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November 2023 by Kristin S.
If I could leave a ZERO star review I would. Rented a 26 ft truck for a week for a local move. when we picked it up there was 1/4 tank of gas. Before returning today we filled the tank to 1/4 tank and went directly to the uhaul location. We waited and waited and waited to return. This location seems understaffed frequently has very long wait times to purchase, rent, return etc. An employee said we were good to go and they would email our receipt. Upon receiving it I saw they had charged us a fuel surcharge of $30, & $13 in fuel. I tried calling to dispute- and it says all their agents are busy and it routes me to a 1800 call center. I filed a complaint- We'll see if they reply...the truck has already been rented so I have no way to prove their dishonesty- what a scam!! We returned the truck with the same amount of gas that we received the truck with. They say we returned it under 1/4 tank which is an outright lie. Will never rent from this location again.
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August 2023 by Tray R.
Horrible manipulation .. supposed to be a 29$ fee ended up paying over $300 . They simply hand you the keys and tell you how much gas is in the truck .. not telling you that you need to put gas in.. not telling you about the 2 gas fees .. they also charged me a LATE AFTER HOURS FEE WHEN I ARRIVED AT 6:50!! These people are snakes that try to minimize the information you need and smack you with random fees at the back end .. I was not late or informed at all about the gas fees . This is insane I will never use u haul again worst experience . Absolute scum .
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June 2023 by Ron F
Slow, slow and slower.
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May 2023 by Robert W.
reservation not honored. lost all faith in the company.my reservation number was 88928822 Lost a customer for life and will spend all the energy in my body telling people my experience and not to ever waste their time with U-Haul.
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April 2023 by Doug W.
Had a great experience today at this dealership. Needed a hand truck for an hour. Doesnt seem like a big deal. And it wasnt! Two employees Abby and Glenwood were professional, polite and helpful in getting the service i needed. Nice to know in the crazy mixed up world there are still people that do their jobs. Thanks again Uhaul thats why I go there.
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March 2023 by Peter W.
I have never seen a business more poorly run than this UHaul on A1A.Virtually no follow up after calling the GM multiple times.Clearly they don't care.I ordered a trailer hitch for my Audi..They called to inform me that their installer left and would get back in touch with me.Meanwhile I went down the street to Kauffs.It took 1 day to get the hitch and was installed the next day.I still haven't gotten a callback from U-Haul four days later .Run don't walk from this place.
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March 2023 by Andrew W.
This is my go to place to rent a van or truck when I need to move something or buy something that requires a van or truck.
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February 2023 by Kate C.
Only used once and think everyone deserves a second chance.Picked up vehicle only to be pulled over about 5 miles away because lights not working. Only recourse was to drive a distance to have lights repaired. Felt since I just picked up the burden shouldn't have fallen on me to take care of the issue. Had to get on the interstate in less than desirable weather to find a service facility in a dark flooded industrial park. All repairs done and back on the road but a detour that was entirely avoidable had the initial inspector ensured all of the vehicle was in proper order not just the obvious. Lesson learned make sure you double check everything before you take possession don't trust that the person giving you the keys did a complete inspection as the indicated they did and signed off on.
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July 2022 by Juan Sebastian Velasquez
Excellent service from Fernando and his team at Uhaul. I had an appointment to get a 2” hitch installed on my 2022 RAV4 (only hitch no harness) everything went well, was in and out the store in 40 minutes. Thanks for the fast service.
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April 2022 by carol G.
New hitch installed for RAV4. From making a reservation and later for my appointment and texting me and emailing me that my car was ready. 5 stars this business is professional with great crew!! Perfect! Thank you !!!
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December 2021 by Ryan Powers
I get propane here. Sometimes I get charged $20 per tank, but sometimes I get charged $8 per tank. It really depends on who is working the pump.
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November 2021 by Alex R.
I had reserved 2 U Boxes to be filled at the U Haul center, after having them tell me the loading service I registered for was actually unavailable the day before. After having to reorganize everything to make it work, they now told me they do not have any U Boxes there and I will have to go 45 minutes away to the nearest. When trying to contact them they put me on hold and then hang up. The cancellations on their end have resulted in costing me more than $500. Overall, very poor service from U Haul and I would strongly recommend using a different provider if you need to move.
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October 2021 by Rosa Espindola
No worries. Professional employees. Easy peasy. Being using their services for years. Will recommend.
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September 2021 by LaTracia S. Hayes
I am a regular at this location. Mr. Lowery has a great team there. They take pride in assisting their customers and assure customer satisfaction. I refuse to go anywhere else. Icing on the cake....I received a brand new van rental!!! Another bonus for this location they make sure the vehicles are well maintained, clean and also providing nothing but the best.
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August 2021 by Chance Cacdac
Best place to refill propane
