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February 2024 by Chloe Gallant
I loved the vibe of Kay Jewelers. Veronica and Brandon were extremely helpful while I went in with my girlfriend looking for engagement rings. They were both extremely friendly and knew what they were talking about. I found my dream ring, and Veronica helped my girlfriend and I get as much percent off as possible. She went into detail about my ring and educated us on the lifetime warranty, etc. It was a romantic and fun experience. My girlfriend and I plan to go back when in need for our wedding bands.
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February 2024 by K. Lewis Muzik TV
Chelsea was super helpful when coming in for a diamond inspection. She recognized a loose diamond & was able to send it out right away. Very professional & friendly!
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December 2023 by Jill Rau
I had a wonderful experience when buying a Diamond bangle today from Brandon. He was so knowledgeable about the merchandise and showed me a few different options. He was a pleasure to work with.
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December 2023 by Sam Ford
Staff was very understanding and very helpful with lots of selection in the west palm beach store. Thanks everyone.
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December 2023 by Michelle
Everybody in this store is absolutely amazing! Bonnie was phenomenal at assisting us without search for our wedding bands. Thank you thank you!
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October 2023 by Zach Gladstein
Natalie was very awesome & helpful with assisting me with the services I needed. Highly recommend her
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October 2023 by Zachary Gouery
Awesome service! Very cheerful! Marilyn is awesome!
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October 2023 by Andy Rivera
Chelsea, was very professional great customer service! ??
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October 2023 by Kaitlynn Kenney
Veronica was amazing today handling my return and assisting me and my boyfriend trying on new rings and bracelets. She was very knowledgeable and will return just for her!
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September 2023 by Haven Concierge
My family and I have been customers since the 90s. Customer service has never been a problem or an issues (Kudos to the Kay Jewelers at the Fashion Square Mall, Waterford Lakes) until recently with the Palm Beach Gardens Mall. The Manager Marilyn sold me a set in 2022 over $XX,K plus the warranty (as done in the past) and ask for the receipt to be emailed. One of the pieces broke and the options were we can replace but the warranty will need to be repurchased or fix it by removing the link making it shorter so basically ignoring the damage. In addition, the warranty nor the receipt was found. This was now the 2nd incident/PROBLEM in which her customer service level was at zero. She returned a FedEx item from another Kay Jewelers after she had straight faced smiled and said "once the package is received we will call you". Can't be trusted do not recommend!
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July 2023 by jenny stein
Brandon at the Palm Beach Gardens mall was excellent!!! He was the best ever!! So patient and helpful! What a gem he is! Now I love Kay!!
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May 2023 by Beauty by Romi
Marilyn went above and beyond and found me the perfect upgrade! We are so happy! People like her keep us coming back!
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April 2023 by Ivette
Marilyn was such a great help in finding my perfect wedding band!
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April 2023 by Allison Gonzalez
Amazing service. The ladies are great kind and do anything to help
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March 2023 by James Campbell
Gardens store is AWESOME! EVERYONE GO THE THERE!
