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December 2023 by K
Promise received my script, created the order and prepped within two days of receipt. I reached out about the date of shipping and they responded the same day and with accurate information. It is my first time using them but they seem responsive and helpful. My order was received as indicated. My MD is using them for my needs and so far so good. Just wanted to add a positive review after seeing so many concerning ones.
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October 2023 by Jake Brandau
Lady was completely rude and hung up on me for asking how much a prescription cost. I would not do business with this place
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September 2023 by Blake Bendure
I received my first order in about a week and a half after ordering it, and I have been very happy with the quality of the medication so far. Quality is more important to me then shipping times. I know what its like to work high volume, and it's stressful. Unfortunately people do not understand this very well sometime, but it's been worth the wait for me so far. Keep up the good work guys!
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September 2023 by Todd K
I do testosterone replacement therapy. I'm in Illinois and the clinic just switched to ordering from Promise Pharmacy. There have been some issues getting my meds to me on time. I called and spoke with Melissa. She's a wonderful customer service person. She explained the situation. When they had the product she over nighted my order.Between my clinic and Promise Pharmacy I'm pretty sure the situation has been solved.
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September 2023 by Brenda Crawford
Trying to reach this pharmacy but says unable to leave a voice mail because mB is full I colled several times. No answer
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August 2023 by Robert T
I use a healthcare provider that requires fulfillment of injectables via Promise Pharmacy. For the last four months Promise has been unable to fill my prescriptions on time - requiring me to drive two towns north each month to get coverage shots from my provider. If I could use another pharmacy I would. I just tried to call them and found that they dont take calls - you can leave a message or send an email and they will respond within 48 hours - I guess Ill see about that. If you need your medication on time you might want to look elsewhere.
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August 2023 by Kari Niebaum
My provider paid the pharmacy directly. It took about 6 days for them to get around to filling my RX, but then overnight shipped it. One thing was missing from my order, called them and they happily shipped it out at no extra charge! Received 2 days later. Great CS!
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August 2023 by Lisa Edwards
Paid for my prescription, my prescription was never sent. I contacted FedEx to find out if they had ever received information on shipping it and they had not. I called them numerous times and miraculously they don't answer their phones and their voice mail box it full, so not able to leave a message. Emails sent and still nothing. They took my money and gave me nothing. I had to file a dispute through my credit card company hopefully this doesn't happen to any one else. Beware,,,, I won't do business here again.
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July 2023 by DENISE BYRD
*BEWARE! I SHOULD HAVE READ THE REVIEWS FIRST!!*I am a new customer and have been trying for over a week to talk to someone to pay for my medication and have it shipped to me. I have been unsuccessful - it either rings until it goes to voicemail or rings and says voicemail is full. I need my medication so I have been calling from 5-10 times a day. Twice I actually got through to leave a message but no one ever called me back.This morning I contacted my doctor and asked her to send my prescription back to my old pharmacy.
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July 2023 by Lisa Hoffman
Paid for my prescription, my prescription was never sent. I contacted FedEx to find out if they had ever received information on shipping it and they had not. I called them numerous times and miraculously they don't answer their phones and their voice mail box it full, so not able to leave a message. Emails sent and still nothing. They took my money and gave me nothing. I had to file a dispute through my credit card company hopefully this doesn't happen to any one else. Beware,,,, I won't do business here again.
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April 2023 by Elizabeth Provenza Betsy Chanpuang
The customer service at this location is phenomenal.
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March 2023 by A G
Read the other reviews. This place is not good. Should be out of business! Shields Pharmacy is a much better choice! You’ve been warned!
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December 2022 by Aaron Trusty
Amazing service !! I want to give a special shout-out to Andrew who helped me with an issue that arose.
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November 2021 by Jonathan Hobson
terrible customer service. worst pharmacy in the area. run away. find another pharmacy
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November 2020 by Jay Ball
This is a phenomenal pharmacy! The staff here is friendly, professional, and detail oriented. They are open for pick up and they deliver locally. They can also mail your prescriptions just about nationwide. Additionally, they compound anything from capsules and creams to eye drops and injections. I can't say enough great things about this pharmacy, so give them a chance and find out for yourself!