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November 2023 by Tina D.
If I could give 0 stars I definitely would, I paid for training classes for my puppy. I bought the biggest pkg 300$+ we only received puppy 1 training there was only one other puppy in the class the trainer payed all of her attention to that puppy(Shannon is her name)! She made it clear she didn't like little dogs and didn't like toy yorkie mine is only 2 pound she actually said to me it was a waste of time to train her any further I finished puppy one I never got a call when the next level started, I called several time even stopped in was told it available I'm sure it's because she did y like my puppy and I worked with her daily she did everything the other dog didn't do anything! At this point I called corporate and asked for a full refund was told they don't handle that I needed to go through the store where I purchased so I did just that I provided them with copies multiple times to prove I paid it. I have never gotten a call or refund I stop in get told every time the person that handles this is off! I told them I didn't expect a full refund after all we did the puppy one class. I didn't receive a call or refund. I will never do business with petco again
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September 2023 by Nicole Y.
I asked Drew (groomer) for help picking out a prong collar. He told me to not buy them because they're harmful to the dog. (yet they sell this item in the store!) He insisted I pay for training after I told him twice that I wasn't going to do that. He was snarky and didn't want to help me unless I was paying for training.
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July 2023 by R. F.
After 5 yrs. of going there, I'm done. Very BAD customer service from groomers and Store manager. No idea how to help or handle customers.
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December 2022 by Heather N.
Every time I have went to this location it's because it's closest to my house and I needed something quick. Staff never asks to help even if a middle aged woman is carry two huge bags of dog food. "Thanks I'll get it" Anyways decided to place a Same Day Delivery yesterday and in 24 hours it's still not here. I will NEVER shop at Petco again regardless of the convenience to location. Oh and I added a tip to this delivery service that I will be requesting a refund on.
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October 2022 by Ashley Adamiak
Loved the quick and friendly service
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March 2022 by R A.
Unreliable, irresponsible grooming department. I have showed up TWO TIMES IN A ROW with a scheduled appointment just to be turned away/rescheduled. The discount was cool the first time but at this point it's such an inconvenience that's it's not worth coming back. They even called me earlier in the day to tell me to bring my pet in early, which I did and they still turned me away when I showed up. No consideration to customers time. There are too many groomers in the area to be dealing with this type of irresponsible scheduling. I would never visit this store again let alone petco, for anything. Such a terrible experience. This was all after waiting 12min at the counter to be acknowledged.
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January 2022 by Thomas T.
Being handicap hard to wait in a line to drop off dogs I waited for 15 mins or until I could no longer stand the pain and left.
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January 2022 by Google user
Loved the quick and friendly service
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October 2021 by Joanne Engelbert
Fast and easy. The girls were friendly
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October 2021 by Jerome Lidinsky
Good service
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April 2021 by James L.
Just moved here from out of state. We had a Petco we went to where I used to live and this one is just as good. The staff are friendly and knowledgeable. It's great to know if I have any pet related needs these guys are just down the street.