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March 2025 by Aaron Jones
Not happy with visit
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January 2025 by Ayla Kesecker
Customer broke phone and couldn’t get ahold of metro and these lazy employees refused to help.
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November 2024 by Tami Reeves
I have been with Metro for many years. On October 27 I came in the store and traded my old phone in and got the new REVVL 7 phone. Everything was great and the lady who help me was very nice. However after a few days I had tried to watch a show on Netflix and it was very laggy. To the point it was unwatchable. Took my phone back up there to have them figure it out. The same lady who had helped us out before was there and I explained my issue. After looking at my phone she did agree that it was very laggy. She checked a few things and compared it to her expense phone. Looked at it maybe a whole 10 minutes and then said there was nothing she could do about it and that Netflix runs different on all phones and told me to have a nice day. I'm sorry but a brand new phone that was only 6 days old should work properly and not be laggy. So I decided to go to the Metro in Bunnell. The guy there was very polite, listened and agreed it was very laggy. So he got to work trying to figure it out. After trying a few different things and it still not working he told me he would not stop until he fixed it. He then decided to restart the whole phone and that's what got it working properly. All in all it took 30 minutes probably. But I'm so glad he actually took the time to help me and not just tell me there's nothing they can do like the other store had done.So I will only be going to the Bunnell location from here on out.
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June 2024 by Mark Webster
I bought a Moto g phone from Metro in April 2024 and have had nothing but problems!! The service in Palm Coast, FL is terrible and when I called to negotiate a solution I was told that they couldn't do anything that I would have to take the phone back to the store in which it was purchased, citrus county. What difference does it make? Metro is Metro! I would advise anyone looking for a phone and good service NOT use the metro service.
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May 2024 by Amanda W
Riko is amazing after having an issue at the MetroPCS store in Port Orange. Riko was able to fix the issue with my phone with polite manners and a genuine care to his customers. He was the only one there and with 3 customers in the store he gave us all the equal amount of attention. Thank you Riko.
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May 2024 by R
Rico was professional going above and beyond his duties to make sure that I was taken care of. Was facing a hardship and Rico's assistance was greatly appreciated. Thanks Rico. 10/10 service
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April 2024 by kathryn wood
Riko was super helpful and a very kind
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April 2024 by miki LaiGaie
Stellar customer service...
But the phone service SUCKS.
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April 2024 by Nick Davydov
Thank you, Mr. Riko, very much for your excellent customer service!!!
I really value your professionalism, knowledge, patience and a perfect attitude.
Definitely will recommend to everybody!!!
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April 2024 by Aliona Zukauskiene
Best customer service provider by Riko ! Very knowledgeable and helpful. Definitely recommend him to someone else.
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April 2024 by Jay Frank
Rico made our switch to metro a breeze. He was professional and patient with a difficult switch bc of my old carrier. Rico was Incredibly personable and a pleasure to work with. Would have switched sooner had we known how easy he made it for us. Thanks Rico the boss
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March 2024 by Taj prinston
This is my second time going to this establishment and to get disappointed. I feel these 2 young in there has a skim going... I went there yesterday to pay for my service and to purchase a phone to add to my account. Not only they over charged me and the services for my wifi, 2 cellphones still got cut off. When I called metro the automated machine tells me I still owe 12.00 and something cents. This is the second time that this has happend. I want the corporate number.
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February 2024 by Jon Toal
Incredible staff that worked with me to meet my needs
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December 2023 by Gary Fickhesen
Hi to anyone that might be thinking of switching carriers for there cell phone look no farther.i would highly recommend holly and the staff here. holly really knows customer service.a beautiful young lady to work with my my transition easy.if you need a new cellphone go see her and the whole crew. very special person that made my night a pleasure to work with. great prices great value go see holly you will understand how you should be treated and you are
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September 2023 by Yvonne Mitiva
I've been a customer for over 10 years, and I can't even get a discount on new phone they want to charge me over $200 for the cheapest one they have
