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December 2023 by Vale Wiley
BEWARE. I moved out of state and canceled my membership. It was simple and we went separate ways… Now, 4 YEARS LATER they send my account to collections for $700+ ? I’ve never heard a word from them in 4 years but here they are trying to screw me over. Bewareeeee of companies like this. What a joke.
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November 2023 by Joel PCB
Top Notch! Lots of equipment and free weights. Plenty of coaches and classes to help you out. Clean lockers and restrooms and they open at 4am! Worth every penny!
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November 2023 by Josh Taylor
I really wanted to like this place since it is 1 of very few gyms on the beach. First, their "1st 30 Days Free" is misleading... and honestly, it's dishonest. You actually have to sign up, pay an enrollment fee, then you aren't charged for another month. I'm fine with giving my credit card, but if I cancel in the 1st 30 days, let me go... run it for people with local addresses only because tourists will take advantage of it.I tried to cancel within the first 30 days but I still had to pay the $99 cancellation fee (I get it, I was the dummy that agreed to it).Unfortunately, there's no response or confirmation when you fill out the cancellation form online, so you're sort of left in the dark.They also did not save my payment information when I signed up, so instead of cancelling my membership, they continued my membership for 3 more months, letting those monthy fees stack up without letting me know i have to pay the accrued balance before my membership could be cancelled (even though I cancelled before ANY of those additional months were added).They apparently called me, but never left a voicemail (they confirmed no voicemail was ever left). I don't answer the phone if it's not a number I have saved due to so much SPAM calls these days.All in all, the communication with this business is really poor and disorganized. They're equipment is old and outdated. And they're not very honest in their practices... it's more a sucker deal than it is customer centric.I tried to reach out to the gym personally. I've left a message with no return call or the phone doesn't get picked up.When you're transparent and honest, without trying to scammy offers, your customers will trust you and stick with you.
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October 2023 by Mike Marino
I really like this gym. It's HUGE, there's plenty of equipment where you rarely have to wait on anything, where the 'beautiful people' go to workout.It appears this gym has been in business about ten years. I'm sure back when it started there was a great deal of excitement with all the new treadmills, machines, ellipticals, workout room/classes, cycling classes, everything they have. But over time, that (as tends to happen) level of detail gradually fades.There's maybe 7-8 people who work there. I guess this isn't enough to get what they need to do done on any given day, so perhaps half the time you walk in, no one is at the front desk.In ten years, any gym will face the reality that their machines and equipment will frequently need repairs or even replacing. That's where this gym stands now. Many of the machines have vinyl that's cut or torn and need to be recovered. There are currently two treadmills which are out of order and have sat broken for weeks, thankfully there are plenty of other ones. The ellipticals appear to be even older and should be replaced. Replacing machines is expensive, no question, but having old equipment is not the impression you want to see in a nice gym.The place they completely fall short on is in cleanliness. Thankfully the bathrooms are cleaned quite well, daily. But the treadmills in particular haven't been dusted or cleaned up in a LONG time. The picture I attached here shows the bottom/front of one of those, complete with a thick coat of dust AND people's HAIR. This is the one in the back next to the door and next to the window where the blinds have been removed to fix a leak in the window (which hasn't been fixed in literally years and the blinds still aren't there). Go check and see. I guess the lessons of COVID are no longer in play.I'm sure most of this could easily be resolved, if there was someone there who can hire a cleaning company on an on-going basis.
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October 2023 by Theo Smith
The equipment is out dated. Covers on some of equipment is torn exposing foam. They are not worth the 32 dollars. I would not recommend this gym to anyone. The only good thing is the personal trainers they have. Now they are amazing
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September 2023 by Theo Bill
Used to be a great gym with clean machines and great staff, but has gone downhill quite a bit in the last couple years. Machines and equipment are really tired and need to be refurbished. Staff is hit or miss.
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August 2023 by Heather A.
super friendly gym staff. very sweet and reliable childcare staff. clean and spacious!
