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January 2024 by Jyoshin S.
Customers please double check your purchases. First time this has happened to me. It's imperative a client receives what they asked for. If you are out of stock, just say that! I rather understand through honesty and high demand than a shady move of hoping I don't know the difference between species.
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August 2023 by Nick Pulice
Amazing customer service yesterday at the this pet store. Only one guy working the store and with 8-10 customers all walking around, checking out, buying reptiles for their 9 year old daughter he’s still able to continue educating people in the store about different species of snakes, scorpions, geckos, and lizards, and make the kids laugh all at the same type. This dude was the best. This reptile emporium of a store was an epic experience to visit as well. XYZ reptiles you’ve got my business.
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July 2023 by David Marcum
Just received my baby pastel yellow belly ball python. The little girl arrived at my door in great shape and she is beautiful. She’s very calm and alert. We have fallen in love with her. XYZ Reptiles far surpasses any other shop I have dealt with. I know I’ll be doing more business with you guys.
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July 2023 by Lisa Comer
This was my first time buying a snake online. I was nervous about not being able to see the snake prior to purchasing & about it being shipped to me. Well, it was seamless! The snakes are beautiful & in great health!Also, XYZReptiles, promptly, answered all of my questions.
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June 2023 by Trevor Rodriguez
I will say the crew that was there a few years ago that was legit 5 STARS. That crew is way better than the crew they have now but they're not that bad just not as attentive & knowledgeable. Also the price on reptile food & equipment is insanely over priced now. Just my FYI. Also I will say the crew before kept the facility in way better condition than they do now as well. You can't penny pinch with solid staff. It makes or breaks a small business everytime. I will say they're still solid on call in pick ups.
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June 2023 by Stephen Jung
Ordered a ball python for my daughter. This is our first snake, but not our first animal or reptile. We have had it for about 2 months. The snake has been very skittish and strikes at her all the time. It does seem to have some eating issues, but we are working through it. I did call and asked to return or replace the snake. We looked at so many snakes locally and all of them were easy to handle and not aggressive. I know we saved some money, but my recommendation would be to buy local. We are now looking to sell her and buy a less aggressive snake.
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June 2023 by Embra Morgan
I've been buying my ball pythons from this place for over 10 years, a total of about 9 snakes. I've had all kinds of snakes most of my life. The earlier ball pythons I got years ago from XYZ are doing great, never had any issues. The last 4 (over the last 2 years) have had issues. The initial quality of the animal upon arrival is good, but they've all had some sort of problem when it comes to eating. 3/4 of these recent ones have died.It could be something I'm doing wrong, but when all the other snakes I have are healthy and I'm only having problems with the ones from XYZ, I can't help but wonder. I've contacted them about issues I'm having with a recent purchase and have not received feedback. Bummed and probably won't be ordering more.
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May 2023 by Ashley Davis
Omg!!! This was a five star experience for sure. I've never ordered a pet online so I was nervous. My 14 year old daughter has been saving her odd jobs money for over a year, doing her research on hognose snakes, and bit by bit buying it's supplies. Our new snake is named bacon and he's healthy and active. Shipping was super fast (within 24 hours) and came with a card stating what he eats and when to feed him ect. Were so excited and so in love with this little guy. We will definitely be buying from here again
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May 2023 by Brianna Bridger
Would not recommend buying from this place. I’ve bought two snakes from them and my first one is so sweet and healthy and i’ve had her for 3 years but I bought a second for my daughter and it’s passed away less than two months of having it. It wasn’t due to my husbandry and the snake has eaten and digested and passed the food properly so i’m pretty I was given an unhealthy snake but they won’t give you any sort of refund. They did offer a discount on another snake but my daughters not handling the loss well and is scared of losing another snake. So now I have a daughter who’s absolutely heartbroken and now I lost both a snake and over a 150 dollars. Even pet smart owns up when they give away unhealthy animals. But I guess good news is you might get a healthy snake because like I did say previously my first snake a bumblebee ball python has been great and have had no health issues what so ever. So if you like having a heartbroken child and enjoy gambling with your money, shop here! Could win, could lose.
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March 2023 by Try H.
The place is a beauty to look at, their prices on reptile food are really good, and the customer service is outstanding. The reptiles are in the best condition they can be. The employees are really patient with questions. I really recommend this place if your buying a reptile because they got solid prices.
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January 2023 by Kimberly Monroe
My son loves his snake.Good service and price on pet snake delivery time was so fast and great time
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October 2022 by Molly
Got a pastel ball python from here. We named her Azalea! She was very sweet and tame, healthy, and adjusted well. Definitely one of the best places to order snakes or any exotic pet!
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October 2022 by Jason P.
I got scammed by BSRauctions.com, I am a reptile breeder with many years in the hobby and have spent thousands of dollars through this sight but for this issue I had spent over $500 for a Male VPI Albino BEL ball python and after breeding him to multiply females, visual and Hets it was proven he was not a VPI Axanthic or even Het VPI. So I contacted the owner and after one reply saying "he would figure out a resolution" he stopped returning all my texts and calls. He knowingly mis represented this snake to double its value which is blatant fraud. Beside the cost of the snake I am out over $10,000 from what the babies that I hatched would've been worth if they would've been VPI Axanthic. Other breeders warned me not to use this sight and I sadly didn't listen.
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September 2022 by Radical Reptiles
Ordered 6 adult female ball pythons from here and they were very fast to respond and made the whole process very simply and easy!!!! Will definitely be a return customer !!!!
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July 2022 by jovanny fontanez
Super nice people loved the customer service! Will be buying from them again recommend them to everybody! I bought a blue eye Lucy looks beautiful and healthy! Thanks XYZ reptiles!
