Xfinity Store by Comcast

Most Recent Comments

• January 2026 by Shae Quillen
  My sales person was awesome. Helped me from start to finish. Recommend 💯
• December 2025 by Polo Barbie
  Literally the worst cable and internet and cable company in the country. In the last two weeks I haven't had service for 5 days . It never fails with them. Do yourself a favor and go to any other company!!!!!!
• December 2025 by Corey Kriss
  Tons of people standing around... no one will help you
• December 2025 by Tydarius Latson
  Randy was the best!! I came in with a bill of 200 and left with a bill of 400 but with the extra services I want
• November 2025 by Linda DeMaria
  Erik was helpful, patient & efficient! Thank you!!
• November 2025 by Ryan Weldon
  Verizon should be ashamed of the employees who work here
• November 2025 by Karen Sitarik
  BEWARE you could be signed up with a 2 year contract with early termination fees without knowing it. That’s what happened to me. I called in June of 2025 with paying $128 a month for internet. Comcast said we could lower your bill to $115 a month and up your speed to 1,000 mg. And never told me I was under a 2 year contract. They just said I was on an old plan. I just switched to att fiber for much less and I now have to pay a $190 early termination fee. And I have been a loyal customer for 15 years with Comcast.
• November 2025 by Marco Calogero Giudice
  I hate going there. Happened to the days when you could call them on the phone instead of having to go to the store to resolve your issues
• October 2025 by Ashley McCaffrey
  We’ve been helped by Erik and Jamir on separate occasions and received transparent, helpful information and clarity on our bills. Direct and honest and weren’t pushy on additional things we didn’t need. Honestly, compared to AT&T, and other large carriers the team at this location has been super easy to work with!
• October 2025 by Matthew Baxter
  Horrible customer service, they do not care, they couldn't care less about you and just want you gone. Set me up with Internet and a tech to come out to my house, but the tech never came. They gave me attitude and we're bumbling around clueless despite setting me up with the appointment in the first place. They are absolutely useless and uncaring here, just the worst employees I may have ever seen, and I am not exaggerating.
• October 2025 by Stephen Sanford (Steve)
  Xfinity employees at the store aren’t knowledgeable and definitely not looking out for your best interest They are only trying to earn a commission. This is the same for the xfinity employees that are overseas when you call xfinity. Overseas employees come across as extremely polite and they are but they are also much better at flipping you into some unwanted “upgrade” that’s is always promised as a better alternative and cheaper than your current plan. Even getting to that point to actually speak with a live person is extremely difficult. I had a security issue and my xfinity app was saying to speak to someone from xfinity. I called the first time and was on the phone for over 2 hours and spoke to 5 different people each person polite but not understanding English well and all of them trying to “upgrade” me. I keep saying I need to speak with someone from the security department and finally the last person said they could help me and after a long time of explaining the issue he suggested that I upgrade to a better plan because it will save money and the security issue will go away. He promised my bill would go down. It’s was approximately $200 a month. The following month my bill doubled to over $400 and the problem never went away with my security issue. I called 3 more times and each call was basically the same as the original call. I would get bounced from a low level person on up to a more skilled talker but never once was my security issue resolved but each time they would offer a better plan promising the monthly total will be less and even after I told them my bill had doubled and I want that bill resolved before I change anything.
  Xfinity was a great company when they were Comcast. Now they are the absolute worst company with the worst customer service and all employees only care about one thing and that’s there was own pocket and make themselves money. My security issue is not fixed and my bill was never resolved. I’m now seeking legal counsel.
  My advice would be to stay far away from these big companies and go with the smaller guy. You’ll get better service and be a happy customer.
• October 2025 by April Shprintz
  I needed two new WiFi extenders and was lucky to be helped by Samantha Richard - she was so friendly, fun and resourceful. When we needed help from the assistant manager, he was just as kind. These two were so customer centric I enjoyed running the errand!
• October 2025 by Gayle Kelly
  Everyone was very nice and the store pleasant and clean.
• October 2025 by Herman Nash
  Iies and says they are a Verizon store and they are not tricking old people to switch over
• October 2025 by Jens Nimike
  Come on! Not even their Wifi in the store works! This is a Joke