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October 2024 by Robert Sparrock
We started a remodel with a different company but were not completely happy, so we worked with Gina to finish the project which started as major kitchen remodel but expanded to the entire main space (living room, dining room, and kitchen floor. S&W was helpful with design elements that we didn't address and updated flooring and lighting elements. S&W was quick to correct any issues and stayed on track. The communication was great with daily progress and photos. Sub-contractors great to work with and another set of eyes to tackle some major issues and even other small details helped finish off the project. Guess in retrospect we should have used S&W from the beginning. Tank was responsive as the project manager and was able to deal with the drama associated with double projects. We are very satisfied with the final project. Honestly, we caused some of the problems ourselves with being indecisive - so if you have trouble making final decision, S&W is great choice to work with.
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September 2024 by Greg Reichold
4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project.
Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope.
The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit.
We had 3 different superintendents over the life of the project.
We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that.
We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time.
We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped.
We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract.
During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in.
If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur.
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April 2024 by Rae Cerrone
We love our kitchen! Something we really appreciated about S&W Kitchens was that they give you the option to do as much, or as little work as you want/need.
Working with Gina was a pleasure. Gina listened to all our design ideas, and created designs based on our wants and needs, not what she wanted to design. But with that, she had a point a view, and expressed that to us so we could make the best choice for us. She was very patient with the challenges that occurred, and we knew we could text her anytime we had a question or concern.
Thank you, Gina, for all your hard work!
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February 2024 by Donald M
Everyone has heard about "bucket" lists! One of my items in mine said, complete a Kitchen remodel before I retired. Well, it happened two years away from my retirement and very happy with the results. The time spent at the design stage with *************************** for the much-needed Q & A during the process of developing a design with our hopes and keeping practicality at bay, was well worth it. ******** listened patiently to our likes and wishes and incorporated them into the much-needed kitchen remodel, putting the design on paper / computer and ultimately into a contract. Sure, there were a few hick-*** during the build. She showed she cared about delivering our hopes and dreams by coming to the house with her thinking cap on her head any time she was needed. She would handle all field issues with professionalism and took into consideration our concerns and the finish product we were looking for in our new kitchen. She would always have an idea along with an altenative(s) that would also work. So, you were never pressured with a decision that you may not like at a later date. She always wanted you to be a part of the decision making. I would like to add a thank you to one of their finish carpenters, ****. I have never seen anyone so detailed oriented other than my deceased father. The family room is adjacent to the kitchen area and what a remodeled pair they make. What a deadly combination ******** and ****! Thank you! *** and *****
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February 2024 by Brenda Watkins
Our kitchen is a small, galley style kitchen. It was all original from 1984. But not anymore! We love our new kitchen! Our designer, Kirsten, was so easy to work with and was always available to us if we had questions. Our kitchen is even more beautiful than we imagined. Thank you, S&W Kitchens!
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January 2024 by Brenda W
We had a wonderful experience with S&W Kitchens! Our small galley kitchen was all original from ****, and our designer's ideas were perfect for our space. Thank you, S&W for our beautiful, high quality kitchen!
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January 2024 by Regan Wood
Worked with Kirsten P. on multiple projects. She's wonderful! She pays great attention to detail, and really has your back through the entire process. She's exceptional at catching any detail that isn't quite right, or has the potential to become a problem.I cannot recommend her highly enough!!
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January 2024 by Gini Markose
Looking for a kitchen remodel, I would strongly recommend S&W kitchens. I have to admit my experience with Joanne in Palm Harbor, store was excellent. She explained things well and guided us to select the right thing for our budget, made sure everything was covered and I can’t thank her enough for her patience and professionalism!Thank you Joanne.A humble request to S&W Kitchens management, I have been living ~4 miles away from your store for the last 12 years but I had no idea you guys existed there. I am yet to find the display board on eastlake road. Now I know it’s located on the east side of Eastlake road, but it would very grateful for the community to have a display board that’s more obvious. Thanks again Joanne and S&W kitchens.Gini.
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December 2023 by Regan B
Worked with ****************** on multiple projects. She's wonderful! She pays great attention to detail, and really has your back through the entire process. She's exceptional at catching any detail that isn't quite right, or has the potential to become a problem.I cannot recommend her highly enough!!
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December 2023 by Gini M
Looking for a kitchen remodel, I would strongly recommend S&W kitchens. I have to admit my experience with ****** in ***********, store was excellent. She explained things well and guided ** to select the right thing for our budget, made sure everything was covered and I cant thank her enough for her patience and professionalism.Thank you ******. A humble request to S&W Kitchens management, I have been living ~4 miles away from your store for the last 12 years but I had no idea you guys existed there. I am yet to find the display board on *************. Now I know its located on the east side of *************, but it would very grateful for the community to have a display board thats more obvious. Thanks again ****** and S&W kitchens.Gini.
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December 2023 by Kathy R
We embarked on a total kitchen remodel with a very specific design and budget for the small space we had to work with. During the design process, ***** aided our vision with introducing a variety of ideas and options until we were confident that the final design met our expectations. During construction, **** was there through every step of the remodel, starting with a detailed timeline and plan, so we knew we were all on the same page before the demo began. Any bumps in the road during the construction, **** was there to handle and address. S&W was quick to correct any issues and stayed on track. The communication was great with daily progress and photos. Sub-contractors were clean and respectful. Specifically, the craftsmanship and attention to detail that *** displayed installing our new cabinets was at the highest level of craftsmanship. As a team, they met the completion date in time for us to host our extended family for Thanksgiving dinner! An amazing experience overall, and would not work with anyone else!
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November 2023 by Laura R
*************************, Project Designer, was there for me during the whole process. She knows her stuff.Anytime I had a question she promptly called or sent a text.The whole process, which I admit I was dreading, was a very fun, streamlined learning experience due to *************P.S. My kitchen is beautiful!!****** an artist at cabinet installation and ******* also did an outstanding job.If a new kitchen is in your future, you should talk to ******!*******************
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September 2023 by Paula Denmon
We couldn't be happier with our experience with S&W in our kitchen/bar remodel. Shirley Aguilu's design was perfect for our house and met the needs of our family.David Copson made the process happen quickly and with little disruption to our lives. Everyone from S &W working on our project took pride in their work. The attention to detail was exceptional. I recommend them whole heartedly for any project.Services: General construction
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September 2023 by Carolyn Tricoli
Shirley, my design consultant, was great at listening to my vision and needs and made it happen! I am so happy with my "bar" addition to my kitchen. It's perfect and gave me so much storage space! Thank you, Shirley!Service: Custom kitchen cabinet construction
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September 2023 by Paula D.
We couldn't be happier with our experience with S&W in our kitchen/bar remodel. Shirley Aguilu's design was perfect for our house and met the needs of our family. David Copson made the process happen quickly and with little disruption to our lives. Everyone from S &W working on our project took pride in their work. The attention to detail was exceptional. I recommend them whole heartedly for any project.
