-
January 2024 by Rosario S. C.
The Chanel store on Worth Avenue is a place we always stop by and see what's new. We have purchased quite few items from Chanel and are always so very satisfied. The staff is always so kind and helpful, The store is not one of the biggest but they do have a decent selection of items.
-
October 2023 by Erica Design
I tried to get a shoes there. First sales person got my contact but never ever contacted me back, then I went to the store again, I asked for another sales person! Same experience, you need to implore for them to help to order something. That’s the worst experience ever for me.
-
June 2023 by Allyson Bonilla
stopped in today for the first time at this location to buy a gift for my father, All of the staff was very kind and knowledgeable. I was very pleased with my experience and i will be returning!
-
June 2023 by Maria Ferrandis Martinez
Just tried to buy a couple of shoes, and the man on the door didn't let me in. It was just 6 pm. Really bad service compared to other channel stores where they ask you and try to help you.
-
June 2023 by Lia Andrews
I was lucky enough to have makeup artist Maggie Murphy in the beauty section. Maggie helped me find the perfect foundation and taught me how to upgrade my makeup application. She was kind and patient.They do not allow you to sample the perfume extraits like other Chanel stores but they do have hard to find items in stock like Crystalle.I saw the other comments of SA rudeness. I don't know if I was ignored in the bag section. I was left alone to explore which I appreciate.
-
May 2023 by Belinda Castellanos
Donna is the best . She always guides me and gives me so many recommendations about the perfect bag . Been shopping with her for 8 years .
-
March 2023 by Sophia F.
I want to start off my saying I have NEVER taken the time to write a negative review about any business. But, I absolutely had to after my terrible experience! I was there last weekend with my husband. They 100% discriminate against you if you’re not at least 60 years old. Apparently, they’re stuck in old times and think only old people have money to spend. They didn’t even acknowledge me. I asked for help 3 different times. Finally, when I did get someone to acknowledge my presence- I was treated and spoken to like a child. I ended up just texting my contact in Dallas and gave them my business instead. Although we now live in Palm Beach, I’ll make it my mission to make sure that I and anybody I know gives them zero business. We have plenty of other ways to shop Chanel. The employees in that boutique should be ashamed at their level of unprofessionalism.
-
November 2022 by Kushypokemon 86
Me and my spouse had excellent experience here. First to start, I wanted to buy a Chanel bag for our first year anniversary and since it was our first Chanel bag we wanted it to be special. We had visited first the Chanel in Bal Harbour. The experience was good there but they were out of stock on what we wanted. So, we came to this location and we were AMAZED. We drove quite a bit to get here.Our sales advisor was Michelle. She was excellent on multitude of levels: professional, yet friendly and approachable. If you can, highly recommend Michelle. She has TONS of experience in Chanel and this helped ALOT. However, the other sales advisors were also very friendly and accommodating. The most important skill set that a lot of other sales advisors lacked when we looked at OTHER places was ----listening skills---but Michelle was exceptional in this matter. We just wanted someone to listen to what we were looking for and liked. We knew what we wanted BEFORE stepping into the store. Michelle not only listened but exposed us to alternatives but still in line with what we want. When we had a request, Michelle never showed fatigue, reservations, or lackluster. She never showed inconvinence --which is key. Her positivity was contagious and embraceable.We all celebrated our Chanel purchase with nice champagne and enjoyed our experience. Will definitely come back in future!.
-
October 2022 by Whitney Mosore
I’d read so many harsh reviews about their shopping experience at this particular store but the ladies here know their stuff. They are very welcoming and my SA did a tremendous job. We were wrapped up in less than 10 minutes! Love the options !
-
September 2022 by Jazmine Kirkland
Set a virtual appointment, that was confirmed and SA did not show up
-
August 2022 by D P
The customer service received is not good! There is bit discrimination at this store from lady who claimed to be a manager wt short hair and a sales rep. I was waiting around for 20 plus minutes before I asked a sale rep to help me!! The store staff are rude and can't greet customers or attend them in a timely manner. I will never buy another chanel. Bags are nice but customer service is very bad.
-
July 2022 by Michelle A
Everyone was lovely and helpful. Had a leather strap that needed to be repaired (minor) from an older maxi bag. They actually stitched it right there and I was out quick. The repair expert was definitely that. The repair was done perfectly. This is why you pay what you do for Chanel and why I would recommend this location and will go back. Thanks to everyone that helped. x
-
May 2022 by Paige Teel
Every one of the associates, even the security was very nice and welcoming to me. They had a great inventory. I look forward to going back.
-
March 2022 by Whit H
I love the Chanel store on Worth Ave. Everyone was so loving , kind and helpful . Carolina was a knowledgeable and skilled Beauty & Skincare specialist who took her time and made sure I was happy and loved every product in my regime . My favorite Chanel boutique ?
-
March 2022 by Christina W.
It is very competitive to get a Chanel Purse. The price keeps increasing to maintain their exclusivity and are amazing investment pieces. I have a SA in Beverly Hills and Costa Mesa but it is very difficult to get items locally. My friend had luck getting a purse she wanted in Atlanta and I knew I would have to try in a different state although still difficult. I recently joined a Chanel Group and I was linked to an SA in Palm Beach, Florida. I contacted her in the morning and was able to purchase my purse by the afternoon and before the price increase March 3, 2022. The SA in Florida was very quick and responsive unlike the ones in Southern California.
