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July 2023 by Alexander Laters
The other reviews talk about previous owners n such but I didn't know them so I can't rebuttal that but what I can do is tell you that the new owners are just fine. Access is simple, the rates are fair, and the grounds are clean and stay dry. So yeah all-n-all their good.
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July 2022 by Joseph R.
I agree with other reviews the "NEW OWNER" is very rude . Fyi she's not the new owner . She came to pcb about 4 years ago as "THE NEW OWNER" of the rv park on front each Rd . She quickly turned it into a prison and put everyone on lockdown who dared enter her fence . Now she has married THE ACTUAL OWNER of the PAC and stac storage . Who I assume will be in a messy divorce in the near future . The lady is a hater .... And a few other names I can think of would fit her well. The yellow Camaro matches her hair
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June 2022 by Mark House
Ownership is very rude and not pleasant to do business with. We have been here three years, never paid late and have reached a point that we can't deal with ownership anymore. FYI "Laird Street Storage & Pac & Stac storage are the same business. Notwithstanding, no substantial improvements, poor maintenance, weeds are growing in the drive isles, our unit leeks water, standing water sits in the worn drive isles after it rains, poor lighting and fences are falling over.
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December 2021 by Susan allen
Receptionist is nice but woman in back room is nasty, rude and arrogant. They also can't keep keyfobs working so getting into your unit is a crapshoot.
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October 2020 by Erika Newberg
Rates are good and the owners are a pleasure to do business with.
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August 2020 by Jonathan Karch
Moved out after nearly 10 years without issues. After Hurricane Michael, the owner retired and sold the business. The new owners said that they had great plans but very little improved. The manager became very foul tempered and disrespectful, calling us liars about speaking with them about rent and fees. Stay clear!
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July 2020 by Hayley Fitzgerald
This facility is infested with rats.After having our items here (in two separate 10x10 lockers we’ve discovered most of our bedding items (including mattresses) must be disposed of.Huge disappointment.Do not store here unless you do not care about the items you are storing.
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June 2020 by Mary Shanahan
They give you NO leeway it's late day after due date no 3days or 5days
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February 2020 by Donnie Mathis
Took a friend to his storage
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December 2019 by laney rinehart
Rats are almost gone, unit doesn't flood hardly ever. Just moved out a few months back aside of that the little lock they make you buy is annoying but it does work.
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November 2019 by Ben S.W
The new owner has put a lot of money into the property. Does her best to always maintain a safe environment for customers. Personally she has gone above and beyond before for me and I'm sure she has with many others and is always fair, highly recommend.
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July 2019 by Randy Glaze
The new owner of this place is out of control. We used this facility to store our boat. They provide a hose to do fresh water rinses to clean the salt water off you boat when you return. First day we were rinsing she rushes out and grabs the hose and rudely informs us this is for washing the engine only because she doesn’t want the place smelling fishy....????? Next day she comes out and tells us we can’t do any washing two days in a row....???? A friend that was with me dropping off the boat washed the salt from his arms and legs and she lost her mind...After several more complaints and new rules she came up with, she told me she was rich and that she didn’t need my buisiness. At this point we exchanged unpleasant words and I am now banned from the property. The way she acted we figured she must be on some serious drugs. Beware if you decide to do business here. Read the other comments.
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April 2019 by C. Williams
I really can't see any improvements since new owners bought it. All they did was increase the price.
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April 2019 by Lachelle Jones
I love the storage unit I love the area I love the customer service there they're very friendly very sweet down-to-earth people very humble people they're very helpful their storage units look as advertised they're clean their just wonderful and I am so grateful for these people
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July 2018 by Chris tisa
These 5 star ratings has got to be from the previous owners I've had the displeasure of meeting the so called "new management or new ownership" of this storage unit and it blows my mind how a business owner treats their customer. They were extremely rude and disrespectful I'm sorry but all these 5 star ratings this location has it had to of come from family and friends or they are paid reviews. This lady was rude to the point that I am currently taking my items out of this storage and am willing to pay significantly more for a storage unit that has manners and knows how to speak to another human being and knows how to treat their customers. I also am a business owner and a reputable one and I would NEVER speak to my customers the way this woman spoke to me and my friend. They are judgemental and have 0 morals and 0 manners if you do business with them I really hope you store things that you could care less about she will threaten to lock your unit up even if you are up to date on your unit without batting an eyelash just because she says she can. It's her property and she does how she sees fit regardless of what's right or wrong and regardless if its YOUR items or not. If I could give this a -5 stars I would.
