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April 2025 by Emmanuel Vestas
I have purchased over a dozen Rolex watches from this establishment. Spending well over 200,000.00. Never once have I had an issue with these people. Honest prompt and willing to do whatever it takes to satisfy me as a customer. I have read some of these other complaints below. All I can say is as a customer I find hard to believe ! I have spoken with a lady named Ona, she has been nothing but professional, and honest with me. I wouldn’t go anywhere else but here.
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January 2025 by RE Y
Top notch customer service and most importantly insane amount of knowledge from the owner Ona, would recommend 10/10. This is exactly what you need when you are buying or servicing a nice timepiece
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August 2024 by Casey Taylor
Great experience overall!
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May 2023 by CriticalUplink
Need a link for Rolex, they got them in stock and got me going right away, super friendly, I was help by the owner. Original rolex links at a fair price. Thank you
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May 2023 by Timothy Lynch
Oma was very knowledgeable and nice. They have won another customer over.
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March 2023 by Michael Martin
Hands down best customer service! I recently took in my Omega to get resized and cleaned. Another jeweler messed up the resizing and scuffed up my new watch. Zimbals was able to make it look like new and it fits perfectly. Would recommend them to everyone for their watch needs.
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March 2023 by Arthur Schloss
They fully honored their warranty and did an excellent job repairing my submariner. It was done expeditiously and all work performed was fully explained. I would not go anywhere else in the Palm Harbor/East Lake area for watch repair and servicing. I am a very pleased customer.
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January 2023 by mark powell
Purchased a watch several years ago with a diamond bezel. We were told it was a Rolex factory bezel but recently tried to have it serviced by Rolex and they refused to service it because bezel was aftermarket. Contacted Zimbals and they said their records show it wasn't a Rolex factory bezel yet I found the appraisal they included in the sale specifically stating it is a Rolex factory diamond bezel. Beware.
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January 2023 by adam sherrill
Was told they were repairing a watch and returned a watch with a loose dial and date that jumped 2 days per 24 hour period. They told me this was a full service.
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January 2023 by Kevin Macdonald
The best in pre owned for years and provide great service
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January 2022 by Michelle Laina
My Husband just surprised me with the most elegant presidential Rolex that matches his. He purchased both here at Zimbals and we love our matching timepieces.
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January 2022 by Mike Brennan
Sam and Ona are very friendly. Performed maintenance on my Rolex Submariner. Prices are reasonable and they are trustworthy. Would highly recommend.
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January 2022 by Joseph Rivera
I had a conversation with Ona and there was a mistake on the order. I appreciate the company reaching out to resolve it.
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January 2022 by Steven Bosworth
I’ve been a client for years and Zimbals has the highest quality Inventory I’ve ever seen. The owners go over and above. I’ve personally referred several friends over the years to get their Rolex watches and everyone has been happy with there purchase. I highly recommend them to anyone.
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January 2022 by Bill Howard
Helpful and knowledgeable staff
