-
November 2023 by Jon Pawley
Definitely want to avoid. Had a windshield replaced a few months away. The windshield developed a stress fracture from the edge of the windshield. The windshield wasn’t installed properly causing the issue. When they replaced the windshield it was raining and there tech was struggling to install the new windshield properly. When I called to use the lifetime warranty. I was informed by the tech that the windshield was chipped. Even though the windshield showed no impact whatsoever from any impact or that it was chipped. The manager was rude and flat out unprofessional. Realize with them there no warranty and they don’t stand by there work. I had another company inspect the windshield and agreed it was caused by stress.
-
November 2023 by Wayne P.
Worst place I ever dealt with , waited several days to have my windshield repaired on a Motorhome. She showed up looked at it said my ladder is not high enough, I said I have a ladder . Well I am not comfortable climbing a ladder .She called her manager said I had to bring to shop .Called C&S Glass at 9:00 am came at 10:30 . Took 10 minutes and he was gone .I will never use satellite again .
-
November 2023 by I again say Thank you kindly
Just to say this was the only location that could service me in my time of need. Safelite IS NOT my go to for windshield replacement because of previous experiences, but my insurance said, to trust the process on short notice. Boy this location was fast and fantastic. I was in and out in under 2.5 hours. Dave and his team were fast, friendly, and very attentive to my car's needs! Thanks guys for all you did, even with a packed house at 7 am. I will travel 300 miles to get any window service with you all. Highly RECOMMEND this location ONLY. PALMETTO FLORIDA!!!!
-
November 2023 by Alejandro G.
Your phone service is the worse I have ever encountered. How about putting a human behind the line and not that stupid computer that can't solve a single problem.
-
October 2023 by Pat Snyder
The techs were polite, informative, efficient. The waiting area was spacious, spotlessly clean (throughout the whole office and work bay). My car was repaired and returned to me in far less time than I had anticipated, with everything working correctly. I would goback to Safelite without hesitation.
-
October 2023 by Shaun Whetstone
The worst customer service, use another shop. They will take the trim pieces off to replace the windshield and not attach them back properly, calling them “not our problem” and “purely cosmetic”, that was straight from the manager when I called about it. I don’t want to see that sloppy work on my vehicle, just a heads up, there are other options if you care about yours.
-
October 2023 by Trevor Hatch
I've had my windshield replaced and have a warranty issue. It is proving absolutely impossible to get a hold of an actual person to schedule an appointment to get it fixed. The phone number goes to a horrible automated system and the website is no better. I doubt this is an issue exclusive to this location, seems like a corporate issue.
-
October 2023 by Benjamin Williams Jr
Fantastic staff. Great customer service. I had a small chip in my windshield and insurance had everything set up. Highly recommended facility.
-
September 2023 by Allan Nguyen
Shane did an outstanding job. From start to finish. Professional, efficient, and personable. Replaced my windshield and even wiped down the front seats and vacuumed. Waiting area was nice and clean.
-
September 2023 by Richard Edmondson
Two vehicles done at once, two different techs. First fast and saved my Sun Pass, in tack and works. Second, no attempt to save my Sun Pass, left with old windshield. That tech needed first tech help him finish.
-
August 2023 by Martin Heid
I just had their mobile repair fix a chip in my windshield and it looks terrible and it's right in the drivers view point. Last time I had the chip repaired in the shop and it was perfect. I'll never use the mobile repair again.
-
July 2023 by Manish Saini
STAY AWAY! This is what I discovered after getting my windshield replaced (view pics). Safelite did not even inform me of the damage they did to BOTH my visors at pick up. Were they hoping I wouldn’t notice? Unbelievable!
-
June 2023 by Glenn V.
Just outside of Boston an asteroid hit the sun guard honeycomb pattern my rearview mirror sets upon and what a sound it made -- a THWACK! Fisheye left, I went about my way with a mind to get it fixed, after all, Safelite fixed me up in South Carolina really well and pretty when a ladder or box spring hit the Mustang. "The inside of South Carolina cars must be really clean with so much junk on the roads". - Steve Spurrier Shortly thereafter a little crack appears at the top and wants to connect to the eye and I'm driving to Florida so it's on my mind.It's now time to address the windshield - appointment made van rolls in with no delays - workers are ready. Not everything is textbook, you have to make adaptations in life and in work. I can see two of them pulling plastic and other clear materials from around the windshield - I'm guessing the windshield had an issue prior, perhaps not so I made another cup of coffee in the KEURIG and sipped my water and chatted a bit with the staff. Brian was about the nicest fellow I've met in a while - a calm kind soul and a big part of the greatness of the Safelite customer service team.At the house mark, I wasn't phased, I understand it's a big vehicle and as stated above, sometimes things aren't always turn key easy - and it's late June in Florida - so factor that in as well - extreme heat is tiring but in fine fashion the job was preformed to my complete satisfaction.
-
June 2023 by Kara McGowan
Very friendly & quick service!! I scheduled online, which said it’d take about 3 hours, & they finished my car in under 2. They were super nice & even dropped my Subaru off since I work right down the street.
-
June 2023 by Anthony Valle
Needed to replace windshield on my wife's 2023 Kia Sportage. Great work and customer service. Service was completed faster that expected. No issues at all. I would definitely recommend checking them out first!