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June 2025 by Kristina O'Byrne
This branch is amazing! I felt comfortable talking to the staff that is at the door and she was able to help it. It was seamless and a very unique situation. I ended up talking to another very friendly staff member and was able to briefly discuss my current financial needs. She gave amazing advice! Advice that I felt like I should know or be paying for! Thank you so much ladies! Definitely an amazing PNC branch!
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May 2025 by John Gostigian
IN BRANCH, CUSTOMER SERVICE GETS 4 STARS. ONLINE SUPPORT, UNFORTUNATELY, NOW HAS 0 STARS, IN MY OPINION. I WORK 14 HOUR DAYS DURING THE WEEK, SO HAVE TO RELY ON AFTER HOURS CUSTOMER SUPPORT. (THAT'S WHY I LEFT REGIONS BANK 14 YEARS AGO.)
2 WEEKENDS IN A ROW, MY LOCAL PALM HARBOR PNC BRANCH HAD 2 NON FUNCTIONING ATM MACHINES.
TO MAKE MATTERS WORSE LAST YEAR THEY RESTRICTED MY ACCOUNT TO 2 NON PNC ATM'S FEE REIMBURSEMENTS, AND I JUST FOUND OUT LAST WEEKEND THAT THEY HAVE RECENTLY REMOVED PNC ATM MACHINES FROM THORNTON'S GAS STATIONS. SO NOW OTHER THAN WAWA, WHICH ARE MUCH FEWER, FEE-LESS, ATM ACCESS HAS DRAMASTICALLY DECREASED IN FLORIDA.
THE LAST COUPLE OF TIMES I'VE CALLED CUSTOMER SUPPORT ABOUT THIS IT SEEMS AS THOUGH THEY'VE MOVED FROM DOMESTIC TO OFFSHORE HELP. THEY ARE TOTALLY CLUELESS ABOUT BANKING AND HAVE TO PUT ME ON HOLD TO READ A SCRIPT OR CHECK WITH THEIR SUPERVISORS AS WHAT TO SAY, WHO ARE ALSO TOTALLY HELPLESS.
DO I HAVE TO START LOOKING FOR A NEW BANK?
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October 2024 by Dawn Hernandez
Worse customer service. I had a fraudulent activity on my account and after speaking with someone online. I came in the branch at 4:30 to open my new account and get new debit cards. Well the old lady and some guy working behind the counter said it wasn’t enough time to do that. I don’t feel entitled, or anything but a little old fashion customer service would have been nice. Like I’m sorry you’re having a problem, we’ll see what we can do, yeah big no on the customer service. All I got is we close at 5 and nobody is gonna stay a few minutes past to help you.
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October 2024 by R M
Worst banking experience ever.
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June 2024 by Iron Man
Hats off to Lynne Hensley who recently got me started as a new PNC customer. She is a perfect example of how excellent customer should be! She was courteous and professional and helped me from start to finish! Thank you Lynne * * * * *
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November 2023 by Ted K.
I would give them zero stars if I could. Me and my wife are elderly people and went to PNC to deposit over $60,000 in their premier money market. We were told that the variable interest rate was currently at 3.75% and it was tied to the Fed Prime rate and would surely go up as interest rates were rising. We asked for paper work describing our Money Market account, the interest rate and terms. We left with nothing and was assured all that would be emailed to us shortly. No email was ever received. After many months and to our surprise we realized that the interest rate on their Money Market was a measly 0.004. Said another way, in the month of October, we earned $2.16 of interest on almost $63,000. This bank is either totally incompetent or plain out crooks. Either way we are out almost $3,000 of interest year-to-date and for seniors on a fixed income that hurts bad. They're not looking out for their customers benefit at all. Bunch of thieving LIARS !!!!!!
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September 2023 by Krystle Armstrong
I recently had an important issue to resolve and i came into the bank. I was first helped by Cathy Spielvogel and I wasn't optimistic. I wound up having to leave and come back due to my own time issues but by the time I left I was smiling and laughing and genuinely feeling my stress relieved despite not resolving my issue right away. She is very special to be able to calm someone that hasnt been satisfied quite yet. I returned to the bank later that afternoon, now abundantly optimistic and I explained that I was still having an issue with my account. I was then helped by Lynne Hensley because Mrs. Cathy was occupied. She was spectacular as well. She literally walked me through the whole process, even around to the drive thru atm because the walk up atm was down. It was 100 degrees outside and we had to patiently wait. But I could not have found anything to complain about. These two ladies were just FRIENDLY. I thanked them for making my day a little better.
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August 2023 by Nic G
Everyone is very friendly at this bank. I have my business account here and I am very thankful for their above and beyond service, especially Kathy Ingargiola, the branch manager.
