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January 2024 by Gavin
Came in to return a serpentine belt my elderly dad bought for my car, although I've told him I don't own the car anymore. I was assisted by a short chubby Hispanic gray shirt manager, Robert might have been his name as another store told me. Not sure if it was a shift manager or store manager I didn't look at the name tag. I explained him the situation on how my dad bought the belt and I didn't have the receipt. He he couldn't help me and that I needed the receipt and the card I used. I told him again I didn't buy it and I would take store credit because I had other things ti purchase as well. He kept saying the same thing. He even said, hey it's it my rules. Seems like it is because I've returned things to autozone, like many others, without a receipt and they would look up the phone number if it had warranty or ask me for my ID for store credit. He didn't do any of that. I had to go to another store and they assisted me very well. Looks like customer satisfaction is not a priority for this store. As other reviewers mentioned poor customer service. Will not return here again. District manager will hear about this.
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January 2024 by Dave Williams
Its Autozone..usually well stocked..always clean..generally pretty knowlegable..
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January 2024 by Kelly Morgan
Joe did a good job for me!
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December 2023 by Shannon Dosher
Friendly, helpful, and knowledgeable.
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December 2023 by Donnie Flannery
Robert took care of my dead battery, even replacing it for me right in front of his sture
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November 2023 by JJ 941
Will never return here after they installed my car battery backwards.. refused to pay for a rental, left me with no car on Easter. Yes they refunded the amount I had to spend at the dealer to fix, but it was just crazy how they couldn’t pay for a rental or at least refund me for the cost of the battery.
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November 2023 by ZEUS Progods
Thank you Jake for being extremely patient with me while I was upset for my own mistake I made. Mistaking that I got the wrong part and I didn't. Anyways thanks for keeping your cool and my apologies
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October 2023 by Ricco Palmer
Employee told me I could make a return at any autozone, so I came in and manager told me I can’t. he had a sassy feminine attitude, getting rude with customers while he could be training employees is low quality.
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August 2023 by angel windley
5 stars for Joel at the Palmetto AutoZone on 10th-Great customer service from phone call to battery install. What an asset to the store and company.
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August 2023 by Billy Davis
They're getting about expensive these days with everything. It's crazy. Other than that pretty good
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July 2023 by David Garcia
I love it I always find what I need and if it's not in the store they send it from other branches
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May 2023 by Victor Martinez
Stephen, the store manager was very helpful. I was thinking I was going to have to do a whole exchange but Stephen made everything work out perfectly. With the weather changing I had to update my wipers, what would have taken me a long time, Stephen did it under 3 minutes! Very helpful and nice. Thanks Stephen!
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May 2023 by Will Diaz
Mike is a very professional and nice manager!
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May 2023 by Marisol Chang
We were leaving another store in the AutoZone Plaza when our battery died. Thankfully we were near AutoZone!! Stephen gave us great customer service and came out and changed the battery for us!! We could not be more grateful! Strongly recommend!!
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May 2023 by Christopher Cunningham
Kudos to Mike S. @ AutoZone/Palmetto for superior Customer Service!He helped me find the correct adaptor for my Bosch wiper blades and then changed both sets out for me in the parking lot. Friendly and knowledgeable.Above and Beyond!!!
