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August 2024 by Paula Woodring
Very disappointed! *Account holder for nearly 20 years* The longer some of the team members (which includes the branch manager Sherrie) are allowed to work in this location the lazier they become. Service is a thing of the past here. Is this the new norm? Customers should not have to do all the legwork for a bank holding their funds personally AND corporately. This location should be willing to offer solutions, information on who to work with at a peer location and be a source of convenience not a burden to their members and so quick to "pass the buck". I was just clearly reminded today as to why I moved a huge portion of my assets months ago to South State Bank and to Bank Ozk.
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February 2024 by Sophia Demas
Fantastic bank, been with them since 1980, they know their customers by first name, brings back memories of the community Bank, they take time out to talk to you and answer all your questions. 😋
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February 2024 by M N
Horrible service. I live in ELW and I will never be back.
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July 2023 by Toni Holderbaum
The absolute WORST bank to bank with! I do not recommend this branch or any of the Truist branches. They have been nothing but a complete nightmare to bank with. Unfortunately I have had a business account here for the past few years and the situations keep getting worse. Save yourself the headache and bank elsewhere! Bank of OZK is amazing!
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July 2023 by Matin Norozzy
Horrible service. I live in ELW and I will never be back.
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July 2023 by Google user
The absolute WORST bank to bank with! I do not recommend this branch or any of the Truist branches. They have been nothing but a complete nightmare to bank with. Unfortunately I have had a business account here for the past few years and the situations keep getting worse. Save yourself the headache and bank elsewhere! Bank of OZK is amazing!
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April 2023 by J A
Completely INCOMPETENT all of the tellers. I sat there for 15 minutes and watched them handle customers horribly, they have a send out teller who delivers the bad news of their incompetence to you in the lobby although they also have no inside voices bc you can hear them discuss customers affairs aloud. It was embarrassing to see them as “bankers”
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November 2022 by Phyllis Friedman
I miss suntrust. BIG TIME
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October 2022 by logan chin
It’s Monday 3:47pm and this specific location is closed. Called them and was told to call back during business hours by a automated voip.
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April 2021 by Chad Stover
Slow drive through service. Seeing Rachael, however, turned this from a one star review to a five. She is a treasure!
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March 2021 by Albert Gadomski, D.C.
Great customer service & knowledgable staff. Drive through (during COVID) has been exceptional. On-line service is easy to use.
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October 2020 by Paul Kowalik
Fantastic staff and service, everyone was warm and welcoming. I enjoy this location and the manager was very helpful.
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July 2020 by Tony Maloney
Below average staff and service every time you go here. Everyone has bad days but when it happens every time, you just have a bad attitude.
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February 2020 by Vicky
I been waiting for more than a hour to make a wire transfer. This is unacceptable.
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February 2020 by Claudia Figueroa
I been waiting for more than a hour to make a wire transfer. This is unacceptable.
