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March 2024 by E Mon
A waste of $160… Me and my wife arrived an hour early to get the paperwork done but didn’t get called back to the room until 5-10 minutes after the scheduled time. We payed $160 for a 60 minute massage but they did not even start until about 15 minutes after the scheduled time. Along with this, when we arrived we signed in an iPad they handed us where we pick the spots on our body we don’t want touched. It’s literally a “consent form.” I only selected to not have my gut, glutes and feet touched at all. Yet, they completely ignored this throughout the massage and massaged my feet not once, not twice, but three times. She even did like karate chops on my glutes a couple of times. I’m no genius, but I’d assume when I say “I don’t consent to these parts of my body being touched” then they shouldn’t be touched. Started late and they even finished the massage 5 minutes before the scheduled end. We payed for 60 minutes and were only massaged for roughly 40. When checking out and telling the lady up front that we were very dissatisfied she had the audacity after taking our $160 to ask what we’d like to tip. We will NOT be coming back, and I wouldn’t suggest it to anyone either.
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March 2024 by Adrienne Brown
Want to start of with the good. Massage therapist was very good. Medium pressure spot on. The not so good was starting late and ending early. My husband was taken back quite a bit earlier than myself and was still in the room quite a bit after. I had time to get dressed go to the restroom and sit in lobby for a few before he came out. The night that I set the appointment was told my massage would be 135 since I wasn't a member but today was told it was actually 195. We found a way to transfer his credit.to me so that it shaved 100 off but that was not their suggestion it was something I had hear from another member. Manager was sitting there when I mentioned the time and didn't seem to care.
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March 2024 by Barbara Camerer
I am a caregiver, I took my client to pcb Florida as a paid job, I found a need for a massage, so I tried massage envy. Nice, good, first massage was only a 2 on 1 to 10. When I went to pay, front desk talked me into a "package at a discount, 300.00 for 3 60 min or 2 90 minutes, ok but I would like a different Mt, set me up, great job, requested her for my final 90 minutes. Had it set for Monday, my client got serious ill on Sat.hospitalized,had to get him back to ILLINOIS asap, so I needed to cancel my appointment, called explained the situation to Jordan (mgr) he said unfortunately nothing he could do about it, sorry, but it would never expire, I could come there next year, but no refund! No refund because it was at a discounted price! Wth! Drive 760 miles to avoid losing 150.00, or come next year! Terrible, terrible, terrible business practice. I could provide proof to back my situation, no sympathy, none, all he could do was say unfortunately this, and unfortunately that! I will never recommend massage envy to anyone, although I can't say anything bad about the Mt who done my second massage! I was so looking forward to my last one with her! Just their ridiculous policies about refunds! Wow!! Learned a lesson!
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March 2024 by Kyle Johnson
$130 for a 50 min massage? Bhahahahahahahahaha Don't forget to tip, Bhahahahahaha
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March 2024 by Unknown Professional
I've been getting massages for roughly 10 years. This was unfortunately the most undelightful one I've had. The lobby was super hot, approaching sweating temperatures. I asked 2x for increased pressure but didn't get it. The massage lasted roughly 40 minutes not 50-60 minutes. The restroom was out of toilet paper. There were no options offerred for types of oils/lotions.
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January 2024 by Brittani
Highly recommend this location! Received the best deep tissue massage from Sherri! Outstanding session! Sherri is very knowledgeable and experienced. I had a great session and will be returning soon!
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December 2023 by William Bruckert
Seems to be well run with professional people doing both front side reservations and message people doing very good jobs from my experience. Do wish it was a little less expensive.
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December 2023 by Wendy Rosenfield
Andrew is a great massage therapist with a great 10+ years of experience definitely knows the body. Very professional and kind. The front desk ladies are very welcoming and helpful.
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November 2023 by Elizabeth W
Had a wonderful and deep massage here. The therapist was prompt, courteous, professional, and listened to my needs. I usually don't talk during massages but I enjoyed talking to her and it was very relaxed and enjoyable. The only thing I would critique is that in the small waiting room before being taken back by the therapist, there was no music (silence), only water to drink, and only massage therapist magazines or massage envy pamphlets to read. I have been to many places throughout the years and a small snack, an iced drink such as lemon cucumber water, and or music is there to help guests relax. It was a little sterile. I would go back here though and likely will.
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November 2023 by Scott Sleigher
If you like being lied to, the new manager is who you should speak with. This place is going down the toilet and the new manager is the one who’s flushing it.
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October 2023 by CAROL BLOW
Wonderful..2 of us had an hour massage and our 3rd person had 1 1/2 Massage. Highly recommend
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October 2023 by Monica Lopez
First time getting a 60 min. massage. Before getting in I was a little nervous but once I got in the receptionist was very welcoming and Casey (my massage therapist) was so chill and made me feel relaxed. She did such an amazing job. So grateful!
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June 2023 by Sarah Theriot
Can't get a couples massage with my fiancée because apparently employees can't get massages on the weekends even though I'm the one paying for the services. Weird policy to have. Not exactly the best for relaxation.
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June 2023 by Marcus LaBranche
Possibly the best massage that I've ever had. Masseuse asked what areas I wanted her to focus on and she stuck w/ them.
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April 2023 by Jadena Terrell
Had a facial with Mallory and it was FANTASTIC! She is very pleasant. She made the experience relaxing and explained every step. Highly recommend
