Ferman BMW is a premier retailer of new and used vehicles, locally owned and operated as part of the Ferman family of dealerships. Reviews consistently highlight a superb and spectacular service experience. Customers describe the staff as terrific, professional, courteous, friendly, helpful, patient, efficient, easy going, knowledgeable, and exceptional with communication. Specific praise is given to the service department, which is highly recommended. Staff members expertly handle recall services, arrange loaner vehicles for major repairs like defective battery components, and take time to explain maintenance packages. The pre-owned sales team also receives high marks for making the purchase process smooth. The Genius team is noted for being patient and helpful with vehicle configuration and orientation, especially for new owners. The finance department is commended for being efficient and for providing valuable advice on options like insurance packages. Overall, customers report that everyone they interacted with—from reception and sales to service and parts—was courteous and helpful, leading them to be thrilled with their purchase and the entire experience. This commitment to premium guest service ensures customers plan to return for all their automotive needs.
They've taken real good care of me. Really everyone but esp Brian and Andrew. I'm appreciative.
December 2025
Love Ferman BMW! My service advisor Andrew is probably one of the best I have ever had, straightforward with everything!
November 2025
I’ve always had an excellent experience with Ferman BMW all the way from sales to service. Sure I can visit a different dealership with 30 minutes of my home.. but Ferman is customer focused and I walk away knowing I made the right choice.
