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March 2024 by candirox camp
This was my first time at this business and it was amazing. Beautiful location and staff was very friendly. I booked a 90 minute deep tissue with Maria and let me tell you this was one of if not the BEST massages I have ever had. Maria is truly magic. I came in with chronic lower back pain and I feel like a new person today! I was so pleased I signed up for their membership on the spot and have booked my next 2 appointments. I highly recommend Maria and this location!
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March 2024 by Nicole Bologna
Worst customer service, DO NOT RECOMMEND this LOCATIONI have been attempting to cancel my membership for 3 weeks, each time I call a “manager” needs to call me back to complete this cancellation. No call back, no cancellation has happened, and I’ve now been charged AGAIN the month fee. Who ever the managers are at this location need a lesson in hospitality.
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March 2024 by Melissa Ramirez
My very first time doing a professional massage and everyone here was friendly and the person who did my massage Jennifer she was amazing! Made me feel very comfortable and confident! Would definitely recommend to anyone who’s a first timer!
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March 2024 by Chris Moderwell
Thank you Heather!
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March 2024 by Ridetheseal Of life
The 2 stars is mostly due to the customer service at the front. People are friendly enough but they're always short staffed and you can't get through over the phone. Today I needed to call to let them know my wife was running late for her appointment. They put me on hold for 10 minutes and I couldn't hold on. Meanwhile during the same time they are calling her on the phone to ask where she is. You shouldn't put people on hold so much. We pay a premium for a monthly service I should be able to get through on the phone. You're a spa not the IRS.Services are good for the most part. Did have a massage from someone who talked during the entire massage and was way too light on her technique. Won't mention the name. But if you find someone you like then you're fine.Facials are good. Again you need to find the right person.
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March 2024 by Lucas Vo
Very easy to sign up membership with them but also very hard to cancel them. They suppose to explain everything on those termination form but they did not so I lost my 2 services. I signed without knowing I only have 3 months to use those two services.
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February 2024 by Melandri van Lingen
I had my appointment with Sierra. She is incredible! I had 90 minutes with her and I feel so relaxed after her professional and detailed service. Super happy with my experience, from the moment you walk through the door you are greeted friendly and told to start relaxing :)Definitely recommend the CBD oil addition :)
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January 2024 by Franz 76
I made an appointment for nine in the morning. I drove there and 15 mins before my appointment time they cancelled. You should give the customer the decency to call, at least a day before. Don't cancel the appointment a few mins before and make the customer drive there for nothing. It is a lack of finesse and professionalism. I am NOT interested in any of their services. I will find another place. Update: I replied to the contact information they "provided" and nobody responded. It is all a show, do not believe their replies to Reviews.
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January 2024 by Priscila Chillitupa
Could be betterI scheduled an appointment for massage weeks ago and when I arrived for the service they canceled the appointment without any notice in advanced, they didn’t even apologize properly.I cancelled my membership.
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January 2024 by K L
Had a massage by Marian this morning- oh my god! 10/10. So so good! Such a great balance of relaxing but detailed in my sore neck and shoulders.
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January 2024 by Mindy Burke
Ivy was my masseuse. It was hard to tell what her style was in the massage. There was a lot of pushing, and I didn’t think she knew the body and the muscles that well at the end of the massage she was working on my face and kept burping over me, and all I could smell was what she had for lunch. It really was disgusting. Don’t think I will be going back.
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January 2024 by Alaina Baldie
Ambrosia did me and my gf massage today and she was very attentive and caring took the time to make sure our first experience was a great one.
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October 2023 by McKenna Brown
I want to begin by saying my massage from Nan here was very good, she definitely knew what she was doing and took the time to feel out where my body was tense. She was more talkative than I like in massages, but that is my personal preference.However, my low rating is due to my experience at the front desk while leaving.I went here because I was given a gift card and have been saving it for when I really need a massage. While paying, the woman at the front desk was asking me to sign up for a membership. The deal she was giving was good and it made sense, however I simply don’t have any extra money for that right now. I politely declined multiple times and she was not taking no for an answer. At this point I was starting to get embarrassed as there are people in the lobby hearing all of this.She could not take a simple “no, thank you” for an answer but asked me to tell her what the reason was I wouldn’t sign up. I told her I obviously would love a membership but money is tight for me right now and I simply cannot afford it??She was polite but just extremely pushy and almost signed me up when I was uncomfortable and politely declining.I left an experience that I was using to destress extremely uncomfortable.Now after reading some of these reviews I am so grateful that I declined as everyone is saying that it is extremely difficult to cancel a membership. As a full time student that also works to pay my bills I don’t have the time to chase down canceling a membership.I really wish I would have used my gift card at the other location in the area. I was considering saving for another massage and returning to this one but I will absolutely not be back after this experience.
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October 2023 by Ashley Morris
After visiting a previous establishment, I wanted to try a new location closer to my home. Upon arriving I Spoke to Val deliberately requesting an African-American esthetician, hoping I'd have a better experience after previously receiving poor service. My demands weren't met. Why my request wasn't met Im not sure. Nonetheless, My overall experience with my service was very nice. Val is very unprofessional and she laughed at my request on the phone. So I'm not sure what that was about.
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September 2023 by Hannah Hunter
First timer here. I got a 60-minute Swedish massage with an added scalp massage by Cierra. Loved loved loved her. Wish I had taken before and after pictures of my shoulders. The best way to describe my shoulders before the massage....They were bunched up close to my head and tough like a brick wall. Now, after the massage, they're more relaxed. I feel like I gained 2 inches to my neck length. Also I'm a talker and Cierra was the best company. Definitely would recommend hand and stone Palm Beach Gardens.Environment clean and welcoming.