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August 2023 by Angela Mielke
It’s a good sized gym with lots of machines and cardio equipment. I signed up for personal training training twice a week and kept this contract over a year.During this time, it became known that I would be moving to TN and was waiting for my house to sell. This was well known among all the staff, including management, but I chose to keep my membership active until I had exact dates so I could continue my fitness goals. This was a mistake.On May 4, my yearly membership expired and I spoke with Naelly about a month to month contract and canceling any future PT as I still had sessions to use. The intention was I could cancel my membership in 1 month.On May 9, my father became very ill and I had to make an emergency trip to Michigan. He passed on May 11. While I was there, on May 13, I fell and sprained my ankle. I have been unable to exercise since that date. Since I was injured, I stayed out of town until early July. During this time, we were able to sell our home and will be moving at the end of the month.I asked for a refund of dues and PT sessions I can’t use because of my injury and moving and have pretty much been ignored. So this is a great gym while you are going there and working out, but they don’t give a hoot about their members when they are working through major life changes like death, out of state moves and an injury that happens at the same time. They got their $, they don’t care.Update: I deleted a star because one of the managers actually contacted me via text to see if I was contacted by the other manager and when I said no, he ghosted me. Not sure why he bothered.
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July 2023 by Alex Kniceley
The gym is very big and the staff is amazing. Really the only gym worth going to around here! Grace (one of the trainers) is a sweetheart.
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July 2023 by Oliver von Pelser
Equipment is old and worn down. Half the benches wobble to the point that I worry they will come apart. Multiple cable machines have been broken for months and a lot of cardio equipment doesn’t work. You’re lucky if the front desk staff acknowledges you when you walk in, they are typically too involved in their own conversations. As someone that worked in gyms for 5 years this is a huge pet peeve of mine as it is the most basic level of customer service at a gym.
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July 2023 by Allie Anderson
DO NOT GO TO THIS GYM! And definitely do not sign up without reading their extensive contract! Sequence gym is in the business of collecting "debt." I received a phone call from a collections agency falsifying their business, pretending like it was an emergency AT MY WORK which is completely illegal on the Collection Agency's part. This was ONE MONTH after my debit card expired and I received no communication from the gym. They sent it to collections and I was to pay over $500 to "reconcile the debt" for a $40 membership. I went into Sequence, no manager was there twice, I called their billing department and it went to voicemail. I called their main line and it went to a full voicemail where I couldn't leave a message. They know what they're doing. Their gym is staying a float because of "debt collections." Not because they care about their "family" gym. I just wanted a place to workout. I mean, seriously?
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July 2023 by F A
There’s an old guy here that has big belly and wears a Let’s go Branson shirt that moves the weights around in the gym in between sets. He’s annoying. He walks around and talks to people that don’t want to talk to him. He thinks he’s cleaning the gym but he’s really making it worse. He’s the only thing I want to mention really. He sucks a lot and pushes hit politics on you. Did I mention he sucks?
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July 2023 by Esteban S.
The gym has a good variety of older but still good quality equipment. The facilities are spacious and most of the employees and members are friendly. The monthly membership is somewhat expensive but I guess that's to be expected when you live in a tourist area. My complaint is the cleanliness and upkeep of the equipment and the facility. The men's dressing room is carpeted and it always has a musty smell. Who knows how many germs are in it. One of the water fountains has been broken for over a year and one of the 3 leg extension machines has also been broken for several months. The arm pad on the biceps curl machine is totally torn up and has been for at least 6 months. At one point somebody wrapped it with duct tape but now thats worn through and it's uncomfortable on your arms and now you get sticky tape residue on your arms if you use it. If you bring a towel from home and put it under your arms it would be OK but you shouldn't have to do that. For the amount they charge you each month plus the annual facilities fee they need to take better care of their equipment and keep the place cleaner. If they did I would give them 4 instead of a generous 3 stars.
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May 2023 by D “FL Family”
Nice team, decent equipment. Some items are in need of some repair, but that’s expected in gyms. My only reason for not making it 5 stars is that the opening hours on the weekend are later than most other gyms. Also, kind of wondering why it’s not 24/7, which is very common. Just wish for a 4-5 am open every day.
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May 2023 by Josh Cloer
Awesome gym! In town for the week and came in and got a week pass for only $30. It’s big has loads of machines and dumbbells. Staff was friendly as well!
