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October 2023 by Willis T.
Bought 4 bar stoles but they only had 3 in the store. Went back to get the fourth stole once they got it in. But they said they gave it to someone else..... They ended up finding the next day.
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September 2023 by Sea Breeze
Very poor service, sales people had to be requested several times. They would answer a question, leave and go back to their cell phone. Did not offer to assist on moving other furniture so we could look at and sit in what we wanted. I have purchased here before and have always had a 5 star experience. I noticed that others in the store did not receive assistance either. I hope in the future they can turn this around because I have always enjoyed shopping here and have purchased several items. The store was not busy. The 2 sales reps on the floor were constantly on their cell phone.
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April 2023 by CoachJim L.
My wife and I purchased many items from Factory Direct for our new house. The Manager, James, was nice enough to order a replacement for a Bird lamp for us. The original lamp developed two cracks near the base of the lamp. Thanks again for your correcting this problem.
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April 2023 by Tonya Geraci
I have a rental and in 2019, I bought a new sleeper sofa and a chair. That spring/ early summer I get a call from the guest that my new cushions are popping at the seams. They came took the cushions took so much out that they look awful. Now 2023, I'm replacing the mattress and the sofa just looks awful and have used company they suggest to clean it. I'm just trying to get one more season out of this couch, I would just think four season of use, and remember 2020 we were on lock down a few months into the season. There should be a better warranty and stand by your products. I will not recommend this place, don't waste your money!Tonya G
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December 2022 by Bruce N.
Kaitlyn, and her delivery guys E&K did one fantastic job! Same day delivery! E called me to tell me there was a water leak in my condo and stayed until help arrived!Service above board and beyond. Factory Direct is is terrific
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November 2022 by Carl Langford
I'd give 6 stars if I could. This is my one stop shop for my condo furniture needs. Customer service goes way beyond expectations. Other businesses should model themselves after this one,
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October 2022 by vanessa epperson
Bought 2 couches for vacation rental 2 months apart. One is wonderful the others sleeper frame is rusting and rust is all over cushions. Went to store and spoke to manager who gave me a paper on cleaning and his response to me when I offered pictures was "I will look at the but what do you expect me to do about it" Will never buy from them again.
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April 2022 by Todd B.
Excellent selection of furniture. Staff was very attentive and suggested other potential pieces. I will definitely return for a future purchases
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March 2022 by Dan Norem
I have bought several pieces of furniture from Factory Direct Furniture over the past 10 years. Most of their furniture is made well for the rental community. They have awesome customer service and in most cases stock the furniture you need and will have it delivered in a timely manner. I have had only one issue over the years and they were quick to get it resolved to my satisfaction. Highly recommend!
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March 2022 by Stephanie Tritt Crosby
They have my business from now on. I purchased the mechanism for my existing sofa sleeper a year ago and the new one was having issues folding in properly. So I called and ordered a new one. They said they will first check it before they charge me for new. Sure enough it was under warranty. They REPLACED under warranty. I really thought no one really does that anymore. GREAT service. PUNCTUAL. AMAZING
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February 2022 by Terri Callahan
We've purchased numerous pieces of furniture at Factory Direct and always got a unique piece for a reasonable price with quick delivery. The icing on the cake is the friendly people and great service! Highly recommend!
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December 2021 by Derek Greene
Great prices, great service. A perfect place to furnish our condo!
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December 2021 by Daryl C.
Absolutely awesome experience today! Very informative, great customer service, quick delivery time.. quality furniture at great prices.
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December 2021 by Denny Campbell
We have continued to use Factory Direct many times over the last few years. Best in the area for commercial grade furniture.
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November 2021 by Sami Brou
Great selection, Great Customer Service! We live out of state and they took care of replacing our old furniture at our condo effortlessly!! Quality furniture, real wood, makes all the difference!! Thank you furniture direct!!
