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April 2024 by Kimberly Williams
my Company uses all Bank of America for our 36 propereties. this is the worst customer service branch i've ever seen. it takes almost an hour just to process deposits. no matter what you're there for they have to call "Elvis" to help which always takes up to 20 minutes. they DO NOT CARE about the customer or their time! Why have a line for Commercial customers? i will drive 20 minutes to another branch to avoid this one. their terrible.
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April 2024 by Mike Abdishi
Although they list a drive through on the website and search engines, these were shut done years ago. The girls working do a great job, but even with MULTIPLE counter spaces, there is typical only one or maybe 2 employees working. There is ALWAYS an unacceptable wait.
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August 2023 by Randy Manzenberger
Be careful banking here. I’ve been with BofA for over 20 years. Today all I needed was change and they wanted to go through my account and see how much money was in my account and to look at my profile. I called the customer service and they told me I should have never been asked to insert my debit card. That showing them my card and a state ID would have been fine. Also talked to a supervisor just to make sure that info was correct and he said yes and that it don’t make sense that they would have me insert my debit card. Be care. That’s sketchy to me. They shouldn’t need to know the amount of money I have in my account to do give me some change.
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May 2023 by Ash S
Shelly was great! She went above and beyond to help us access funds needed the same day. Thank you!
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April 2023 by John Balzer
THIS BANK IS GARBAGE!!! Called this guy and asked about an appointment. I was told I couldn't get an appointment, but I could walk in, arrange 5 people to meet there walk in to sign in then see same guy. He then said he couldn't help me and then he said, "I said you can walk in, you just can't walk in today". 2 employees standing there, just need 1 persons last name changed on a few accounts. Apparently, this is done in stone and this big bank just doesn't care. This is the last straw in a long string of this bank overall being worthless. Trust me, go to another bank! Suncoast helps me every time. One star is minimum, I would totally give it zero if i could.
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October 2022 by Bryan Rusek
Typically long waits even with low volume because there's usually one teller. Doesn't seem to matter what time of day it is, you're going to have a 10-15min wait.
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September 2022 by Karina Karina
1 cashier working on Saturday. 10 people line, very slow moving . Spent 20 min just to withdraw $$. The cashier is taking his sweet time by chatting to customers and coworkers.
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September 2022 by China Delva
Deanna Bhooshan was exceptional ? she was very helpful and very nice, thank you for helping today you're the best I mean she really know how to make you feel welcome ? so thank you for the help.
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March 2022 by Tommy .Evans
This has got to be THE worse bank ever !!
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February 2022 by Bradford Johnson
Man bank of America is the worst bank iv ever used. I used to have 2 accounts with them till I moved and when I closed my account they never actually closed it and it started racking up charges and they only notified me 3 years later with some outrageous sum. So I left them behind well now 8 years later I decided to give them a chance with a business account and low and behold I stuck my card Into the ATM for the first time to activate it and the machine took the card and then said out of service.... so now my card is stuck in the ATM and I can't use my business account... iv been on the phone for over 2 hours just trying get someone to take some accountability but every one I have got in contact with (5 separate people) and every one of them just said that's not something I can take care of and they transfer me. After 30 min of phone selection options and another clueless person I'm at my wits end I will never use bank of America again
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December 2021 by Bryan R
Typically long waits even with low volume because there's usually one teller. Doesn't seem to matter what time of day it is, you're going to have a 10-15min wait.
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November 2020 by Jim Bennett
Palmetto FL, Bank of America; from personal experience a good Bank to handle your needs. Cashers are friendly, kind, and will do their best to answer your needs, and help you achieve your requests. I have banked with for more than 25 years, but this particular Bank including the Mgr, and Asst Mgr will listen to your needs; will give you options, with solutions. It's my Bank, and have set up a program to refund some of my spending dollars! Ask about the Refund program, based on credit card usage. You can choose your accounts to have your dollars given back to you in your primary account. You will like the Personal customer service.
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September 2020 by Alicia Smith
I've been to this branch twice and both times was not able to complete my business due to their systems being down or having issues. The staff is apologetic and friendly, however, BoA is becoming increasingly unreliable and inconvenient. I'm not sure if its just this branch, or BoA in general, but I am considering moving my business.
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December 2019 by Lynn Antonio
Horrible service and I never take the time to write a negative review.This people working here are BAD! Just Horrible service and very bias!Shut the damn bank down if you can’t have enough people to ASSIST CLIENTS!I will Find my way to your supervisors and corporate.Very unacceptable!!!
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December 2019 by Briana G
Staff is always friendly and ready to help. Never had a problem getting what I need done here. Maria is the best :)
