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March 2024 by Bryce W
manager literally took stuff out of my package and replaced it with books. Filed a police report, don’t do business here.
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March 2024 by Valerie Rhyne
Fast service and answered all my questions! Friendly and knowledgeable staff! Been going to this store for years for all my shipping needs! Come highly recommended.
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March 2024 by Celeste QL Wilson
Philip and Pierre were both super, efficient, friendly and professional, all at the same time. I don’t make it a habit on coming in at closing time but today I had to. They happily helped and got us all out of there in a jiffy. I so appreciate them! Thanks again!
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February 2024 by Paige Bravo
Don’t use this location to ship internationally-I mailed a box to Taiwan and it cost me $311+ to ship. Today, UPS deemed my package lost and they’re going to send me a refund check for ONE dollar!! Only 1$!!! So now I’m out $400+.This store is fine to use for things like Amazon returns but that’s about it.
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February 2024 by Susan Sullivan
Upon arrival guy shouted something like…. Amazaon return against the wall! What a way to greet customers.Do yourself a favor, find another store.
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December 2023 by D. F.
Don’t stop at this UPS location for anything! They wanted to charge me $3 to put tape on my box to seal it up and when I refused to pay for a piece of tape they then refused to give me the ups label they printed for the return. Every time I go in this store they come up with some ridiculous rule and/or charge. Go down the street to the location off Northlake blvd that has kind, friendly employees who actually care abut helping customers.
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October 2023 by Jay Snu
Went to this location today to return some Amazon items (no box or label required) although I did have each item boxed. An unfriendly associate at the front said I must purchase boxes for the boxes to go into and it's required by UPS. I left with my items and quickly returned them at a different ups location without any issues or extra box purchases required. It's clear what this location is doing. I feel bad for the people who fall for it. I will be filing an official complaint with Amazon and ups corporate office. What they are doing to people is wrong and against Amazon policy.
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September 2023 by Eric R
Preferred UPS store in the Gardens. While I’ve had positive experiences with the UPS store on Northlake, this one has easier parking, much more room inside and it never never seems to be as crowded - so it’s usually a quick in and out.
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August 2023 by Michael Arrieta
UPS should shut down the store immediately. There’s a reason this store has 2.6 stars and everyone has written the same sort of reviews as I’m about to write.I will definitely be reaching out to the executive leadership team at UPS to report the extremely rude, offensive, and inappropriate behavior by two grown men at this location.From the second I walked in, they were extremely rude. A bald gentleman immediately called me a liar when I told him I’ve never heard of a UPS store charging three dollars for every printed piece of paper, then the guy with a beard started shoeing us off when we did not want to pay that much money to print 9 pages. I would never want my wife to walk into that store without me. It’s literally a picture perfect playbook on horrible customer service with two men that lack zero respect for others. Fortunately the manager tried to settle down the conversation from his two subordinates but didn’t seem to work.
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August 2023 by Kara Koetter
This place is a disgrace. Four grown men stood and watched me struggle in a dress to wrangle a rug to roll it properly for shipping. They were literally lined up on their phones. Not one of them offered assistance. Then when it came time to move it to the scale. Nope. I had to do that. Where is the decency of a gentleman? Pathetic
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July 2023 by Danielle Pettifor
Amazon returns are extremely fast at this location, and the two guys that help are always so nice. I should have asked their names. One is young with dark hair and the other has a beard. LOL Great customer service, these two!
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July 2023 by Stephanie Dopman
I had recently ordered a bunch of things off Amazon for a baby shower, and some of the product just wasn’t what we were expecting, so I needed to return a bunch of boxes, some big and some small. Well I decided to use this location since it’s right up the road. Let me tell you!! I was helped by this really nice guy named Calvin! He was the best!! Made everything a breeze for me! I was expecting a difficult time just bc I had so much stuff, but he helped me navigate the return option through my app, and literally handled EVERYTHING for me! I just stood back in awe of how nice and accommodating he was! You don’t get great customer service too often anymore, but he was AMAZING!!! I will continue to use this ups store from now on bc of the outstanding customer service, knowledge, and a friendly smile!!! Thank you Calvin for making this a quick and simply task for me in these busy times! 10 stars!!
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July 2023 by Sisco Salinas
My Roomate had to leave for a family emergency and left some important paperwork behind. I of course told him I would have them shipped to him immediately! I went into this location, and Calvin was behind the counter, he made everything a breeze for me and my friend to receive his papers asap and securely. Thank you Calvin! You literally saved the day!
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June 2023 by Betty Jo P.
I tried to send packages through this store and got to the store at 2:40. Store closes at 3:00 and people were inside including workers and customers. The workers totally ignored me holding heavy boxes outside the door which I knocked on several times. When a customer came out, so did a worker and he told me the system was down and he could not take anymore packages but remember there were two customers inside taking care of their packages. When I got back to my car, one of the customers said to me that the workers told him they had to close early because they had too much work to do and did not get paid overtime. I was absolutely furious and will never go there again and I have told everyone in the area to go to a different UPS store.
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June 2023 by Dane
Not sure what these other reviews are talking about. I went to this location on a Thursday at noon and was immediately assisted. The gentleman helped me find an appropriate container for what I was sending. There were no issues with getting the correct information into the system and on the label.A sign in their shop does say that they do Passport photos, but I confirmed with multiple people that were in there that they DO NOT take passport photos, so if you need that done, there is a CVS very close by that can handle that for you.The people complaining about this place probably try to order a burger at a place that only sells tacos.
