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January 2024 by Joe Major
Ok so this is a bit of constructive criticism rather then a bad review, I walked in with my mother at 4:42 on 12-21-23 after a long day of Christmas shopping I wanted to look in GameStop for myself and I was very happy to find a WiiU legend of Zelda twilight Princess for my collection I've been looking for a while now and to see the decent price for $59 I jumped on it. The two customer services GSA's 1 named Franco and the other manager started off polite through very unknowledgeable on video games even for GameStop standards couldn't understand why a WiiU game was so much money so I educated him on it.Now because I purchased an Nintendo title, they even gave me a couple of promotional items which I thought was fine & I appreciated that. As I was checking out I had mentioned that I can't find this WiiU game anywhere & I'm from the tri-state NY/NJ area and they just don't have it and plus I even own my own video game store and I don't have this WiiU game myself.Now I'm not sure exactly at what point during the conversation it went sour, but all of a sudden my mother to the right of me got very very offended because Franco said and I'm paraphrasing here "I hate everyone from New York or I hate New Yorkers"Then the other manager chimed in and said "yeah I don't like New Yorkers ether" Or something similar to that.Personally I brushed it off but cause I'm just too excited about this game but what they didn't realized even though I felt they were joking and chose to ignore it.My mother didn't, I heard her tone getting louder, and immediately turned and realized something was wrong, and she said, why does GameStop employee have no manners or respect for their guests.Now It's impossible for these gentlemen to know this, but My mother being a 9:11 EMT survivor that moved to Florida and still A VERY proud New Yorker was very very upset at the customer service presented to her in the store.My first instinct was to apologize to the gentleman at the counter, and then go talk to my mother outside and just calm her and the situation down And not hold up the line in the store.Right before I walked out, the two gentlemen said that they were from New York and they were self loathing it, and it was all good Fun. Be there as it may there's a time in place for everything.See here's the thing, Now I can understand a sense of humor, which I have, but in the wrong context, and in the wrong place, that was very very unprofessional to say. Personally, I would've never ever expected that to come over out of any of my employees mouths but in the wrong context comes across that these two employees wether joking or not hate a certain demographic location, are prejudiced towards a certain group of people. Do I personally think they are no, but you can't change what you say especially in this "watch what you say world we live in now"So before anything as I can see my mother is now getting heated and upset, The professionalism in me said to the GSA I apologize for my mother's tone and you two have a good day now.As I am standing outside with my mother of the store in front of it, the guess behind us approach us outside and apologize on behalf of how the GameStop employee spoke to my mother saying that they were wrong And they also love New York and told my mom thanks for standing up for it.Now was this a very rude comment about their personal dislike for New Yorkers, yes. Do I believe it was malicious not at all. But it definitely Left the sour taste in my mouth at this location and I don't know if it's a generational thing, but this isn't the first time across many GameStop, where customer service lately over the last couple years for this company has been absolutely atrocious. As far as standards and practices go I think the majority of their seasonal help and or regular staff needs to be retrained on common courtesy is all.One little positive note real quick about the store itself one of the cleanest Gam
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January 2024 by Gwyn
Bought my ps5 from here
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December 2023 by Noemi Herrera
It's really sad and disappointing how this guy at this store location that works their said i couldn't return a Funko PoP on open. I called to see if I could return a Funko Pop or at least be able to exchange it. It was a Funko POP that I mistakenly brought the wrong character for a family member, and all I wanted was to return it and get the right one he said I couldn't, that it had be damaged to be able to return it. He assumed that I wanted to return it because I didn't like it and that isn't the point so I called the store in Palatka and they said as long as I have the recite and it's not been open and it hasn't passed the 7 days I should be good to return it. Honestly, I would not be going to the store again. The guy was rude as well, making false assumptions so disappointed!
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September 2023 by James Calvin
Always knowledgeable! Great service! ?
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September 2023 by JC Shepherd
I waited over 45 minutes and they still never opened i was confused. Y’all open at 12???
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July 2023 by Jonathan
Staff is very nice and knowledgeable. The prices are a little high, but the friendliness of the staff makes up for it.
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July 2023 by MrRatrod57
GameStop in palm coast landing is horrible!! I went in on Saturday and paid for a game cash and they said it would be delivered to my house Within one to three days, I get an email July 6 that my order was cancelled. I called the store and the young lady had no interest in trying to help me out and gave me the number to corporate, I called corporate and they blame the store so they called the store with me on the phone and she still had no interest in helping me out, so I am now out a game, my cash and I’m waiting for a gift card to re-order the same game online. Very bad way of doing business in the palm coast Location at Palm Coast landing has no willingness to help The customers out at all.!!!! do not buy from the store!! it’s worth your drive going to another location with someone they actually care and like the job.UPDATE:::::; Spoke to the store manager, which he was nice, and seemed like he wanted to do the right thing, he explain to me what happened and I should have a game this Friday, will update once again on Friday rolls around.
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June 2023 by Quinton Wainwright
Went in the store the guy working there had an extreme attitude problem when other customers came walking in got what I was looking for but didn't appreciate the attitude will go to a different location
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June 2023 by Coach A
Found a popular XBOX 360 game I had been looking for, Fallout 3 New Vegas!
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March 2023 by Peach Falace
I have been stopping here for years always a good experience until recently. I felt unwelcomed by the manager, Derek, and when purchasing a game my name came up and he started to mock my name and tell me how terrible of a name it is...... super unprofessional and wasn't a great experience. I will definitely not be recommending this game stop to others.
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February 2023 by J P
Last few times I have gone in there has been promotions being promoted around the store that where not honored when I got to the register.Please remove the posted sales before you open if they are no longer active.
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January 2023 by Christi Layton
The service we received was amazing! We needed help selecting age appropriate PS games for our son. The gentleman helping us did a great job leading us to games that would support our sons interests.If you are visiting or live in Palm Coast area I would check them out for all your gaming needs!
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January 2023 by Steven Horton
Recently went to this store to purchase a new controller for my PS4. Everything was normal and pleasant until I got home and the new controller did not work. I tried everything from rebooting my system and controller to anything I could find on YouTube and beyond. Since nothing worked I exchanged the controller for another to see if maybe it was just a hiccup. Well the second controller did not work either. So, I brought the second one back and returned it for a used one to see if maybe the new red ones were just faulty. However, the third one did not work as well. So at this point I had a friend come over who also owns a ps4 bring their controller over to see if it would connect and it did. So, naturally I went back to the store to get a refund for my purchase. And the manager explained that I could only receive store credit for the controller and not my hard earned money. I explained to her that I did not want to shop there since their products are faulty and she insisted that she could not give my money back. Also, I showed all receipts and brought the controller back and she still said no. So with that being said this store has lost a loyal customer. And honestly I have pulled out my investments into GameStop all together. I do not want to be associated with a company that steals from people.
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January 2023 by upLyn c
Employee was heard audibly gloating that they purchased all copies of a limited edition version of a game before it was available to the public for a SECOND TIME. Store is also apparently understaffed since it was closed in the middle of the day and I had to wait 20 minutes in the parking lot for a lunch break to end.
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November 2022 by Bismarck TTV
Closed their store almost half an hour earlier than listed 11/20/22. Knocked on the door and the employee looked at me through the shutters and walked away.
