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January 2024 by Brittany Giegerich
I walked in to look for a specific product and ended up sitting down with Lamar who was wonderful and helped me find everything I needed and then some!
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November 2023 by Brittany L.
I am getting ready for thanksgiving dinner and I cannot help but feel extremely grateful for Dominic at the mac store in PGA. Yesterday I went to the store just looking for a blush. Dominic provided outstanding customer service- listened to my wants and needs- and created a custom group of items that were perfect for my look today! Application technique was explained, and the genuine love for the Mac brand shown through. I will be back, and I highly recommend asking for Dominic at your next appointment!!
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September 2023 by Taylor Jones
I went to this store in need of new makeup and thank goodness I did! I was blown away by the artist Tia. She went above and beyond to help me choose the correct products for my needs. She was dressed to the nine and you can tell just how passionate she is about her career. She was very knowledgeable, helpful, and I left feeling great about my purchase. I am so excited to try my new makeup routine.Tia truly made my experience amazing and I will be back because of her!
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June 2023 by Brooke Kaplan
Dominic and Marilyn were some of the most helpful makeup artists and coolest people I’ve ever met !! Customer service was top tier
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April 2023 by Jackie Simmons
The customer service in this store is truly awful. If you don't look the part they won't even acknowledge you coming in the store. I know sales people constantly come and go, but the group in there now and this past month need to be retrained in Macy's customer service policies.
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April 2023 by Google user
The customer service in this store is truly awful. If you don't look the part they won't even acknowledge you coming in the store. I know sales people constantly come and go, but the group in there now and this past month need to be retrained in Macy's customer service policies.
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February 2023 by Kelly M.
Please read. I don't normally write reviews and I know it's a little wordy but after seeing some of these other reviews....they earned the read. You know how you can walk by something a million times and never really see it...well, that's how I felt about the Mac store in Gardens mall. I was constantly walking by and not giving it a second thought. Sure, All the artists and staff looked amazing and trendy but not something that felt like a good fit for this 50ish chic. However...any time I would pass by and catch the eye of an artist they were always so friendly and would smile and wave. On the days the store was busy (which is most) I always noticed what a good time they and their customers seemed to be having. Nothing like the perfume bombers and walking color matchers from other stores... So this past November hunting for the TikTok made me buy gifts on my list I had a few items TikTok said were a Must Have from MAC. I was lucky. The day I went in it happened to not be as busy and I was greeted by multiple staff with genuine enthusiasm. (Let's be honest...we know the difference). They asked if they could help me and I explained what I was shopping for. They knew instantly what I wanted and even showed me items I hadn't seen on TikTok but were holiday favorites. Because it wasn't busy at that moment, I had the help of two of the most amazing, animated, bubbly, knowledgable artists ......a Ms. Tia Rose and her co-worker Garrett. I'm not sure if they are meant to work in pairs or if these two just click. They truly could finish each other sentences but in the best way. Like I said I know my review is lengthy and this all happened last November but the point I'm trying to make is.....I went in for holiday gifts (which were a huge hit! If Tia recommends it BUY IT!) and came out a now dedicated customer. With simple suggestions for not just for my holiday gifts but also items for myself, I can honestly say I'm hooked. I love everything they have suggested for me and appreciated the time they took showing me how to use the items.....after a few more visits to the store and a handful of products later ....a week doesn't go by without someone complimenting me on my skin and make-up. And at my age.....That's EVERYTHING! Thank you Tia and Garrett. I'll be in again soon.
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January 2023 by Tania Franco
I hate bad reviews, but i really feel i spent $132 for a horrible makeup.
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November 2022 by Sophia Devine
Will be back thanks to one of your outstanding artists. Been here about 5 times and the last 2 times I was here were “rough” to say the least. I got the wrong item and was told it was just a “different package” opened it to find it wasn’t what I had asked for. Then, came to return it and they were closed an hour early (no sign on the door but hours on door said they were open till 9pm, it was barely 8pm) and the woman refused to answer my questions about store hours and rushed me out the store rudely. This is the closest (full) Mac store to me and decided to give this one last shot and I’m so happy I did. Victoria was knowledgeable, helpful, caring, and made sure to show me all their new products. I got exactly what I asked for and Victoria took the time to let me double check as I wear makeup for work and NEED it to be the right ones. She went above and beyond answering any questions and making sure everything was perfect. Victoria, with her artistry showing as she was dressed as Loki, is clearly someone who is passionate about her job and took the time to make things right at this location. I’m grateful to have had such a pleasant experience, and will definitely be back as a result.
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October 2022 by Virginia Kravitz
First time using MAC and had a great experience at this store in the Gardens Mall. Nikolle Madrigal, the store manager, answered all my questions and was very helpful in selecting several eyeshadow colors as well as liners. She made it fun and I appreciated her product knowledge and how she listened and took the time with me.
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September 2022 by Pam Daley
Wonder experience, Kendall has a talent for showing the beauty of my features without to much makeup.An angel ? and a truly beautiful and wonderful individual. I will be back.
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July 2022 by Larry Nuno
I’m a complete novice when it comes to beauty products but the sales staff in the store are very helpful in recommending products.
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July 2022 by Abby Hogle
I had such a great experience here today!! the employees working , Garrett and Kia (spelling might be wrong) we’re such a great help and we’re really kind from the moment we got into the store until we left! i would most definitely recommend coming here if you’re looking for an interactive makeup shopping experience!!
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March 2022 by Alma Cabrera
Nikolle was soooooo amazing she provided me with so much information she knew exactly what I wanted. It was so kind and so helpful I was so happy to go into Mac for the first time even though I was a little intimidated to walk in I will be coming back to this location forever thank you
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June 2021 by Dalia Soles
I haven’t walked into a Mac in at least 10 years because the customer service was usually lacking. I walked in today on a whim and was helped by Brittany who was also helping another customer and answering the phones all by herself. She was so sweet and helpful. I will definitely be back again!
