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October 2023 by Cliff B.
This review is only for the Minute Clinic at this CVS location in Panama City Beach. I already knew what I needed, but could not buy it without a script. I didn't know the process at Minute Clinic, so it was a bit clumsy. There are no such things as walk-ins. You have to request an appointment, either online or at the kiosk. There was no one available to guide me through the process or provide instructions. There was one person working, the doctor, who only comes out momentarily between patients. When you apply for the appointment, it will tell you when the next available appointment is. Be prepared with insurance information and credit/debit card information. It will cost you. I found out that had I been in my home state my insurance would have paid all but a co-pay, but since I was out of state they would not cover it. I hate medical insurance companies.When you come for your appointment, sign in at the kiosk, and be prepared to wait. The name "minute clinic" is a bit misleading. There will be as much medical and insurance bureaucracy here as anywhere else in the USA. Thankfully, once I got in, the doctor was thorough and pleasant. She confirmed what I knew and provided the script which I had filled at the CVS pharmacy. I started the process at lunchtime and got out at 6 PM. That's one long minute, but it was faster and less expensive than driving to the Mexican border to purchase what I needed at a Mexican pharmacy. I give:5 stars to the doctor 3 stars for the clinic itself 4 stars for the pharmacy. Average: 4 stars
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September 2023 by Jen L.
Associates are very nice and helpful with returns and finding products you need! The manager was super helpful and so was the cashier who assured me with a return.
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July 2023 by B.p P.
I really like the pharmacy here! I've had a nightmare experience at other pharmacy's. My doctors office always forget to call in all my medications and it's a hassle. However this pharmacy is really patient and helpful.
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September 2021 by Randall Connell
Always the best customer service
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December 2020 by Al An
MOST CVS are great, however over the last six months the one that I’ve gone to for years has gone terribly downhill. One of the techs is always frustrated looking and rude and never remembers who I am. There was a second tech that was amazing and always remembered me or my family but I haven’t seen her in a long while.
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March 2020 by Rolfe H.
This is "my place" for pharmacy. The employees are friendly and customer oriented and do a good job - but it is a high-volume operation that is sometimes staffed by only two people and the pharmacist. Waits can be a little long at times as they have to serve two drive-up lines, phone calls, and windows for drop-off, advice, and pickup. Sometimes everyone is busy with customers and the phone system is announcing two or three phone lines waiting. A focused, dedicated, hard-working group.
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June 2019 by Ann M.
They won't answer the phone in the pharmacy, until u sit on hold for up to 20 minutes. Several of the workers are very rude. I have had to have my dr call the female pharmacist several times to get my inhalers for copd. She seems to delight in being as unhelpful and unsympathetic as possible. I will be seeking another place for my next refills.
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March 2019 by Lee L.
When inside looking for glue. Turned into a hide and seek game with my daughter. Anyway I wasn't busy at all even though I could not find customer service. Oh but there was one lady who was offering help so that was cool. It was in the evening so it seemed like everyone was stocking Goods and doing their own thing. When it was time to pay though someone came to the rescue
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July 2018 by Jeremy Kibodeaux
I've been working for CVS for around 2years. I love the caring environment, I enjoy helping my customers and being recognized for being a customer advocate. Great place to work!
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February 2018 by Ashley H.
Amazing customer service in the pharmacy department as well as the front checkout line! Keegan in the pharmacy helped me out over the phone & in store. I was in need of a prescription refill down here & I live in NJ. Keegan helped me quickly over the phone & rang me up in store with the same pleasant demeanor & attitude as I received from her earlier on the phone!
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November 2017 by Ashley Ellen Teate
They notify you when that your RX is ready and when you get there it's not. Then they want you to wait 15-20 min to fill your RX While you are sitting there.