice pair of heeled black boots) were missing from my order BUT they managed to throw a random ugly yellow shirt in there in which I didn't order. I called both the store and customer service and they told me they couldn't do anything except give me an email to send photos of the wrong merchandise to and hope I get a refund. HOPE?! It's my money, and something I ordered/paid for, and didn't receive. I emailed the photos and a brief explanation of what had happened. They got back to me with a return label FOR THE BOOTS and told me to return them and charged me for the return label. 1) I didn't get boots!! That's the whole issue and 2) charging me for your mistake? Very very frustrated & unprofessionally done.
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November 2019 by cori adamo
I went to forever 21 today and was looking for a pair a boots that the manikins where wearing in the window. they seemed to be out and asked the nearest employee if those on the manikins where the last pair. She said she wasn’t sure, and I looked at the manikins shoes and they were not my size either. I said it’s okay, thank you and walked away. Ten mins later the same employee came back to me with my exact size. So nice to know she was still looking for me.<3
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November 2019 by Violeta Cantos
Sorry it is closing, but I have Wellington location
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September 2019 by Shireen Joseph
Seriously need more variety of clothes. Nothing but crop tops.
