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8:00 AM - 10:00 PM
36181 E Lake Rd S, Palm Harbor
Internet Service Providers
“I had such an incredible experience at this Verizon location thanks to Reese and the entire team. Although the issue I was dealing with came from a different store, Reese went above and beyond to try and help me untangle a complicated and frustrating situation.
He spent a couple of hours with me—patiently, thoroughly, and kindly—trying everything he could to get things sorted out. Even though it wasn’t their sale or mistake, he still treated me with the utmost professionalism and care, and ultimately pointed me in the right direction.
The whole crew was welcoming and supportive, and you can tell they genuinely care about their customers. If I could give more than 5 stars, I would. Thank you, Reese and team! You made a frustrating day so much better!”
“Had an issue closing an account for one phone from a guy that worked for me 21 years but retired suffering from dementia. That was over a year ago. T Mobil wouldn’t cancel the account even though they were taking MY money automatically every month. (I buy phones for my key staff) I went several times with my business card, my corporate resolutions and copies of my bank statement showing IM PAYING FOR THIS PHONE. But I wasn’t listed as “the contact person” so no one would cancel the phone. I fumed as $100 bucks per month is coming out of my account. So finally I ran across an old bill showing the “contact person” a bookkeeper that was with me for a very short amount of time. I went in TODAY and had the good fortune to work with “Jacob E”. In short order he got this account closed and his body language told me a lot. (Boy did we put this guy through a lot of #%@$) I’m leaving a 5 star review based on Jacob’s work and genuine care for my $1,200 problem. Call or see Jacob if you need help.”
12:00 PM - 12:00 PM
110 Athens St Suite 201, Tarpon Springs
Internet Service Providers
“Shout out to Clarissa. Incredible customer service. Explained the offers and options available to me so I fully understood my plans and services I was signing up for. Very pleased with the transfer from Verizon. Was seamless for me and my family. Clarissa did all the work for us. She made the experience feel like a conversation, and not a sales pitch. Huge plus.”
“I recently visited this store and had the pleasure of being assisted by Luis. From the moment I walked in, Luis was welcoming, professional, and incredibly helpful. He listened carefully to my concerns, addressed all of my questions, and offered knowledgeable solutions tailored to my needs. I highly recommend Luis for his outstanding in-person customer service and dedication to helping customers!”
“I would like to comment on the wonderful service given me by your specialist Shawn Brining. He was a wonderful & very patient assistant & I would like him to be given special recognition. Thank you
Fleur Lion-Cachet. New spectrum customer. !!!”
“Outstanding customer service representative , Dorian . I was totally confused and Dorian explained everything in detail regarding my billing charges what other reps failed to do. Dorian renewed my faith in Verizon !”
Open 24 hours
255 Pine Ave N, Oldsmar
Internet Service Providers
“I have had TWN services for over 10 years. They have provided to the needs of my family. We were a house of 7 when we began and are a house of 4 now. As the internet requirements have increases through the years, their services have also increase.”
“This store is amazing! Becca is the manager and she helped us out TREMENDOUSLY with our account by making things right and getting us money back. The staff is super nice and worked with us for a few hours total to get the matter solved. Thank you so much! I would definitely recommend this store if you want good customer service!”
“I was having issues with my monthly phone payments. I was helped by a cust svc salesperson who loked at my acct, found where the problem was, noticed I was due a different billing, and explained why I was accurately receiving two billings/month.
Steve Ortiz got me through to the correct department and when I could not understand their queries walked me through until I reached the correct person. And since Allie was unable to put through the new monthly charge due to delays on Spectrum Mobile's end, he advised they make a note of my call.. smart move but not considered by me. And in honesty, Allie had already noted my info on her end.
I have used this ofc perhaps four times since it opened and I have always been happy with their services. I commend SpectrumNPR on having the awareness to utilize the expertise of Steve Ortiz. As a senior citizen, today's computer questions/ answers are unfortunately similar to throwing me into a foreign land where I need help but cannot give the correct answers. TY, Steve.”
“I had to leave this review, just based on the great customer service experience I had with Sergio yesterday. He welcomed me in to the store, was friendly, answered all of my questions and had me on my way with the latest technology in no time. I will definitely be back here for all of my Spectrum needs. Thanks again Sergio!”
“Yesterday, we were out on the boat. Unfortunately, my phone was dropped in the ocean (bye-bye). We went to Spectrum to switch service from T-Mobile, since I was forced to by a new phone (iPhone 15 Pro Max). T-Mobile was not easy to work with (how many times must I tell them "my phone is at the bottom of the ocean) in porting over my number. Stephanie Kahn was absolutely amazing - kind, patient, informative, and went above and beyond to make the transition easier. Therefore we walked out with two phones instead of one. Thank you Stephanie!”
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“I had a great experience with Marc and his team of installers. Marc is very knowledgeable about video and internet and ultimately got me the best deal with DISH and internet. I'm saving more than 25% from Spectrum and getting more channels and faster internet.”