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November 2023 by Susan Gilbert
This store is an absolute gem, and let me tell you, the customer service is a game-changer! If you want the VIP treatment, ask for Anne—she's the secret weapon here. Patient, knowledgeable, and downright helpful, she turned our casual visit into a love affair with Lovesac. As a newbie to the brand, I had more questions than answers, but Anne's patience and guidance made the experience a breeze. No hard sell here—just genuine care to ensure you leave with something you adore. Anne went above and beyond, from providing a quote to answering my endless questions post-store visit. Went back the next day and sealed the deal. Trust me, a visit to Anne and the Palm Beach Gardens Mall staff is a guaranteed delight. Cheers to you, Anne! ?
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November 2023 by robert darling
We just purchased a couch from there and WOW, what an experience! I worked with Anne who was consultative, patient and worked through all of my questions. Anne also worked out a deal that we couldn’t even build online! I would absolutely send any referral her way without a second thought.
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September 2023 by Rocco L
When you go, ask for Anne! She is wonderful! Definitely need that enormous beanbag chair lol
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September 2023 by Diane R.
I've had to lower my rating. ...they promise a 60day return policy...they've promised replacement shipping boxes for 2+ weeks ...today they tell me to call this number, who now says boxes on back order and check back in 2 weeks if not received. The original boxes were So torn and broken they couldn't be saved. They are not easy to put together with the covers etc like they say/show. Our covers barely attach and are still not flat. They said takes abt an hr to put together. We figured for them an hour but probably longer for us, it took us 8 hrs then the injury and we still not done. A piece fell on and severely bruised my foot we thought but was broken saw an orthopedic, a big boot and then a small. It's not as advertised save urself. The value just isn't there for $11k or with their sale to reduce the cost. SeamsIn the back stuffing that can be uncomfortably felt when sitting on the sofa. The seat cushions just don't fill out. We wait for the boxes to return, all say no return problem due to their delay, we hope and wait.
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July 2023 by Josh Blackmer
Great experience, very knowledgeable and helpful. We did a lot of the transactions over the phone and via text. We had already been in the store to select what we wanted. Marcos helped us pick everything out and customize it to fit a very specific space in our RV. I would recommend going to the store to make sure all the measurements work for you.
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July 2023 by Christa Ulich
Grace, our salesperson, was wonderful. Though we basically knew what we wanted, she gave us excellent suggestions. The sale was quick and painless. Thank you LoveSac and Grace for all your help!
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June 2023 by Morgan Mitchell
The Lovesac team in the Gardens Mall is awesome! So helpful and patient. Anne and Grace answered all of our questions and even contacted us after purchase to see if we needed help with set up after delivery.
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June 2023 by G Lieberman
Who's a very nice experience salesperson new what they were talking about and helped us out in detail of how everything went together I would definitely purchase another couch I need
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March 2023 by Brenda Collier
Marcos knows his product and took time to explain the system to us. He was knowledgeable and friendly. He also volunteered his services for any of our questions after our Lovesac arrives.
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February 2023 by Pam Long
Just a wonderful place that takes there time to show you all the different ways to build your sofa. Zory spent 2 hours with us. She was so helpful. We ordered it on Monday and they Delivered it on Wednesday. We were so amazed with everything. From start to finish. I highly recommend this company. Go see Zory at The Gardens Mall in Palm Beach Gardens. She will go out of her way to help you.
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December 2022 by Kevin McDonald
Susanne at the Gardens Mall was awesome. She was very knowledgeable about the products and didn’t push us to buy anything we didn’t need.
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November 2022 by Xiomaro01
Order was placed at the store and was completed incorrectly. Now I am being expected to pay additional to have a complete set when they have "double checked" and sold an incomplete order as a full set. I have a sea of boxes in my living room I can't do anything with now and the store company is refusing to make it right at this point... Not a good start to this purchase at all
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November 2022 by Jason Sweeney
My family had a great experience at the Lovesac store in the Gardens Mall in Palm Beach Gardens Florida. Susanne was our saleswoman and was very helpful and professional during our time in the store. She made sure to answer all of our questions and was patient with our children. When we needed to make some changes once we got home and got a better idea of our space and setup she was a phone call away. Susanne corrected our issue quickly. The financing option worked very well for us and it’s very easy and quick to set up an account. The couch was not difficult but very time consuming to set up. The stealth sound system is amazing and worth every penny. I can’t imagine not having it for movies now. Sounds like you are in the theater but with cheaper popcorn.All of the team at the Gardens Mall Lovesac Store are fantastic and i highly recommend them. We will be return customers.
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November 2022 by Private Person
We walked into the store yesterday to check out the Lovesac product and we were promptly approached by Karina. She was able to answer all of our questions, provide product and warranty information and spent quite a bit of time helping us plan our potential purchase. In addition she let us know about the current pricing and financing promotions and helped get us the best deal possible. After we left, Karina emailed and texted all of the information so that we could review it at home. Needless to say we went back today and completed our purchase! We were so impressed with not just the product but the customer service that it was a no brainer!
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November 2022 by Robin Chenoweth
My husband and I had researched everything prior to entering the Lovesac store in West Palm Beach. We were presented with blocks, built our dream couch, sat on the one with the surround sound and phone chargers, picked our fabric, and we’re probably in and out of your store in less than 30 minutes. The staff was helpful and we cannot wait to build our couch when it arrives.
