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February 2024 by Marc Iorio
I came in at 9am for an oil change, tire rotation and alignment. Was told I needed new shocks and struts for an additional $1900 and that I needed to leave the truck overnight. I told them I couldn't leave it because I had to take the truck on a road trip tomorrow. They said they could get it done today so I agreed. At 6 pm the truck was ready for pickup. On my way home the truck was making a grinding noise by the front driver's side wheel. I returned to shop and waited another 2 hours for the technician to identify the problem. They had to replace the cv axle and wheel bearing. I didn't leave until 8pm. The only thing good from this visit was the technician Dylan and service advisor Dakota went above and beyond to get my truck fixed so it was safe to drive on my trip the next day. They showed great customer service and professionalism to make good on the situation. They should be commended on their efforts to make this nightmare visit right.
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February 2024 by Kenny Herrick
Employee was helpful. If you decide to use them. Make sure you bring your vehicle early. I waited 3 hours wich is great in my eyes. Prices; have your pocket book ready. But the work is worth it. Satisfied customer here.
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February 2024 by James Radford
Oil change and tire rotation for my Dodge. They are always willing to work you in if they have an opportunity. Very professional.
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February 2024 by Rebeca Rivera
They are fast reliable and take time to explain any issues.
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February 2024 by JERRY FURBOTER
I bought my Ram 1500 from carvana in December and after a few days of owning it I noticed the blower motor was making a noise. I originally took the truck to pepboys in Callaway and mentioned to them that Carvana and their warranty would be handling it and right off the bat the gentleman behind the counter began to sigh about carvana and how much of a headache they are so I felt unwelcome and left. All I was trying to do was get my new to me truck fixed after owning it a week. Took it to Firestone on HWY 77 and they were VERY professional and welcoming. They had it fixed the same day! Fast forward to today. I noticed a fluid leak and stopped in this morning and they remembered me and were very friendly and welcoming AGAIN. After talking to them they said NO PROBLEM we will get you handled. They diagnosed it in a timely manner and had it approved fast with carvana. Within HOURS they had it fixed. The oil cooler was leaking and handled it like true professionals! Had my truck back the same day AGAIN! I can’t express how much I appreciate the staff at this business. They always go above and beyond to take care of the customer. They have my business for life!!!
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January 2024 by Mike Creamer
They did the job well and quickly. The price was fair and the staff I dealt with were friendly and professional. I'm a satisfied customer, which is why I have bought my tires and batteries at Firestone for years.
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January 2024 by Frankie Rogers
Honest and knowledgeable technicians. This is the only place in town that I take my car to for inspections and regular maintenance.
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January 2024 by Melissa Burch
Dakota was an absolute pleasure to work with. He always tries to put a personal touch on our experience and get us the best deal. Mason is always so helpful and ensures that we only pay for what we need. They both make sure we are taken care of in a timely manner from start to finish. By getting us in quickly and quoting the accurate amount of time we can plan to be there for the scheduled repair.
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January 2024 by m
I had an appt. It took them 3.5 hours to change my oil and differential fluid. After my initial review I received multiple phone calls defending the fact that it took so long for my service. I researched competitors and found out how much I paid over the going rate - even with the coupon. I will not be going back to this chain.
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January 2024 by Kim Kensinger
I have always had a wonderful experience with this location. The gentleman I deal with is always honest and upfront about what needs to be done and what it’s going to cost. I have confidence in his judgment.
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December 2023 by Pirate Fishing League
Chris Dillion. He is the ONLY tech allowed to work on my vehicles. If he ever leaves Firestone, I will follow him to his new place. Chris does excellent work and will get it right the first time or die trying!
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December 2023 by MrHoxton
Awsome place idc what anyone says they are always here to help and yes its expensive but idc . Helped when i needed them in a pinch.
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December 2023 by Lisa Yale
Very professional. Explain and SHOWED me all the issues that my car has. Did not make feel like I knew nothing about vehicles.
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November 2023 by Brianna Smith
We got a flat tire while visiting and dropped it off right when they open at 7 am to plug the tire. They said it would be 10:00 until they could do anything. We waited and at 10:30 they had not even brought the truck back at all- still sitting in the same place. Workers did not seem to have any regard for our situation. Very unhappy with this experience. The truck was not done until 11:30.
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October 2023 by Teresa Knowles
We appreciate Firestone Complete Tire Service's being so helpful. We had a flat on our truck pulling a 5-wheel & had to get a new tire. The old one couldn't be repaired. They had the tire we needed. Mason was very good to work us in while we were traveling to get it replaced. The store was very busy, but our issue was handled promptly & efficiently. Thank you!Service: Tires
