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March 2024 by Arron Howard
Very professional & helpful
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February 2024 by Chantel S
What a JOKE
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February 2024 by Tim Uhren
Pretty poor customer service. Usually only have one or two Tellers, with a 5-6 Person Queue. No Bankers/loan officers onsite. Their App is horrific, If you use another Network other than your Home WLAN, it makes you answers Security questions even when Login with Fingerprint on the Same device as usual. App Crashes whenever taking Fotos For mobile deposit, it simply refuses to Work!
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January 2024 by Daycie Keefe
I thought this was a good credit union! I had been with this bank since I first opened an account when I was 18. Their mascot is the watchdog and they are supposed to have your back, but when you need them most they let you get scammed and then say there is nothing they can do to help! Like you didn’t think it was weird that an external account was trying to add money then take the same money out! Thanks for nothing! You lost my respect and a customer! You just can’t trust anyone anymore!
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October 2023 by Lekeisha Kelly
The customer service department and express department definitely wasn't friendly when I called today.
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August 2023 by ejk922
Knowledgeable staff, friendly service, very efficient operation.
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August 2023 by A M
Oh man, I don’t know where to start with these people. When I first got my auto loan through them, they almost repossessed my car because they couldn’t verify my income after giving me the loan. And to make things worse I moved out of state and have been waiting over a month to get my tag transferred to another state. Thanks to this joke of a credit union that is literally costing me time and money waiting for them to send over a certified copy of my Title to the DMV of my state. I wish I could give them 0 stars but that’s not an option on here.
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March 2023 by Jason Hutto
Only myself in line and still had to wait for help. Not the best at customer awareness.
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March 2023 by scott macdonald
Greatest credit union in Forida. Highly recommend them
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December 2022 by C Shahin
One star for this so called business is a gross overstatement. If you're buying a home and want to close before the decade ends, you should definitely go somewhere else. Customer disservice is a better word for what they provide. The loan processor NEVER returned my calls or responded to my emails, a real misanthrope who appears to be trying to be as unhelpful as possible. Their phone system is automated phone hell, designed to keep you from actually talking to anyone. First time i called i chose option to have someone call me back, no call ever came. Called again, waited almost 30 minutes for someone to answer, who was at least polite, but essentially accomplished nothing. STAY AWAY
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November 2022 by J H
Line near the door, one person at the counter while an African American gentleman looks busy walking around doing nothing. Frustrating.
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September 2022 by madison
The only reason I’m giving more than one star is that when you’re physically at the bank, everyone is great and I never have a problem. Their technology and systems are not customer friendly and I’m really tired of years and years of issues both with the phone system and their app. I’ve been with this bank for almost 11 years.The banking app they use works 50% of the time. The other 50% I have to log in on a Web browser because any attempt to log into the app triggers a pop up error. The in-app Mobile deposit for checks is the worst system I have ever used, the automatic capture will not take a photo despite following the instructions it’s giving me. I don’t know how much darker of a background I need when I’m using a solid black background, and I know what the front and back of a check are - obviously the auto-capture doesn’t because if it’s not the background its telling me to change, it’s the face of the check...even though the check is on the side it should be.The phone systems are just an endless loop of robots. If you’re using the member service center to call them about an issue with your account it will give you an option to speak to a person but attempting to use it just throws you back where you started in an endless frustrating cycle. Every time I call I have to go through a line I do not need just to be routed to the person I need to speak to.If you’re going overseas, it doesn’t matter how many times you tell them or how specific about your itinerary you are, they will still freeze all of your accounts the first time you attempt to purchase anything. If you’re a traveller like me with limited internet access to call them every time they lock your card, good luck. Even speaking with the team on the phone gets you nowhere. They tell you they’re filling some form out so that it stops happening and then they continue to lock your card. Extremely inconvenient and inconsistent, I gave them a full itinerary both times I went overseas every time I contacted them to unlock the card to no avail. They obviously lack communication between departments.Instead of fixing any of these things for years, they just keep adding new technology and systems to make things more complicated. It’s ridiculous and I’ll be changing banks soon. Tired of the inaccessibility.
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May 2022 by madison atwood
The only reason I’m giving more than one star is that when you’re physically at the bank, everyone is great and I never have a problem. Their technology and systems are not customer friendly and I’m really tired of years and years of issues both with the phone system and their app. I’ve been with this bank for almost 11 years.The banking app they use works 50% of the time. The other 50% I have to log in on a Web browser because any attempt to log into the app triggers a pop up error. The in-app Mobile deposit for checks is the worst system I have ever used, the automatic capture will not take a photo despite following the instructions it’s giving me. I don’t know how much darker of a background I need when I’m using a solid black background, and I know what the front and back of a check are - obviously the auto-capture doesn’t because if it’s not the background its telling me to change, it’s the face of the check...even though the check is on the side it should be.The phone systems are just an endless loop of robots. If you’re using the member service center to call them about an issue with your account it will give you an option to speak to a person but attempting to use it just throws you back where you started in an endless frustrating cycle. Every time I call I have to go through a line I do not need just to be routed to the person I need to speak to.If you’re going overseas, it doesn’t matter how many times you tell them or how specific about your itinerary you are, they will still freeze all of your accounts the first time you attempt to purchase anything. If you’re a traveller like me with limited internet access to call them every time they lock your card, good luck. Even speaking with the team on the phone gets you nowhere. They tell you they’re filling some form out so that it stops happening and then they continue to lock your card. Extremely inconvenient and inconsistent, I gave them a full itinerary both times I went overseas every time I contacted them to unlock the card to no avail. They obviously lack communication between departments.Instead of fixing any of these things for years, they just keep adding new technology and systems to make things more complicated. It’s ridiculous and I’ll be changing banks soon. Tired of the inaccessibility.
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December 2021 by Michael Rachlin
Best credit union ever!
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October 2021 by Francisco Gonzalez
Branch went above and beyond assist me in establishing my account.Teller explained the various banking options also using cvs and all point network. The option to use share branch service but that service only available when your outside SCCU branch area or different state. The now have deposit feature in the atm.
