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September 2023 by Jessica Mendez
No complaints with any Innovations locations. Harrison Ave is my favorite branch though!!
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August 2023 by Silver Minor DeMuro
Wonderful bank the service is very quickly received. Always a smile..
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March 2023 by Mikel
I can go to this bank any day of the week an they are not friendly! If your to lazy to get up an greet a customer with a smile or to lazy to answer a question on what I need to identify myself for a acct. Your obviously not physically or emotionally fit for simple job.Hell they were so rude I asked for 10s back she gave me everything but then threw it on the table.I have at least 3 videos showing how rude they are! I show them every time someone suggests opening a business acct at this bank.
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December 2022 by William Basic
The staff here is amazing! I live in Atlanta and have to use one of the big box banks up there so I try to keep some money at innovations and do my banking through them when possible. Even though it’s long distance it’s still way more convenient because the staff is on point and are extremely personal. They always take the time to sit down and explain any questions I have and make all of my banking experiences so much better than the big banks in Atlanta. If you are looking for a quality credit union and want to avoid the big bank and all of their silly policies then I suggest checking out innovations. The one on Harrison and 11th street is my favorite but they allProvide excellent service.
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November 2021 by Scotty
I have Known Dana for some time now She’s always been so helpful remembers people by their name knows what’s going she is always willing to help you Just great people there innovations
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September 2021 by Michelle Sparks
I bank at the one on Harrison ave and they are the most personable staff i have ever met
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August 2021 by Victor Whitehead
Great staff they treat me like family
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February 2021 by Renee' Hendrix Gwin Lee
Very friendly and welcoming.
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July 2020 by Aimee Buechner
I use to love this CU. But beware, I made a deposit a good amount and they took it upon them selves to spend my money how they saw fit. Then held the rest of the funds for 7 days. Needless to say they left me stranded in another town. Thank you for being my owner and spending my money. So you DO NOT have control over your own accounts.Then a Vic texts me on my private phone. Texts me like a child. Doesnt even have the decency to pick up the phone dial the number and talk to me like a real human let alone a banking professional. This place is run by a bunch of children. If you cant give me the decency of a phone call then do t expect any respect back!!! You need better manners and learn professionalism!!!!
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November 2019 by Kristi Hemmings
This building is currently closed
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October 2019 by John Higg
If your looking to get a auto loan don't do it with innovations go somewhere else . When times get hard and u need to defer a payment not going to happen they want you to pay then they will but if u could do that why would you need it in the first place . I put 2000 in my truck and I'm behind one month + 100 so 342 total and they say I have to pay it before they can . Anywhere else would do it to help u out they want . And most of the time I payed more then what was my payment . They just want to repo your vehicle .
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January 2019 by Rachel Buckner
EXTREMELY unprofessional. I should not have to call you 6 times and wait a week for a problem to get fixed. Trish and Alexandria have no idea how to do their jobs. Notes were supposed to be made yet I had to explain everything multiple times. Trish then proceeded to cut me off, interrupt me and raise her voice. This is the worst way I've ever been treated. So much for customer service. If I could give no stars I would. Closing my account and going elsewhere.
