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March 2024 by Justin Scott
Rented a storage from here for a little over a year. Prices went up multiple times within that year. Employee was rude and very argumentative. I was loading my truck in the front where there are clearly signs that say “Loading” and “Loading Zone”. She got an attitude with me when I told her that I didn’t know I couldn’t load there. Bathrooms were always locked and when I mention that to her she said I needed to go before I left my house. Only 2 carts so if you go when there are multiple people moving stuff be prepared to move stuff without carts. Only one dumpster/ garbage on property which is always lock so be prepared to toss stuff over the dumpster wall. And it smells like moth balls which will have your stuff smelling like it.
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February 2024 by Tabitha Lem
Get storage place and they have great service and amazing prices for units!!!!
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December 2023 by Kimberley King
Horrible experience! Stored belongings before leaving town. Came back to town and went to retrieve a few items. The automatic door was stuck open with alarm going off. Notice on front door citing Public Storage for violating local ordinances. Code to drive in door didn’t work. Contacted person in video in office and informed them of problems and that I was going in to retrieve items. Returned later that day after considering earlier problems and not being able to get assistance with access code. Retrieved all items. Called customer service to try to work thru issues. They had unilaterally cancelled our contract. The contract was cancelled by them on the 5th of the month without our knowledge and they would not prorate it. I tried to resolve issues with them and cannot get a return call. We had the same experience as others with them requiring we buy a lock tho we had a previous lock. Also the storage fees kept increasing by $20+ every few months. Very frustrating experience! I wish I could give no stars.
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December 2023 by Joshua Walker
We just left after about 6 months of renting a 10x10 because they randomly jacked up the rent, without notice, about 27%. So I call, and of course nobody answers. Nobody ever answers. If you go there during business hours, they're never in the office either. So I get a corporate customer service rep on the phone after 30 minutes of annoying robot circling and she tells me I'm already scheduled to move out, which was news to me.BUT back to the actual renting experience.It's horrible. First off they charge you for a lock automatically. $19 for the same kind I already had a 4 pack of for less $. Seriously 4X the cost. I used my own and for some reason they put their stickers all over MY locks. So then you have to return the one they give you to get your money back & good luck tracking down someone to do that.Then the climate controlled building is really humid. There were dead lizards all over the third floor. The elevator & most of the building smells like mothballs & turpentine mixed & your stuff will smell like that when you take it out. We had to wash every bit of clothing, even that which was in bins and suitcases. If you put a piece of furniture or anything else you cannot launder, you might as well just throw it away or it'll stink forever.Move in and out is a royal PITA because the double doors have nothing to hold them open & the concrete is uneven & broken up so you'll dump everything trying to get a cart out. There are only 2 carts in the whole building & not always put back.The elevator doors stay open for about 2 seconds which is idiotic for a freight elevator.Getting in or out with your car is also a pain if anyone else is coming the opposite direction.I would recommend you go ANYWHERE ELSE or just sell your stuff, it's not worth storing it here.
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July 2023 by Deontre “Dee”
Mrs Nancy was so helpful and professional and understanding she took time out her day to come right away, service is 10/10 in my book !
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June 2023 by Deontre Goodie
Mrs Nancy was so helpful and professional and understanding she took time out her day to come right away, service is 10/10 in my book !
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June 2023 by James Demonstranti
Easy access and the inside kiosk works well for on-demand help with issues.
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April 2023 by Jill Hanson
I had the best employee, (Trinea) helping me today at Public Storage. She was the most helpful, patient, nicest and informative person I have ever encountered. There was nothing she could not help me with and because of her expertise, I was able to get the unit I needed and felt taken care of. The Public Storage I was at today was 4801 E. Park Drive, Palm Beach Gardens, Florida.
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March 2023 by Train2Carry Defensive Firearm Training Company
Nancy went out of her way to a accommodate us! We nearly chose another facility because the advertised special was not available; however, Nancy’s problem solving skills and heart for customer service convinced us that we were indeed in the right place! Truly, when you need a person-a loving heart-go see Nancy at Public Storage.
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March 2023 by Santa Rava
I’ve been storing things at the storage for the past 5 years and rents keep going up every 6 month. I started with unit around $110 and now I get the notice it will be $215. They do not appreciate someone long term. Mose ball smell is just horrible at these places. Once I take stuff out, it takes weeks to get rid of the smell or even longer sometimes. Customer service varies from place to place. Do not recommend storing with them anymore. I’m off to a different facility.
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February 2023 by Angelo Maimone
Nancy worked with me and our movers with any issues we had. Great customer service!
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December 2022 by Kim Hennigen
Janaye was wonderful. Very professional and helped me with my storage needs.
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November 2022 by Paul M.
The process was seamless. I received all info via text and everything went very smooth.Highly recommend this storage facility
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August 2022 by Porschia Grace
Had a great experience with Marissa! The initial unit I reserved was too small, then the second unit was too high (I reserved online without seeing them first) so I decided to speak to a human before reserving yet another unit that I wouldn’t be pleased with. She patiently suggested and walked me to a unit that fit my needs. Then transferred my account to the new unit. She was pleasant, professional and quick and I got everything handled on my lunch break.
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June 2022 by Penne Gorman
Marisa was so helpful! She went above and beyond in helping us make changes to our unit and ensured that the process went smoothly!
