-
February 2024 by E Sphere
The store had a good amount of games, all items were organized and the employees were nice.
-
January 2024 by Mariseli Cotto
630 and store is close sign say 9pm close
-
January 2024 by Shawn Marques
I had bad experiences with other Gamestop stores locally but this place is really one of the better GS stores still remaining! Bob is definitely one of the better managers I've had the pleasure of meeting and the other associates Christian and Leo are stand up guys! I wrote previous post about another GS locally but as long as this store with this staff is around I will continue buying from this location only!
-
October 2023 by Samantha Alicea
I kept forgetting to write a review but I went last Monday to grab joy cons for my Nintendo and i met the most sweetest associate ever. christian is an amazing sales man, he deserves a raise. got my membership and he guided me through the whole process. very nice dude with a bubbly personality. thank you for my moo moo, battery acid, charmander card and sonic shirts Christain!! will def be coming back soon
-
October 2023 by Jose Rodriguez
Military Friendly and military Discounts to veterans! The manager Chris was very professional in attending to my young daughter problem. Not only did he solve her problem but help her get the right headphones to match her computer. Great customer service!
-
September 2023 by Deenice
My son loves this place. I always end up here..this location is great. The associate named Christian is always a big help and very professional.
-
September 2023 by RichCanDoIt
BEWARE OF THE UPSALE SCAMS! They force you to purchase insurance and a Pro Membership just to get a simple controller. Refused to sell to me because I did not want to purchase those extra cost items that would have added an additional $45 to my purchase. (No where on Gamestops website does it say, when purchasing a limited edition controller, you must be a pro member and purchase insurance on that product) Called corporate and even they said that is wrong and against there policy. It seems to me like Manager want's to make a quota by ripping people off. It's sad that you would rip off customers just so that you can make a quota.
-
August 2023 by Oracle Ilex
The employee is Liandros or Leo I believe he called himself.It started with me calling to put a game on hold. I was greeted with attitude over the phone and I was told they could not put something on hold even if it’s the last product available. I’ve never been told this before in the entire time I’ve visited gamestops. They eventually say they would do it and I head on over.While there I wanted to make a return and also do some shopping as well as a trade in. While waiting I overhear the employee talking to the next person in line. The customer was buying a POP Figurine of The Little Mermaid. The employee asks the customer “Are you buying this to show others that you are Woke?” Such an odd question to ask. The customer responded that he was buying it as a gift for his daughter.I just want to note that I have never been more patient or calm while this was all happening. I never go out of my way to write or report things that I am reporting now but in all my years of being in customer service I have never seen someone so casually make everyone feel uncomfortable about their purchases. Awful comments and poorly placed “jokes”It’s my turn to begin my transaction and I ask that I start with my return as a stand-alone transaction to apply the credit from that as I see fit for my new goodies that I was initially excited to purchase. He questioned me and asked why and I tried to explain what I wrote above to which he responded “Sure guess it’s just going to be more work for me.” Another customer that he was simultaneously doing a trade in for heard that and we exchanged looks of confusion.After the return I ask if the copy of Pokémon Scarlet I was purchasing was New or Preowned since the wrapping was removed. He said “That’s the last one we had and trust me no one has used it.” I come to find out later that the copy had remnants of a preowned sticker on it and the price on my receipt reflected that as well. This part is my fault but there weren’t other copies available at other gamestops and there was no one else working the shift to help me me figure it out.During the transaction that included my trade in I forgot to mention that I had 2 $5 off coupons through my pro membership. He reacted poorly and started cracking his knuckles on the counter stating “Great! Now I have to start all over again.” and starts the process anew. I’m holding it all together and I apologized for the inconvenience and even thanked him for the normal things he was doing which upon reflection I should not have.At the end I requested a new bag, something smaller than the bag I had on me that was a bit torn. He stated “Yea just waste more bags why don’t you.” My partner and I walked out of the store stating we would return in the AM to hopefully speak to someone about this.If you made it this far I just want to note that I am not one to complain. I love customer service and the joy it can bring people with just simple acts of kindness. My heart hurt when I left the store. All I’ve worked in is customer service and this is the absolute worst experience I have ever had to go through. My partner saw it the customers in the store had to feel it and see it too. I think someone like this should not be working in retail and definitely not in a gaming store where the only purpose is to spread happiness and joy through a shared love of gaming and community.
-
July 2023 by Kevin Lawler
The workers are always so helpful and ready to have an enjoyable conversation.
-
May 2023 by Elier Hernandez
This is the best store ever thank you so much to Bob to help me always . I put an order online of a dualsense charging station to pick up at the store and the order was ready in a blink-of-an-eye thank you guys so much
-
May 2023 by Cesar Rodríguez
The person who took care of me was talking to me with attitude, rude. I was just asking simple questions. I think his name was Adam for the record.
-
January 2023 by leonardo Barrera
Honestly giving a 1 star review because there is no lower score than that. The guy who initially took care of me put all my stuff apart and told me to go get another pre owned game that would be added for free due to a promotion, however, once I came back with said game, what was put aside for me (a controller and 3 other games) was gone. He had me waiting for almost 1 hour in the store while he was trying to figure out what happened with the items. After a long time of "looking around" and "looking at the cameras" he came back and said honestly one of the most hilarious phrases I have ever heard and quote: "I looked at the cameras and it seems like I gave the product to another client by mistake but that didn't seem right to me". He went back to the back store room; store was already closed and at this point I just wanted to leave. One of the other guys took care of what I was able to get since most of the stuff I wanted originally was last Item and therefore they didn't had it in stock anymore. Long story short, I left the store without the products I went looking for and in the rush I got that 3rd pre owned game without any promotion which I didn't even want in the first place. Honestly I wish I could state the guy's name in here but I didn't get it, but at least I can say he either was the manager or was acting like one.
-
January 2023 by M m
Bob was a cool dude. Went out of his way to help without me asking. Highly recommend and will be back at this location.
-
January 2023 by Nancy Margoth Ramos Martinez
Poor customer servicesMan in register think that customers are begging to buy games.
-
December 2022 by Glen Reese
Went in a few days ago to buy a PS5 game. Nice selection and clean store but the assistant manager Lenny I think his name was always complaining about his job and other employees. If you hate this job so much then find something else.
