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January 2024 by Vg Xezo
Horrible customer service didn't even want to provide any help while shopping! Would not recommend this location to anyone who wants a good experience while shopping. Especially when you're at a luxury retail store.
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January 2024 by Papas Fritas
Terrible Customer Service . Does anyone shopping at Hermes remeber when they made you feel special ? This stores customer service is like your at a counter at Costco ! No attention to detail to the client and they have a very bad attitude . Not to mention their discriminatory policy twords who gets certain products that they sell . Other Hermes stores I’ve shopped in Atlanta , Vegas and Orlando still understand what brought this brand to be the best . Palm Beach misses the mark by a mile .
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January 2024 by Ricardo Rafael Ratia Vargas
Mel the Best, I always get my gifts for my wife and daughters and of course my favorite clothes.
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December 2023 by shuping li
Horrible service!
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November 2023 by Yulietsi Gonzalez
Horrible staff, they don't even say hello when you arrive, the shop assistants were talking to each other, I even had to go to one so they could help me with what I was looking for and when it was time to leave, not even the door security was kind enough to open it. the door and I was walking with the baby in the car, the man was looking at his phone.
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November 2023 by Wang David
Really rude and unprofessional staff!! The lady on the second floor kept talking and laughing with someone behind the counter while serving us! I have been to Hermes in many locations. The is by by far the worst. NOT RECOMMEND!!
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September 2023 by Norma Babycos
Been shopping in Hermes for over 25 years and sorry to say changing the location in Palm Beach did not change the salespeople’s attitude! The sales people would much rather be on the other side of the counter! Never seen such condisending attitudes! Love my Hermes but not in this shop!
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July 2023 by Jenna P.
"I have been working with Mel in the Palm Beach store for a few years now. He is an absolute pleasure to work with, to the point that I fly from NYC to Palm Beach to see him and shop with him. We are in constant communication and he never fails to ask when I will be back to visit the area, asks about my dog, and even wishes me a happy birthday - the ultimate personal touch! I have shopped all categories with him, and he will send me pictures of items he thinks I would be interested in. He is patient, fantastic and truly goes above and beyond for his clients. He is passionate and knowledgeable about the company and what he does. A true gem!
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June 2023 by Douglas Williamson
I went in for shoes and left with shoes a watch and a jacket. Great service. Awesome people. 12/10
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June 2023 by Danielle P.
Chuck was very helpful and pulled out many different sizes in order to accommodate the bracelet I was trying to find. He went beyond even though they didn't have the bracelet in store, to bring out other colors.
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May 2023 by Alain Troadec
I started shopping at the Palm Beach location a few years ago and was lucky enough to meet Leilani. She has been a wonderful ambassador for Hermes and has really taken time to make my experience with the brand very enjoyable. Perhaps what is most important is that Leilani has made my family and I feel that we are valued as clients of the brand.
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May 2023 by Kay H.
We were in the area to have lunch one day, and then found ourselves in Hermès. Leilani the sales agent introduced herself to us and showed us around. I enjoy luxury goods, however do not enjoy shopping for them as many employees give off an uncomfortable vibe. Leilani was welcoming, and was able to help fit me with a belt. From this point forward we go back to see Leilani for gifts and other items. She is extremely helpful, nice. and this is what keeps my family and I coming back to this store. She has great gift ideas and knows what we enjoy .
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May 2023 by Greg S.
I dropped in to see the new men's offerings recently and was very pleasantly surprised to find a wonderful shirt and pair of shoes. I typically shop the Hermes store in Honolulu when I'm there and lately I haven't had any luck finding merchandise that caught my eye. Obviously the manager at this store and I have similar tastes as I saw several things I liked. The gentleman that helped me was very polite and efficient. They didn't have the size in the shirt I needed. Fortunately it was available in another store, so he ordered it to be delivered at my home! They had my shoe size so I was happy to leave with a lovely orange bag! I was surprised to see the marginal reviews, I had a very positive experience. What must people don't realize about stores of this caliber is that they only produce a limited number pieces and typically the store are only allotted one size of each piece. There's method in this scarcity, if you paid a lot of money for a piece you don't want to go out and see someone else wearing the same thing. The service was excellent at this store and they had a good selection of merchandise. Highly recommend!
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April 2023 by Becca S.
Had a lovely experience with Charles. I'm in town for my babymoon and now that I'm 6+ months pregnant, my feet are barely fitting into my Orans. I snagged a pair of the Extras in my size and couldn't be happier. I went Thursday around 11:30 and only waited about 20m for assistance.
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March 2023 by Lorielizabethx
This was my first time visiting this location. It is very beautiful and clean. The store is not only aesthetic, but the service was impeccable as well. I highly recommend Melvin as he treated me very kindly. Great experience :)
