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December 2023 by Marco Mendoza
Extremely happy with the service I received today! Wes was welcoming a friendly. The service was quick and the price fair. Highly recommend and I will be coming here exclusively for all my jewelry needs.
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December 2023 by Cali Guenov
We go to the JEWLERY doctor for all our needs. The did a great job resizing my engagement ring. I was super nervous about it. All my life I thought I was a 7.25 until I got my engagement ring and it was huge on me. They sized my finger and I’m actually a 5! The ring looks and fits great and they did it quickly!I’ve had earrings, necklaces and bracelets fixed here.More recently the stone in my engagement ring broke. It was quartz and I loved it. However since quartz is only a 7 on mohs hardness scale I knew we needed to go with something harder to make this ring last a lifetime. They went over all our options from mosanite to diamonds. We picks a stone and the turn around was a little over a week for them to get the stone and reset it in my ring. I was very very happy with the results. Would definitely recommend.
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November 2023 by Caitlyn Seavey
I had a difficult resizing needed for a platinum ring that was US 6.75 and needed to be resized to US 1.5. Not only were they able to make this happen- they turned it around in one business day. I am so so happy with the quality. Everyone at The Jewelry Doctor is so sweet and welcoming as well.
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November 2023 by David G.
I needed a new battery for my Rolex Oysterquartz. The price is usually $20 or less. The Jewelry Doctor quoted $65 plus tax to change the battery. I paid and picked up my watch the next day. Forty-five minutes after leaving the store, the watch stopped. I was told the battery they installed might have been defective (even after they tested it) or, my Rolex needed cleaning or my watch needed repair. On the way out they door, they mentioned my watch was quite valuable and asked if I would I like to sell it. Instead of returning, I took my watch to authorized Rolex service in West Palm Beach. They changed the battery; told me that Rolex doesn't charge for new batteries and my watch and I are ticking along. When was the last time you were charged $65 for a dead battery (if they even changed it).
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October 2023 by Brian Schuman
Ron was the best! Couldn’t believe he fixed my watch bracelet so fast! Perfect! Thanks Jewlerly Dr.
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September 2023 by Phyllis Durden
Took my ring to get sized they held it for a month and when I received it back the 2 stones were removed and replaced with stones they carved themselves. The first picture is the original ring the 2nd is what I was given back.
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September 2023 by Richard Infante
Brought my cuban link bracelet to get it sized and told them to make it 8.5 inches long, they told me it would take about 2 weeks which I was perfectly fine with. They called me a week and a half later saying it was ready for pickup. After picking up the bracelet, they made it 8 inches by mistake. I brought it back the same day to get it fixed again. One of the workers told me they properly sized it even though I measured it and knew they made it 8 inches by mistake. Another worker even measured it and agreed with me saying it wasn't properly sized. After dropping it off again, they called me a week later and told me it was ready for pickup. After picking it up for the second time, they properly sized it this time. However, during the process of resizing, they managed to dent one of the links to the point where it will not hang straight. Bringing this to another jeweler that clearly cares since this one doesn’t.
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September 2023 by kathryn mcadams
I have a watch my father bought me years ago. Bucherer in NYC and Movado headquarters said they could not fix it. I made a few calls and brought it to Florida and these guys fixed it at a very reasonable price. I can’t thank them enough.A wonderful and talented group of people. I recommend them highly.
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September 2023 by Richard I.
Brought my cuban link bracelet to get it sized and told them to make it 8.5 inches long, they told me it would take about 2 weeks which I was perfectly fine with. They called me a week and a half later saying it was ready for pickup. After picking up the bracelet, they made it 8 inches by mistake. I brought it back the same day to get it fixed again. One of the workers told me they properly sized it even though I measured it and knew they made it 8 inches by mistake. Another worker even measured it and said it wasn't properly sized. After dropping it off again, they called me a week later and told me it was ready for pickup. After picking it up for the second time, they properly sized it this time. However, during the process of resizing, they managed to dent one of the links to the point where it will not hang straight. They clearly do not care about their craft.
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August 2023 by Francesca V.
Couldn't recommend this business more. Wes handles all transactions professionally. I recently had a stone replaced on my anniversary ring. He treated this transaction as if it was a labor of love. I will go to no other jeweler and trust no other. When I have items repaired, they give me honest opinions and fair prices. Ron does all work on the premises and doesn't send out like others. One of the best !
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August 2023 by Omar Sharif
First off, special thank you to the team for always making me feel welcome here. As a avid collector of custom and rare watches, The Jewelry Doctor is my GO-TO. I've actually really started to get to know the crew here, Wes is always delightful, super accommodative and knowledgeable and Ron is extremely talented and a master in watch repair and virtually anything watch related/beyond. Ron is possibly the best i have come across in this field and the team here listens! I absolutely trust this crew with some of my most expensive pieces, the work is exceptional! Ive had everything done here from taking a few links out to a full watch mechanism transplants, and they have even been able to FULLY polish some difficult vintage pieces for me where i thought there was no hope. I haven't brought other types of jewelry here but i can only assume that their work would be on point!! Super grateful to have found this!
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June 2023 by David Starr
I am so glad I discover this Jewlery Store in Palm Beach Gardens! I needed to have a new watch sized and this store was recommended by one here in West Palm. Having been in the industry for many years I did not want to take my new watch to a store I knew I would overcharge me for a simple resize. They were very upfront about the cost of sizing before I even came in (I believe it was like 12 bucks). Wes helped me out and could not have been nicer to me. I asked about having an old Gucci watch's batter replaced that was about 20+ years old and had stopped running about 8 years ago. Unfortunalty the watch was completely done for but they were able to redo the entire inside and get it working like new again. Even though they had to have parts overnighted from Switzerland the repair only took about 3 business days. I could not have been happier to see the watch working once again as it means so much to me. Thank you so much Wes and Team. I will certainly be a customer for life and would recommend them to anyone looking for a fair and honest jeweler.
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May 2023 by Cindy Smith
My watch battery was replaced - stopped working within 3 months.My necklace that was fixed broke again after wearing it only a handful of times...
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May 2023 by Bella Yoannon
Wes was absolutely a doll but my mum had some rings resized and it was done very purely! The back of the rings were thin and looked “stretched”. She had to say something, they tried to fix it, but the quality of the resizing is not strong or matches the rest of the band.
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March 2023 by Mike Anderson
I recently had the pleasure of visiting this watch repair shop, and I must say that I was thoroughly impressed with the service that I received. I had a Gucci watch that I thought was beyond repair, and I was resigned to the fact that I would have to send it off to the Gucci store and spend a small fortune to get it fixed.However, the expert watchmaker at this shop was able to work his magic and fix my watch for a mere $60! I was absolutely thrilled with the results, and I cannot express how grateful I am for the amazing work that was done.The watchmaker was professional, courteous, and clearly an expert in his field. He took the time to explain the repairs that were needed and gave me an accurate estimate of the cost. The repair was completed in a timely manner, and my watch looks and works like new.I would highly recommend this watch repair shop to anyone in need of expert watch repair services. The quality of the workmanship and the level of customer service are truly top-notch. Thank you for a job well done!
