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October 2023 by Lara Herter
The owner was fantastic! Not too pushy & truly is a locally owned business. He and an assistant helped deliver the mattress and were very professional and prompt.I would definitely recommend shopping local with this business rather than the chain next door. Wonderful service and even sent a thank you card after the delivery. Small town, local, and genuine service. Five stars all around!
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October 2023 by RYAN PICKERING
I enjoyed the old style customer service they showed me. With the big corporate stores you usually get a jerk that doesn’t have any care for you or for doing their job with pride.Not the case at America’s Mattress. The phone rang while the salesman named Caige (at the 23rd street store, Panama City) was helping me. I told him I didn’t mind if he answered it if he needed to. He responded with “I never answer the phone when I’m with a customer”I love it. Felt like a friend or even family while in the store. I fully recommend this buying from them.Do your part to fix the corporate ‘love of money’ problem with our world; Buy Local!
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October 2023 by Nicole Maulden
We went to browse mattresses and had a wonderful experience, so much so that we went ahead and bought one that day. I can’t say enough about the customer service and would recommend them to anyone. Caige, the manager, was phenomenal to work with.
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September 2023 by Alli Cherry
Amazing experience and Caige made it so simple! He really knows his stuff with a sunny disposition to add to it. Great selection in store and fair prices. Highly recommend America’s Mattress!!
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September 2023 by Tracey Wanner
Can’t say enough good stuff about this company. I really appreciate that one person saw me through from purchase to delivery. I worked with Caige and he was super knowledgeable about every product, patiently answered all my questions, no sales pressure, kept me updated, returned my calls quickly. I wanted to support a locally owned/operated business and I’m so glad I chose this place instead of a big box company. The owner even reached out to me when Hurricane Idalia caused a delay in getting my mattress AND came along with Caige on the delivery. Top notch service.
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August 2023 by Capt Dan Van Treese
Absolutely the best customer service my wife and I have found. Greeted by Mark and he spent a lot of time going over the best mattress for our needs. Since our old mattress was being picked up for return and the new mattress wouldn’t be in for a few days, Mark personally delivered a loaner mattress. He went above and beyond to help us and we are truly grateful. We bought the Beauty Rest Black and it has been the best mattress we’ve ever owned. Thank you Mark, customer for life and all referrals will come your way!
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August 2023 by nicole piland
Mark and his staff were super helpful and patient with me. I had no idea what I "liked" in a mattress. Mark helped me narrow down a few options and made sure I felt comfortable testing them out over and over to ensure I chose what was best for me. This process was very easy and I was able to purchase the perfect option for me. I will definitely be recommending them to my family and friends! Thank you :)
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June 2023 by Scott Jenkins
All I can say is WOW. I don’t think we have ever experienced such awesome service. We had to wait for an inheritance check to come in, in order to pay for our new bed. They still ordered what what we wanted, and was EXTREMELY patient while we waited for our funds. When the money finally came in, I called Mark to let him know, and apologized for it taking so long. His response was “no need to apologize, we’re just glad to take care of you”. Our bed is being delivered tomorrow. I will never go anywhere else for a bed or bed accessories. From the time we walked in they made us feel comfortable and there was no one pressuring us to buy anything. They are the true definition of awesome customer service, and it’s genuine, not fake just to get a sell. I would give them 10 stars if I could.
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June 2023 by DeAnna Lockamy
If your looking for a great mattress at the best price, then go check out America's Mattress on 23rd Street. Mark and his staff are friendly and extremely knowledgeable. They will help you find the perfect mattress to get you that 8 hours a night.
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June 2023 by Kanesha H
Absolutely wonderful experience. Mark went above and beyond from start to finish!. I had called around and done my due diligence on different places around town. When i called America's Mattress, he was very courteous and patient. He made sure he found a mattress that would work for me. I would recommend this place ten times over. Thank you again . Best mattress shop in Panama City.
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May 2023 by CrazyCaucazion
Mark the owner is a great guy to deal with!We were very indecisive about what we were looking and he was very knowledgeable patient with us while we were deciding, not to mention they have the best prices in Panama City. I highly recommend this America’s Mattress store!
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May 2023 by Vicki Bertrand
My husband and I were in desperate need of a new mattress and Mark and his staff went above and beyond to help us with our decision on choosing a mattress based on our personal needs. Their knowledge of each product made us feel so confident in our choice. Not only was our experience very positive the delivery was a couple days later and right on time. We are in love with our purchase. I would highly recommend shopping here for sure . The customer service is also five star.
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May 2023 by Dalton Bertrand
The absolute best place in Panama City Fl to get a mattress! Super helpful and not pushy at all! HIGHLY RECOMMEND!
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May 2023 by Andi Banks
Buying from local owners is so much better!Soooo accommodating, personable, no forced sales, competitive pricing with quality in service and product.They spend time with us to find a suitable mattress for His and my preferences. Great job!Highly recommended
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April 2023 by Terry Howell
It was Friday afternoon and we had already been to three places and were definitely experiencing mattress shopping fatigue. Lindsay was very warm and welcoming and we loved the small local biz element. When we picked out what we wanted, her hubby Mark was called and we had the mattress to sleep on that night. So friendly and efficient. We highly recommend!
