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May 2023 by Luis R
Best service, they are compassionate and loving care. I definitely will come back.. Thanks Jenny, Caterine and Aracely
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May 2023 by Guaalupe Aracely Lopez
Perfect haircuts and excelent prizes!!! Very honest and proffesional staff
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March 2023 by Diego S.
DO NOT go to this place if you love your dog and his/her fur. The lady is the worst of the worst for dog handling . My mother and I Contacted the store Saturday morning on march 4th to see if we can cut our cute 7 month old Berne doodle that we love so much . and she was already disrespectful with an attitude saying no because she was tired and if we wanted her service she would call us or to look for someone else . I should have followed my instinct and already moved on but we got recommended this place by a vet so we decided to trust it . BIG BUG BIG MISTAKE . The lady cutting hair has shown to have no patience w ppl and definitely not w dogs we asked for a specific cut and she already said she could do it but cut cut his hair SHORT . not shave him down completely leaving patches all over his body and potentially ruining his coat . She is no professional she has been in business for years and can't see what dogs she can or cannot do certain cuts for . I called her to complain about her absolute mess of a job she did of my dog and instead of apologizing or taking so accountability she decides to get into a argument w A PAYING COSTUMER . She did charged us 110 usd to shave him completely I could have done that myself for free . Truly a horrible job from a horrible person . People like her shouldn't be in business love deserve love and affection from their groomers bc that's what the job requieres and she HAS NONE . I'm buying disbelief that someone can be that unprofessional, disrespectful and unloving to a customer and their pets . DO NOT WASTE YOUR TIME OR MONEY IN THIS PLACE . Please don't make the same mistake as me and do you research call the place bc my beenedoodle is literally traumatized and down bc his hair was cut completely off . I'm beyond disappointed and angry. - 1000 stars
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February 2023 by BigBlue0002
Customer service is sorely lacking. As a 1st time customer I felt like more of an inconvenience than a person who could be coming back for years for services.The actual service; a dog wash, nail trim and ear cleaning was done well.When the lady waved me away with her hand...and, made the hand-gesture of a phone clearly letting me know that se wasn't speaking with me until SHE was ready let's me know that customer service is NOT a priority.
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December 2022 by Zeta Mikaella
I’ve taken my dogs to get groomed here for over 6 years. Prices are always very reasonable, and my babies come out pretty and clean.
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November 2022 by Javier Valea jr
If there was less than 1 star I would pick it. This owner/groomer provides terrible customer service. No accountability on the sloppy haircut given to my dog. The last picture I posted was before dropping him off.. the disaster follows. We clearly told her to BARELY cut around his eyes, just enough so he can see.I will never come back here and I hope you guys take this as a clear warning.
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November 2022 by Lei & Javi Valea
I am never a person to complain but my dog is literally my child and I’m so upset at the results. I trusted her to trim my dogs face after she insisted many times he needed to because the cut I give him is uneven and eyes need to be trimmed. I’ll let the photos show the results. Idk in what mind is this okay or looks anything like how I told her I’d like to keep him. And she has the audacity to say it doesn’t look that bad she barely did anything…. I’m lost for words….Besides the horrible hair cut the rest is fine but I will not be going back because this was on called for and no accountability.
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October 2022 by regina hunter
They provide great service and must dog has been coming there for years. The prices are very resonable and she will always fit you in as long as you call early.
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May 2022 by Robert B Ruiz
Worst place to deal with. Looking for a place to give my cat a bathe and get in contact with this business who claim to serve cats. After a full screening over the phone the same lady (owner or groomer) make me be at their office at 7 am to start the screening the cat again. You should NOT be promoting cat services if you are afraid to provide them.She was complaining because she's the only groomer at the business and that if the cat is aggressive (even though my cat is fully declawed) she could get "killed" by the cat.MY MISTAKE WAS NOT TO READ ALL THE REVIEWS FIRST!!!I took my cat home and safe!!
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April 2022 by Meligala22
Extremely nice owner, affordable prices and very honest. I have been going to her for over 10 years never had an issue highly recommend.
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February 2022 by Gale
Jan-T does a wonderful job, she just complains if you don’t follow the schedule given for your love pet
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October 2021 by marcia williams
Makes her own prices once it’s time to pick up dog, she adds services that she claims to have found during grooming process. My small puppy does not have fleas or ticks I don’t understand why have a business and you’re scamming. This is not okay
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July 2021 by Brett Barrows
Horrible service. The owner charges prices on her mood it’s never one price it’s always different prices. She is completely rude disrespectful and if she doesn’t like your animal she will not continue her services…It’s a shame as she is an owner of a business that takes care of animals.
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March 2021 by Sarah Ali
was not greeted when walked in. my dog barked once but she does not bite. she refused to do the service because she was too big and needed a muzzle. we were fine with it even though we know how our dog is and does not bite. she then states that we should have trained her since she was young to go to the groomer. over the phone she said she would charge me between 35-45 for my 60 pound dog when i get there and check the prices it is starting at 55
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December 2020 by Julian Gallego
Reporting this woman to the better business bureau. She was extremely disrespectful and didn't want to answer any of my questions. She threatened me with my dog. She told me just a wash was $25 then when I got to the salon she told me he was $40 just for a small dog. I previously took my dog to groomers in Brickell and no one has ever complained about his behavior. She said he needs to be neutered and trained better. I would suggest no one come to this salon because your dog will have a horrible experience.