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January 2023 by N. Abidos
Next bad experience with a bank. Why is every bank acting like a corner shop and overwhelmed by international businesses.
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September 2022 by Gregory B.
I would give them zero stars if I could based on there handling of a banking problem they fully caused. I made an online purchase via Pay Pal as I had many times in the past to protect myself using my debit card as the method of payment. (Please note: I have been a customer of PNC exclusively for 10 years) PNC flagged this as a possible fraudulent transaction and shut all transactions on my account down with my debit card. This caused 2 regular bills that were debited each month one for almost 4 years to bounce. Had someone in there fraud department looked they would have seen this.I do not have a voice and am disabled so I went to the bank and confirmed the transactions were valid and supposedly everything was taken care of. Nope cell phone bill got bounced again. I again went to the bank to clear this up and met with the same banker and told it was good to go. Well that did not happen and they did not turn my debit card back on shutting down our family's cell phone service. (Note: our only method of phoning someone or perhaps calling 911 if there was an emergency.) Now the cell provider due to my card being declined twice will no longer accept my method of payment. So now I go pay cash for the bill with an additional $19.00 in late and other fees and a reactivation charge of $20.00 per line equaling $40.00. This amounts to an almost 56% increase of my cell phone bill and now I need to go to a new bank and open an account to set up a new debit card that my cell provider will take. So I go to Regions Bank and open an account. (More on this later)When I spoke to the PNC employee about the additional charges her response was they (the cell provider) need to work with you on the extra fees you have been with them for 4 years! Ding Ding Ding!!!! They did not cause the problem, PNC did and I have been YOUR customer for 10 years but when presented with that the PNC employee had no response. So figuring I'm out the money is gone but what comes a few days later but a survey of how PNC did during my visits with a banker at there branch. Obviously my response was not positive and I get a call from the Branch Manager wanting to discuss this so I head to the bank.She is not available as she is in Tampa for meetings that day but I met with Edward Gantz there relationship banker who explains to me he is on call to handle things when she is away. Great he looks at the account finds that over a week later the debit card STILL HAS NOT BEEN REACTIVATED but documents the issue and sends it off to corporate. This causes myself to get an email from corporate wanting to discuss this issue from a Jermaine D. a Case Manager in Retail Support. I email Jermaine back and explain I am disabled and due to cancer I do not have a voice so an appointment is set to go Meet Edward at the local branch and discuss through him the issue for reimbursement since this is a PNC caused issue.So here's how it ended I met with Edward we called Jermaine. Again I was asked for receipts. I explained to them I only had the one receipt that showed a $95.00 payment for a $76.00 bill they bounced and let them know I was not able to locate the $40.00 receipt for the reactivation of the cell service. Ed did offer to let me use his computer to set up an on line account with my provider and see if we could get a copy of the $40.00 payment. No thanks I have 30 years in IT services and I'm not setting up any account on any computer but mine and one that I know what security is in place on that computer. But it is understood lets just work with the bill you have with the $19.00 in extra charges paid due to your PNC mistake. What was the answer after 5 visits to the branch 30 minutes of driving there and home every time as well as the time I spent at the branch and emails back and forth. Sorry this receipt is not detailed enough for us I cant do anything with it. I'm guessing there just is not enough intelligence or common sense to look at a $95.00 bill and my account history that shows this bill has it has been paid in the amount of $76.00 every month f
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March 2022 by Butterfly Studio
Horrible, I went to open a new account and the lady who assisted me Kathy Spring was rude, not very attentive, doing an interrogation like the FBI and at the end without answering any of my questions she sent me to Bank of America, thank goodness Bank of America exists. Bad customer service, learn how to serve customers.
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February 2022 by Angie B.
Very rude Bank Teller that acts very snobbish! She has NO customer service skills and very rude and confrontational. Will be changing banks and pulling all my accounts.
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December 2021 by BA Savage
Terrible! had a scheduled appt with a manager and when I arrived she was an hour away. Was told I didn’t confirm the appt. Why would I waste my time, travel there & show up if I didn’t have an appointment? Either she didn’t mark it down or forgot and blamed it on me. My time is valuable also. They don’t even deserve a 1 star!
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October 2021 by ADAN RAMIREZ
USELESS PNC, WORST CUSTOMER SERVICE
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August 2021 by William McAdams
Wonderful experiences at the PNC Banks in Palm Harbor and Port Richey. Needed to cancel a cashier's check and have the money wired instead. Everyone at both banks went above and beyond. Everyone was very pleasant and helpful. Definitely turned a stressful situation into a very positive experience. Appreciate all that was done.
