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March 2024 by Rebecca Riefberg
They've done my taxes since the 1980's.
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March 2024 by Janice Theresa Pimentel
I am putting this review for the front desk personnel name Janice, she is extremely rude, very unprofessional, very arrogant, very argumentative for a front personnel that answer phone calls. She need customer service 101 Training. For a displeased customer she has no compassion and doesn’t care at all, she has no time to listen and not to mention when I ask forHer name for the record and she doesn’t want to repeat it and hang up on me. I called back H & R block main office to file a formal complaint. On the other hand, my tax preparer Buddy Stinger, he is very pleasant, very professional and very will to help. i have so much respect for him.Customer Service is not all about client/customer satisfaction but providing professional and pleasant way to deal with customer. i have been a client for 7 years and this is the most rudest encounter I have for a so called grown adult in my entire life.
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February 2024 by Ivette Molinary
Ardita is always a pleasure to work with!
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June 2023 by Ronald Smith
Very good
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May 2023 by Kimberley Roberts
Friendly service and we were in and out in 40 minutes. Scott was great and answered all of our questions and explained everything clearly. Would definitely recommend this place no matter how complicated your tax situation might be!
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May 2023 by Jake Smith
This place is a scam. They steal all your refund and tell you that you only get 100 bucks back
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April 2023 by Rick
It appears that most have had a simple return that are shown by the comments. If you sign up for a delayed payment to the IRS, this will not happen as planned. So, this year and the following, if you go back there, then tell the truth on your comments.
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June 2022 by Kaitlin McGarry
Very dismissive and not willing to help. They made an assumption that I would not be willing to pay a fee for services and basically shooed me out the door. Been in the customer service industry over 15 years and this was poor.
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April 2022 by Deborah Glover
Even though it was the deadline for taxes, mines was still done in a timely manner and they were polite and patience.
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April 2022 by William Gould
My H&R Block associates knowledge & professionalism, Daniel (Rick) Pfleiderer).
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April 2022 by Russell
Couldn't get any body to help.got hung up twise
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April 2022 by Jola Cri
Went to their Plaza location today with few technical questions and without an appointment. I was received in a professional and cordial manners.Not only they answered my questions but also filed my taxes. Nothing but competently and cordially done service. You will be recommended in the future. Thank You Nakita George for conducting a good business in serving our community.
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April 2022 by Colleen Webb
Booked an appt online for help with taxes. Recently widowed, a little overwhelmed.Called next day, told appt I booked not available.Rescheduled. Told I needed to check in online and fill out intake paperwork. I did this.Arrive for appt.They cannot access my account for me to upload digital papers bc of a conflict in the system from 15 years ago from when I did taxes with H&R block in another state with an old number.They offered to help with the rest and have me upload at home.No thank you. If you can't do it as the professional at work, I am not paying you to send me home to home I can figure it out myself. No thanks. Tried to get me to stay by sayign I wouldn't be able to get another appointment soon bc they are booked out.Going to another company. Unacceptable.
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April 2022 by Jan Brownbridge
accuracy, honesty, compassionate SHEILA PRICE does a great job.
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February 2022 by Thomas Mckiernan
Susan was very nice and made everything super simple for us. We were only there an hour and had our advance soon after and we couldn't be happier.
