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November 2023 by Fran R.
Taja was so nice and helpful with renting a vehicle! I hadn't had a reservation and she was able to help me get the paperwork processed and out the door in 15 min or less!Taja was very patient, attentive, and helped me find the best vehicle for my use and trip. I had wanted to rent from Enterprise and she was able to help me at her counter. She offered great insight about the different cars available and helped me find a great car. I didn't know much about the models they had available, but she had helped me understand the size comparison and what was most similar to my car back home.She gave me a quick rate, suggestions on insurance and gas tank prices which made it easy for me to plan my trip. The cost for the rental was incredibly fair and I'm glad I rented the car for the week since it has made the trip a lot easier.
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November 2023 by Tyler Hue
Had a wonderful experience at Alamo (Panama City, FL airport). The suv was newer and cleaned. Adria at the front counters was friendly and provided great service. Noah at the car return location was pleasant. I rather pay a little more with Alamo than go with another rental company.
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November 2023 by Jimmy Casey
Great professional service.Easy check in and out.Great value on car rental
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November 2022 by katie Myers
CARLOS was absolutely amazing. First time I have ever rented a car and he made the process super easy. I actually was expecting a versa and got an upgrade to a challenger! Pickup and drop off was super smooth. I would definitely recommend them and will be renting from them again! As we go to Panama city beach a few times a year.
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September 2022 by Ben Cwik
We rented a SUV from Alamo for our recent beach vacation. There was no wait at the counter when we arrived on Saturday evening. Joshua was friendly and prompt with service. We had our choice between three different SUVs and chose a Toyota RAV4 which worked great during our stay. Returning the car was an easy process. It simply involved us parking the car in the same lot we took in from (in front of a Alamo sign) and returning the keys to the same counter we picked them up from. I'd rent from here again.
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September 2022 by Cathi Theut
Excellent experience; quick, convenient and the staff is amazing! Rhonda checked me in and was very patient and friendly. I didn't get the name of the gentleman who checked me in upon my return this morning but he was the same. Best car rental experience I've ever had!!
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July 2022 by Andrea Benoit
Rented a confimed price with all taxes of $450 and they tried to charge over $700. Even showed them the reservation. It's bait and switch so I would suggest renting a car elsewhere. *******After receiving the email from customer care, the front desk attendant did not know she was supposed to honor the southwest price after showing the return flight information. Again, go elsewhere where they train their staff and not inconvenience the customer. That's extremely unprofessional.
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May 2022 by kayla schark
Rented a vehicle through alamo, started with full size, was complimentary upgraded to a SUV. A few days into our trip, the SUV had 0% oil life. Called Alamo and was helped by Jasmine on the exchanged process. Once at ECP airport, Natasha assisted in getting another car and gave us another complimentary upgrade to a sports car which we truly appreciated and gave us an amazing experience for the last couple days of our trip in PCB. Highly recommend!
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May 2022 by Joe Sokol
We were billed $300 4 months AFTER our rental ended. This was for returning the car to a different aiport after employees at both airports assured us there was no additional fee for returning to a different airport.... just an underwhelming customer experience.
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January 2022 by Iran O.
Very good customer service. We were having issues with our rental vehicle and Taja helped get the situation resolved. Will continue to do business with this company
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September 2021 by Debbie Meyer
Our experience with the service counter was great!no problems. Very nice customer service.Loved the car I rented.. NO HASSLENO HASSLE
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August 2021 by Eddie King
Pure He'll. Well I originally gave this a 1 star but after doing this I believe it wasn't fair. Our rental van had a flat. Alamo provided a tow truck and a Uber to get us to our vacation rental. I was surprised on being provided both. The original rating should have reflected the the trouble of receiving our replacement and the gentleman who waited on us. He didn't take the time to explain some things and that's where the 1 star came from. Due to the excellent service of the tow and Uber ride I'm going to bump the rating to 4 stars.
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June 2021 by Christy Passmore
Left a package in car, and unable to connect with a living soul re retrieval!Been trying for almost 24 hours.
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June 2021 by Deanna J.
There has to be a better way!! I waited over an hour in line for them to tell me they don't have a car in the size that I reserved. I had to wait another 40 min for them to find me a call because they offered me a Hyundai Accent when I reserved a full size vehicle. I'm not sure what's going on but they only had one agent working National/Alamo..
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May 2021 by Cindy McGowan
Easy to find, pick up vehicle and return!