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February 2024 by David Gwinn
Everything is perfect
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February 2024 by Johnny Pontier
Super helpful staff and Very Knowledgeable people preparing the taxes
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May 2023 by Maria Spooner
I made an online appointment through their website which apparently contains incorrect information as to available time slots. A message was left informing me that this appointment was not available which is fine but then instead of waiting for me to get back to them about when I would be able to come in they just rescheduled my appointment without any input. Once I realized that this was not going to work for my schedule and they confirmed that the appointments they had available were not suitable I told them I would go elsewhere. Instead of closing this out they have proceeded to reschedule me and call me again asking why I did not make it to my appointment. The lack of two-way communication, organization and online transparency in their scheduling process makes me doubtful I will be utilizing any of this branch’s services in the future. This has never happened to me before at any other location and I have been using their services for years.
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May 2023 by gary burke
Extremely friendly, knowledgeable, timely and affordable.
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May 2023 by Steven S
No waiting time. Very good assistants and understanding. Good advice.
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April 2023 by S. S
No waiting time. Very good assistants and understanding. Good advice.
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February 2023 by tony deakins
Guy had no idea what he was doing asked for help like 6 times and did my return all wrong
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April 2022 by Larry Dyess
I gave a 5 based on the fact that the agent Kenneth Thorne was EXTREMELY Helpful and Knowledgeable. He made everything go smoothly.
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April 2022 by Familia RVL
The employee put very minimal effort into finding the maximum amount of deductions and was not helpful with questions I had.
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April 2022 by Tyler Whaley
Very transparent service, easy and quick. Friendly atmosphere, too.
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April 2022 by Cathy Macintyre
Thought Susan Storms was efficient, smart and personable
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March 2022 by gary chiappa
They don't follow their policy. Difficult to impossible to get a call back.They claim a 100% satisfaction guarantee and 100% accuracy guarantee. Try and put a claim in for that. I got a run around. Tried by phone, told to go to location, a manager must put in the request.I went to location, I was told they knew nothing about it. Called, referred to another location. They took my information, supposedly put in claim for fee refund ( re 2019 return). I followed up, I was told nothing else needed. This was months ago. As of yesterday 11/18/2021 they had nothing in their system. Where did my paperwork and documents go?What did they do with my information?I am very concerned as my bank account was hacked after the HR Block encounters. I can't blame them but it is a coincidence. I was promised a call back yesterday. Once again they never had the courtesy to call me back.Update--02/19/2022-- I finally reached manager who followed what I was saying and researched the problem. Why this was a problem for so long is still a mystery to me.He completely and efficiently resolved the problem.
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February 2022 by Thanh Truong
We have been with your Team for a long, long time and entrusted our private information with you and never ever any issues. Your team like Jerry & Janie are incredibly intelligent and working for both myself and my wife best interest.
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February 2022 by ylean rodriguez
They were trying to charge me $300 to fix the taxes from last year because according to them, they were done wrong and another $300 to do the one for this year, that just sounds funny to me
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June 2021 by ChrisTheFish
Mary Jane was my tax analyst and she did a phenomenal job! I had not gotten any of the stimulus checks all the way up until taxes were due this year and at that point I was resigned to the idea that I may never see any of it. She was able to file my return for the stimulus electronically and I got the first two checks deposited to my account within three weeks! You should absolutely go here for any and all of your tax needs! It is well worth it for sure!!!
