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January 2024 by Calliope K
Santos and Johnathan share excellent customer service skills. While staying professional, they share a kindness and savvy to one and all alike. I'm VERY pleased with their work, especially now, during the Holidays, when most of us are busy, busy, busy.???
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January 2024 by Larissa Lyons
Just went into store to upgrade my phone and buy my brother a new phone and left because that was the worst customer service. The two employees there we're completely out of it could not explain anything clearly. Very disappointed.
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November 2023 by Ornella Caverzan
terrible customer service! I was talking to the sales representative in English and he called someone just because I have accent! super rude and also cero knowledge about cellphones or metro pcs plans! It's not okay to assume someone's level of English proficiency based on their accent. It's a form of discrimination, and it's totally unacceptable. It's like the sales rep just couldn't be bothered to actually engage with me as a person and a customer, and decided to take the easy (and discriminatory) way out. That's not cool, and it shouldn't be tolerated. it happened on Friday 27th at 1:15 pm
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September 2023 by Nicole
I love this location. Eric is the most knowledgeable representative I have had the pleasure of dealing with in a long time. After so many terrible experiences at different stores and almost switching companies, I can confidently say I am actually happy with the help I have received.
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June 2023 by Hvnsdor
Nice quiet store, the customer service is top notch. Erik is very professional, knowledgeable, patient, and kind. Arlene is fantastic. I hope the owners appreciate their staff. It's nice to see employees go out of their way to be helpful, especially now a days.
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June 2023 by Chris Webb
Hours online are incorrect. They close at 7pm.
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March 2023 by JULET burke
I'm live in Texas but I'm in Florida for vacation, I lost my phone and this girl Arlene was super great very patience , I recommend 100% this place
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March 2023 by Tom Cammarano
Arlen is super awesome she is patience all the time customer service 1000 % thanks Arlen
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December 2022 by Dead Head Stories Guliano
I was buying a phone, Karen behind the counter said I could return if i did not like it. The tmobile phone stopped texting, would turn off and do things i did not ask it for. When i tried to return it 2 days later i was told i could not. There phones you can not return.WTH I was lied to to buy the phone, they must get commission and now i am stuck with a new phone that does not work.13 years i have been with them and after this month i am gone. DO NOT TRUST WHAT METRO TELLS YOU, THEY WILL NOT HONOR WHAT THEY SAY OR POLICIES
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October 2022 by Leslie Pritchard
I love you arlen your awesome ? thank for help me always I love my new phone
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September 2022 by Missy Pedersen
I came here from m Stuart just because Arlene it's so expert and patience with my upgrades thank you Arlene to bring me a really good customer service
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July 2022 by TAMARA SNYDER
The three people in this store working as a team Erik Arleb and Jelen. All very professional proper and very patiently answering questions and showing options.Thank yo.
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July 2022 by steven alexander
ArleneWas absolutely amazingShe helped meAnd satisfied meAnd you get five starsShe was very very persistent and making sure the problem was solvedShe was very very persistent and making sure the problem was solved I was very
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July 2022 by Denis Plante
just came back from the store, Arlene was very nice and very helpful thank you Arlen
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July 2022 by K Happy
Amazing Arlene thanks for helping me all the times with my upgrades have a bless day thank you so much
