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September 2023 by Tori Greer
I’ve always been pleased when I’ve come in this store, but never had an experience to write home about.Today there was only one employee working, unsure of why. But Mari deserves a raise!!! She was doing EVERYTHING by herself, had a smile on her face the whole time, and was making sure everyone got their questions answered and everything they needed.
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September 2023 by Holly Turley
Horrible Customer service. I tried asking someone for help who was standing there talking to "customers" in a whole conversation. I don't know if she knows them or what. But they were conversating and I asked her if I could get some crickets and she told me I'm with a customer very rude like and said there's somebody in the back so I walked to the back for the second time and didn't see anyone. So I stood at the counter. She then saw me standing at the counter and had a complete attitude with me and said how many do you want? I was completely nice and not in a hurry but I felt attacked simply because I was a customer needing help.
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September 2023 by Lil Ana
USED to be the best store on the beach, now all the employees are miserable and the only thing that matters there is how much one can brown nose their district manager. Very poor business practices and won’t be shopping here again.
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August 2023 by Robert Schreckenbach
We stop by this store every time we're in town! Great selection with decent prices, but it's the quality that gets you buying!! Always happy friendly faces and great customer service here!
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August 2023 by CS
Went here to get aquatic snails for my fish tank. PetSmart in Pier Park didn't have any and their entire aquatic section had ick. If you need fish, go to this Pet Supermarket. They had a lot of variety and all the fish looked happy and lively. My snails were also happy and lively, and so were the employees. Very nice store.
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July 2023 by Thomas Dunigan
Dakota was more than helpful when we showed up 5 minutes until closing after looking everywhere for a vailed chameleon and he even stayed late to help us with everything. Very knowledgeable and very professional!!! Great experience!!!
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April 2023 by McKinley C
we walked in 30 minutes before the closet to get some stuff for our new pup we had JUST gotten 20 minutes prior. we got a couple toys and a good collar and then stood in the food aisle kind of lost. a worker came up to us and told us about the new pet discount!! 20% off 4 items, and a free bag of dog food! he was SO a helpful, gave us so many good recommendations, and even gave our pupper some treats to try. we will definitely always be using this store now!
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April 2023 by Juliana Tovar
this place is so fun! gary is the absolute best. he let my friends and i hold the animals and was super informational and professional. if we weren’t on vacation, we would have definitely walked out with a new pet. would love to visit again. 10/10!
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April 2023 by Kylie Parker
This place was awesome! Gary was so nice and allowed all of my friends and I to hold all the animals. He was great and so was the store! One of the highlights of my trip.
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March 2023 by McKinley J
we walked in 30 minutes before the closet to get some stuff for our new pup we had JUST gotten 20 minutes prior. we got a couple toys and a good collar and then stood in the food aisle kind of lost. a worker came up to us and told us about the new pet discount!! 20% off 4 items, and a free bag of dog food! he was SO a helpful, gave us so many good recommendations, and even gave our pupper some treats to try. we will definitely always be using this store now!
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March 2023 by Steve moore
Horrible experience. Ordered online . Manager canceled order by mistake then tried selling 5 lb bag of food for full price. He was very rude and wouldn't correct order .tried humiliation in front of other customers. I had to leave with no product. Then the tattooed greasy pants sagging manager yelled don't come back your not welcome. Customers service will not take calls .
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November 2022 by Jules K.
What a huge variety of supplies!!! Never can I walk in a "pet sitter" and find large bags of hay for our bunnies but at Pet Supermarket you sure can! My only request is that they have a larger supply of martingale collars for dogs for our next visit. Our Greyhound can't wear anything but.
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November 2022 by Lateralus
Very helpful and knowledgeable staff. Helped me find medicine and recommended other methods of helping my sick severum.
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October 2022 by Rachel Stalvey
The magical experience that going into this pet supermarket was unreal. Going into this pet store was an experience I never thought I would get there. Gary and the other associates were fun patient polite and knowledgeable. They understood what we were there to do and far exceeded our expectations in every way possible. I will go to get all my pet wants taken care of!
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October 2022 by Andi Cox
I have gone to Pet Supermarket about 5 times since i moved to Panama City Beach, FL. I will say they are always helpful with questions on dog food, professional, friendly. The prices are right in line with Pet Smart which is where I went for grooming in the past and to purchase supplies for my dog. I think Pet Supermarket is by far nicer folks, and staffing is clearly trained better to fit the needs of the customer and they care about pets. I will never go anywhere else.