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January 2024 by Monique N.
Hope was extremely rude, she was unaware of the policy for preferred fitness program and laughed in a customer face while stating "gym memberships are paid by insurance only if you're injured". Well unbeknownst to her she was very much confidently wrong. My clients membership was changed over and her attitude had been noted to insurance.. please read over your policies so you don't have to have to be misinformation by staff like Hope. She likes to belittling you while you make fitness choices to better your life. I Hope you find a job better suiting to your needs. Because customer service isn't one of them..
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December 2023 by Sven Olson
Hi planet fitness,You will be pleased to hear that myself and my workout group on Facebook will be boycotting planet fitness based on a single employees extremely disrespectful behavior. Then again, you have continued to employ her despite repeated complaints and so it is clearly planet fitnesses opinion that “Daytona trash” aren’t welcome at your Ormond beach location. Of course, all of us “Daytona trash” would be visiting your Daytona location if it hadn’t been closed for renovations for weeks on end.I was curious about what those renovations were intended to do for that club but with all the other gyms in the area and your miserably unhappy employee Samantha, who was only too happy to angrily and defiantly tell me her name because? apparently, she can behave like this because this is how planet fitness does things.What happened specifically you may ask? Well, I parked my car in your parking lot, went inside, worked out, took a shower and returned to my car. I was in my car browsing Facebook before I left when she came out of the door quite literally yelling at me through my window, despite the fact that I had had no contact with her throughout the night. She told me I couldn’t be in “her parking lot” which it apparently is. I told her, “okay, I have a membership, I’ll just come back and check in”. Problem solved, yes? Nope, She told me I had already checked in and exited and so I was not allowed to renter the facility. She then proceeds to further her insult by telling me that us “Daytona trash” are not welcome there.Instead of fighting with Samanth- at your ormond beach location working the overnight shift, I just left. I’m sending you this message but this will certainly not be the last place I post this story. I’m positive that as many people as possible should know about how you conduct business and as a professional IT technician, I know how to “get the word out” if nothing else.Don’t worry, “Daytona trash” like me and anyone else I reach that is also “trash” won’t be troubling your ormond location or any other. There are 8 other gyms in this town alone and I would go to any one but yours at this point. Bye bye.
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November 2023 by Robert
Paper towel dispensers everywhere except the restroom? They have these high powered fart fans. Why does the locker room always smells like a Taco Bell toilet at 2am? Planet fitness is all about cleanliness until they ask everyone to blow farts on their wet hands.
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November 2023 by Nathan
Has about as much room inside as there is to park outside. None. 4 Smith presses total which are constantly occupied for both bench and squats since there isn't a dedicated bench press. But they have enough cardio equipment to fill up a mall that's always empty. Management has high turnover and it shows.
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November 2023 by Jeramiah M.
Hello everyone reading,I believe this gym to begin as a place for everyone to start on. Whether your goal is long-term or short term it has all the machines and areas for you to improve yourself upon. The staff are very friendly and able to answer most of my questions when I had. The only things that are a turnoff are no hot water in the men's shower and that most smoothie places for that extra juice/protein close pretty early. Other than that it is a fun and safe space to exercise and learn from. Enjoy your workouts, everyone!!
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October 2023 by Review (Here is your receipt)
The machines are good. However so many people don't clean the machines after using. The staff doesn't care, in addition there is often paper and cleaner out and way too many people for the amount on machines. So cheap price, cheap service.
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October 2023 by Steven Corbo
Very limited on equipment only has up to 70 lb weights you will all grow past that quickly having a lot of stuff inside they didn't have much real weight lifting equipment. I guess this is a great place to go to say that you're working out when you are not really working out
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October 2023 by Angel Izquierdo
I’ve been a loyal black card member of Planet Fitness for quite some time now, and I’ve always appreciated the welcoming atmosphere and the commitment to customer satisfaction. However, there’s one issue that’s been bothering me and other cyclists who frequent this gym.As someone who prefers biking as a means of transportation to the gym, it’s disheartening to see that there are no bike racks available in the plaza. Instead, cyclists like me are left with no option but to lock our bikes to the palm trees on the sidewalk. I’ve attached a couple of photos to illustrate the situation - one of my bike and another of a fellow customer’s bike, both securely chained to these trees.While I understand that parking space might be limited, it would be fantastic if the gym could work with the plaza management to install some bike racks. This small addition would greatly improve the experience for cyclists like me and make us feel more valued as customers.I kindly request that you consider this suggestion and explore the possibility of providing a secure and convenient place for us to park our bikes. It would not only benefit your cyclist customers but also align with the commitment to customer satisfaction that Planet Fitness is known for.Thank you for your attention to this matter, and I look forward to seeing positive changes for cyclists in the future.
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September 2023 by Derek Matusch
Overall nice gym and very clean. It just needs a little more strength and weightlifting equipment to be 5 stars. The app will say the gym isn’t very busy but the weight lifting area will be packed. If they could increase the amount of weight lifting and strength training equipment, it would be great.
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September 2023 by Andrew Gibson
Planet fitness always gets a bad rap, but I’m always impressed. Always clean, up to date equipment, and they make it very easy to get a day pass. Sure, they don’t have any barbells for bench/deadlift/squat etc, but the quality and selection of machines make it very easy to hit everything you need. Really appreciate the staff letting me snag a workout as I was in town for a day.
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September 2023 by Marianne K
Four stars only because of the two PF gyms in this town this is the better one but only because it has more space to work out. Though it still isn’t enough space for the amount of people that work out here. What is up with the parking too? Can someone please let whomever owns the plaza know that the parking is stupid. It’s like 40 spaces for 200 people, I think I spend the same amount of time looking for a spot as I do working out. We need a third PF in this town.
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July 2023 by Kenneth Upton
I have cardio rehab on M - W - F and I workout at pf every T - Th - Sa. It’s convenient and always clean. pf has helped me lose 70 lbs. over the past 18 months.
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July 2023 by Patricia Waterman
Everyone that works there, and all the patrons that come to exercise are friendly and considerate. It’s always clean and no matter which equipment I want to work out on there’s always availability. They’re always open so I can work it around my schedule. I’m very happy and would definitely recommend joining.
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July 2023 by Allie M.
I've had a mixed experience at this gym. Some good and some bad things have happened there. The Area GM seems to be a good person who is able to resolve issues effectively!
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July 2023 by Steve W.
Planet Fitness on SR 100 has not been the same since Ben was relocated to the Palatka facility. He was constantly in motion ensuring the place was clean, the locker room floors weren't covered in sand, all the showers were in good repair, and the other staff were constantly helping with cleaning or cheerfully greeting the members.I called the facility on 7/3/23 to make sure I had the correct holiday hours. the female who answered the phone rudely told me they were closing at 1pm, but if I arrived at 12:50 I would be politely told to go home. I agreed that it would be inappropriate to come in 10 minutes before closing. so I asked about the opening time on 7/5, and was told the time would be 6 am. then she repeated her nasty statement to not show up at 12:50 or I would be told to leave, because she wants to go home. Lousy customer service!
