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October 2023 by Kimberly Martin
Had the best help from Emily with move in and move out process. I was moving out 4 days after my unit payment was due and called to see if they offered a pro-rate and spoke to Emily who offered to let me maintain access without having to pay anything so I could move out. If I ever need to get a storage unit again I will come back to Pack-Rat again and again. Highly recommend!
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October 2023 by Philip Cope
We have rented here for years. The staff are very accommodating and friendly. Emily was very helpful in getting us moved to a different storage unit. The whole property is clean and well maintained.
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September 2023 by Savannah Owen (Sav)
I cannot say enough about the team over at Pack Rat. Emily and Ms. Ruth are the epitome of customer service. Whenever an issue or a concern arises, I know that I can reach Emily during business hours and even away as she keeps her number posted for her tenants. They are both hospitable, knowledgeable, and professional. The owners are also in quite often and are good, kind people (locals, might I add.) The interior and exterior improvements they have made to the facility look absolutely wonderful and I can say with confidence I would never keep my valuables anywhere but here.
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September 2023 by Alissa Rios
I cannot speak highly enough about pack rat storage. It’s a family owned business and the owners are local, so I know I’m getting a valuable service. The units are clean and I feel like my things are safe and secure. The front office staff, Emily and Mrs. Ruth are very kind and professional, and very knowledgeable about the business.
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April 2023 by Faithful Disciple
Been using these units for years, definitely recommend for people that need to store huge items.
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September 2022 by Charles Walker
You all got way too greedy. Moving out!
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July 2022 by Nicole Higgs
Have a unit at Pack Rat currently and one in the past several years back. Great facility and was very reasonable, until now. Got a letter in the mail stating effective 9/16/22 the unit rent will be going up. Now I can understand going up a few dollars but doubling the cost of the unit. A little 5x15 unit started at $68 plus tax will now cost me $120 plus tax. No additional cost for them to maintain the property. The price hike is outrageous and the only explanation I was given by the nice lady in the office is that the owner came in and decided to double the rent on all units, she didn’t agree with it either and doesn’t blame me for wanting to move. I will have to move my stuff now because what was once affordable is now not and where does this owner get off on justifying the increase. It’s bad enough that we live in this outrageous economy with gas and cost of living going up however this is a storage facility that takes little effort to maintain, quit being greedy and robbing people of hard earned money to make your pockets fatter. Bet lots of people will be moving their units elsewhere and word of mouth gets around fast, you can bet I will be flapping my gums about it. Absolutely disgusting and they ought to be ashamed.
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July 2022 by Alex S.
I have been with this company for 8 years and I just got a letter with a 107.7% increase to my rent! The greed of the owner is disgusting - DO NOT DO BUSINESS here. He flies an American flag in front of his business which is a slap in the face to hard working American! He should be flying the Hamme and Sickle!
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April 2022 by Andrew Thomson
Great friendly people !!
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June 2021 by Michael Jones
Great experience and the units are in a closed gate!
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July 2020 by cindy bryant
We stored our stuff, after we retired from the Navy and utilized it for 12 YEARS! FINALLY, I got everything out. Great Climate Controlled Units and would recommend this Business!
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February 2020 by Kelly Barriault
Good place
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January 2020 by Rodney Smith
Been a renter for 3 years great group of people
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December 2019 by Roger Hurd Jr.
I've been storing my personal belongings there for 5 yrs. Never had a problem, let me work on my truck there. Highly recommend if you can get 1 ! P.S. Say hello to Ms.Molly her yorkie..
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July 2019 by Angie Swedeen
Very accommodating, clean, and affordable.