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November 2023 by Holly Jones
Tracy is an outstanding representative for your company. She is competent and efficient. She is also very amicable and great to work with. She was very helpful in getting a problem with my payment resolved in short order. Tracy would be an asset to any organization, and is deserving of special reward/recognition by your company.
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November 2023 by Mark Wilson
Palmetto FL Hideaway Storage, I recommend Palmetto Hideaway 5-star, 200%. Tracy (and all the staff there), really do make the difference! As a contractor in the power and oil industries that travels U.S. wide as well as offshore for work, my schedule is chaotic at best, hard to get ahold of and all that, I have always appreciated the security and well maintained facilities here for my belongings, but I appreciate the most is the customer service I ALWAYS receive from Tracy and her staff. They keep me alerted as I need, and go above and beyond. Talking with any of them is more like talking with a family member not a cold business that doesn’t care. Thank you Tracy (and crew), you are simply the best.
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October 2023 by Stacey Custer
Tracy is has always been very understanding and accommodating to the best of her ability. Today she made the transition of changing units seamless. She also checked on us during the transition. Thank you Tracy.
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October 2023 by Tony Kimbler
Staff is always helpful friendly and informative. And I love the information that you have about Christ posted on the wall. Takes a bold person to stand up and tell people about Jesus. And your staff reflects exactly what kind of company you are so congratulations and keep up to good work
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September 2023 by Jennifer Wilson
We used this storage space to house some kitchen cabinets. We are now ready to start renovations on our home. This reason alone is why we are vacating. The staff has always been extremely courteous and helpful.
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September 2023 by Keyunna Ross
tracey was awesome great customer service and very nice. office was clean and smelling really good. dave was awesome as well!
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August 2023 by karen rocha
Process was really easy, didn’t take more than 20 minutes to get everything done. Tracy has really good costumer service. Really recommend.
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August 2023 by Nova Fletcher
The newest manager, Tracy, is incompetent, unaccomodating, and rude. I received awful service from her. My unit was not unlocked after I paid and had my key the day before. When I came with the movers, we waited over an hour for her to arrive to unlock my unit. She was unapologetic aloof. I have used this same location in the past and had no issues. I will never choose Hide-A-way storage ever again.
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August 2023 by Jackle Turtle
Service with a smile! Tracy signed me up for a unit quick and politely. The place is clean and quiet. Everyone I met there was very welcoming.
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June 2023 by rrannala
We have used Hide-away for at least 10 years. The staff, expecially Traci, have always been extremely helpful and accommodating. We recently switched to a different unit at the facility and Tracy made the transaction and move extremely easy.The facility is always clean and well maintained.We highly recommend Hide-Away!
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June 2023 by Kathleen Seger
Tracy was AMAZING!!!!! Very friendly and accommodating. It felt like I have known her for years even though I just met her yesterday. She took me around the property to show me the units available. Would def recommend your facility to my family and friends.
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June 2023 by Liz A.
This is an excellent storage facility. They keep it very clean and organized. But I have to say the best thing about this place is the staff. The manager Jax and his team are extremely warm and caring people, which is so refreshing. They all live up to the values that are posted on the wall! Thank you Jax and team for going above and beyond to help us find a unit that worked for our needs.
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April 2023 by Katy Snell
So courteous and kind! We worked with Jax and he was a delight. The whole process to sign up is simple and we bought a lock right from the office.
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March 2023 by lin b
I've had a storage unit at the hideaway Storage for many years. Tracy is the very best manager ever and I've seen a few. She's very professional courteous friendly helpful she is awesome I can't say enough about her. I'm really happy to have my items and the storage unit there and to know that she takes very good care of me and if I need something or have questions she's always there to be very helpful. One would never go wrong by going to see her and entrust in your treasures at the hideaway Storage.
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February 2023 by Kathryn Terrell
I was looking and calling several places for a CC unit. I found Hide Away Storage in Palmetto, read the reviews and let me say, they did not disappoint. Ms Tracy was amazing. Friendly, helpful and just plain awesome. I feel very comfortable knowing we chose this place. Definitely recommend.
