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March 2024 by Larry Jean
After installing my gas tank , which took almost a year, I discovered a leak in the gas line when I came back from Christmas vacation. The gas tank must have been leaking for some time because 120 gallons was gone and I had used it only a few times to top off my hot tub( which I preheat with my solar panels). They fixed the leak which they created by not cleaning the line properly when they installed it. They ignored my request for reimbursement for the lost gas. If Ferrel Gas is as the only propane supplier in Florida Ivwould switch to an electric heater.
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March 2024 by Faust DeLazzer
Our technician was outstanding made sure that everything was done perfectly. He came back to make sure.
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October 2023 by Tony Tamame
It all worked perfectly. Our first time using Ferrell and it was a breeze. Not even had contact with the driver. Estimated how much we would be billed and it was about the amount we paid to fill our tank. Will use them again next time we need a refill
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February 2023 by Linda Billings
Ferrell Gas is the worst company I have ever had the displeasure of dealing with. The following is a transcript of a letter I mailed to the company in June of 2021 and again in January of 2022.I have also sent copies of this letter with the billing statements on several different occasions.Ferrell GasPO Box 88086Chicago IL 60680ATTN Billing Dept. In reference to Acct. Number xxxxxxxxUnless you can provide a detailed report of how these charges were accrued, I will not be paying this bill for the following reasons.The tank was buried in the ground when I purchased the property in August of 2018. The previous owner had left behind information for Ferrell Gas so when the weather cooled off I called the local office to get the tank filled. The first person who arrived said there was a leak and scheduled a service call. After the repair was completed, a second “service” person arrived and told me the tank was “rotten” and had to be replaced. The quote I received for replacement was absurd so I replaced the gas heater with solar heat which I am very pleased with.I have no use for the gas tank or the services of your company. Please delete the above referenced account from your records. The continued attempt to collect unjustified charges is bordering on harassment. If this harassment continues I will report your business to the Florida State Consumer Affairs Department.If you would like to reclaim your “rotten” tank you may do so but only with written permission from me and with the provisions that the work be done without any charges or liability to me AND my lawn is restored to its current pristine condition when the work is completed.THE ONLY response I have ever received in an endless steam of billing statements that arrive around the first of every month.
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February 2023 by MI PIZZA PIU
Worst company ever that I deal with!!!! I request a weekly gas refill for our business and they even didn’t show up for second time.After run business credit, asking for some documentation at the end they aren’t even explained the process to set up a business account with them.I don’t recommend them at all.
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December 2022 by Ryan
Not sure about the propane service, but their drivers are a complete menace to the roads. Swerving through traffic and forcing a lot of road backups with their crazy maneuvers. That's enough to know I don't want a rage driver filling my tank.
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November 2022 by Dbhunter FL
Days after the hurricane I called Ferrellgas for a refill knowing I would be low in a few days. The company is amazing, came out sooner than their estimate and realized we were in an area without power and wanted to get to us as soon as possible. The driver was amazing, and everyone at Ferrellgas deserves a big THANK YOU!
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October 2022 by James Taylor
Thanks for getting me my propane after the storm. An expensive generator doesn't do you much good if it doesn't have fuel. My only issue is that their policy says you can't order until you're down to 40%. So I can't even top off my tanks for the next storm. I tried to order before the storm knowing that I would be getting low by mid-week but couldn't place an order because I wasn't down to 40 %. If they hadn't got it to me earlier then they thought I would have run out. But they came through and I appreciate that.
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October 2022 by Ronald Conner
I WAS SATISFIED WITH THE SERVICE I GOT. THEY REPONED RIGHT AWAY. THE PEOPLE WERE VERY NICE. THAMK YOU SO MUCH FOR THE QUICK RESPONCE DURING THE IAN.
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October 2022 by Dbhunter Oh
Days after the hurricane I called Ferrellgas for a refill knowing I would be low in a few days. The company is amazing, came out sooner than their estimate and realized we were in an area without power and wanted to get to us as soon as possible. The driver was amazing, and everyone at Ferrellgas deserves a big THANK YOU!
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October 2022 by Sira Pineiro
Best ever, worked tirelessly after Hurricane Ian. I like to also commend the delivery drivers also. Came sooner than expected and we never lost power. Whole house generator customer.
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October 2022 by Marie Gibson
Delighted with Ferrallgas once we got on the same page. Company kept showing me at 80%. My tank was in the red on 40?? It took a direct PHONE call to correct the problem and James filled my tank the day it was empty. Thank God
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October 2022 by Deb Gerard
If I could give this company minus zero stars, I would. Worst company I've ever dealt with. They are extremely difficult to get on the phone. The service manager Brittney will tell you anything she thinks you want to hear and then blame YOU when her team FAILS to do what they were supposed to do. We are brand new customers and so far, dealing with this company has been one nightmare after another. Thankfully, they don't own our tank and we'll get it refilled from a company that will actually show up.
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October 2022 by John doenan
What a bunch of wackos they want to put on commercials how they want to make propane easer they are a bunch of liars because I only have two appliance now an expect to add more they won’t service me until I get more appliances. Don’t use them!!
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October 2022 by Robert Kundrat
Great service got tank filled after storm so we would not lose power.
