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November 2023 by Jan S.
My daughter is a fan of Love Shack Fancy. We make a point of visiting the boutiques whenever we are in a city where they exist. Decor and clothes are gorgeous!! We visit Miami often and stay in Aventura, so we made the 35 minute trip to Coconut Grove for the sole purpose of visiting Love Shack Fancy. We were disappointed. We arrived around 6:10pm and the store was preparing for a child's birthday party taking place as soon as the store closed. At first the service was great. However as the 7:00pm closing time approached, everyone was hyper-focused on the birthday. Most of the associates were great, but the person who did the final transaction basically told us we had to leave at 6:55pm and didn't even offer us a bag for our purchase. I had to ask for it--she seemed flustered and gave me one without tissue paper, a ribbon--the normal packaging. I might have purchased more, but I felt like we were in the way and I think some of the merchandise wasn't on display because of the party food, etc. The family hosting the party were nice--but we felt uncomfortable shopping because they were setting up all over the store. Other customers came and went--only one made a purchase while we were there. This experience was bad in general and much worse than that in other Love Shack Fancy locations. We love the Charleston location--the store is gorgeous and the sales associates are very friendly and helpful without being pushy. The Austin location had stellar service and followed-up with a thank-you email. We hope the New York boutique will offer a better experience when we visit in December.
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July 2023 by Chantal K.
Beautiful Store! Very friendly staff! The clothing is a absolutely timeless. A great investment.
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January 2023 by Bliss Berit
Lakyn was amazingly helpful, friendly and conversational I genuinely enjoyed my shopping experience with her at this location, her assistance was fantastic!
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December 2022 by Sunshine Girl
My teenage daughter loves this shop. The clothes are fun and super cute. Cassandra assists us mainly and she is professional and courteous.
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May 2022 by Gabby Y.
I had a really nice time here after finally having the time to drop in! Rachel was really kind and helpful, she even gave me her number and card if I had any questions about my purchase. Great customer service, and beautiful store. They have little girls clothes as well and beautiful decorations. Hands down my favorite boutique to shop in South Florida, I hope to be back soon!
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April 2022 by Ariel W.
Love Shack Fancy was founded by Rebecca Hessel Cohen who is also the creative director. Born in Manhattan, Rebecca was working in an editorial fashion position when she tried her hand at designing her bridesmaid dresses using her love of vintage and travel as an inspiration. Next she designed a collection of silk dresses. Love Shack Fancy opened its first store on Bleecker Street in Manhattan in 2019. The flagship store is in Sag harbor and there are other locations in Nashville, Houston, Greenwich, and Charleston. Love Shack Fancy stores are very romantic and charming. Each store is influenced by its location. The Palm Beach store which opened in December of 2019 was the third location. I have previously been to the Coconut Grove store which is much larger than this one. The aesthetic of the two stores is the same though, shabby chic. The clothes are very feminine with pink and florals although some items are offered in blue and white. They sell clothing for women and girls, accessories, and home goods. I love to look around in the stores but I would never buy anything. A dress is over $500 while a simple T shirt is over $100. Of course you get excellent customer service but I think they are way over priced but they are located in the right place. Palm Beach County has around 44 billionaires and I am sure many more millionaires. Price is not a problem if you live on the island.
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December 2021 by Meghann Weis
Absolutely beautiful inside! Small, and a bit crowded due to the holiday season. Also, do not go in to seriously shop unless your budget is large! But this was a place I just had to see and long for the dresses that are way beyond my spending power...
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December 2021 by sara mcmichael
A clothing brand so well-thought out. Love! Well made. True to size.
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December 2020 by Jamie Rudo
While visiting from Chicago I entered this cute boutique for the first time! The girls were so welcoming and gave me a tour of the store while telling me their story. They delivered the most amazing customer service - no other store in the Royal Poinciana Plaza compared. As I love clothes but am not much of an online shopper you can be sure I will be calling the girls in Palm Beach for their expertise and amazing personal attention. Hats off to the training in this company!
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December 2020 by Daniela Fornabaio
This was my first time back shopping since the start of covid and I was blown away! All the girls working were wearing their masks properly and continually sanitized everything in the store multiple times while I was there shopping. Overall an amazing experience and I will definitely be back!
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December 2020 by Yaryna Ravlyk
This company ignored my email and than didnt respond for 5 month.I kept messaging them in ig and they keep promising to get back to me. When i started leaving true bad reviews they just blocked my account!Terrible?
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December 2020 by F A
Beautiful clothes and store.
