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January 2024 by David Barnes
JCPenney still has great values and a shout out to Hannah who gave me her all while assisting me shopping for jeans. I will be back for those items of quality you can only get from this store at a great value!
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January 2024 by Desty Wilson
I have been a long time customer at the Panama City, Florida JCPenney location but I won’t be back. My husband purchased a ring for me, for our 10 year anniversary. After 2 years of wearing a ring sizer on it, I finally took it to JCPenney to have it sized and saudered together. When I left it, I was told it would be 3-4 weeks before I got it back. I really did not want to part with it for that long but for them to do the work I had to. I was told it would be back January 5, 2024. I dropped it off on December 5, 2023 and as of today (January 15, 2024) I still have not gotten it back. I went in the store on Friday January 12, 2024 to check on it and I was told it wasn’t back yet so I asked to speak to a manager. After speaking to the manager, she made it sound like it was taking so long cause of it being close to Christmas and the 3rd party jeweler is very busy at that time. She told me that Kayla would call the jeweler and find out about it and call me with an update on Monday January 15th. Kayla ended up calling me later that afternoon (Friday January 12th) after I left the store. She assured me she would call the jeweler on Monday and get back with me. It’s Monday and I never heard from Kayla but I’m hoping it’s because today’s a holiday and the jeweler may not have been open. Kayla also told me that my ring was not sent off till December 17, 2023. So basically, my ring sat at that store for 9 days before being sent to the jeweler. WHY would you tell your customers it takes 3-4 weeks when almost 2 of those weeks the ring is still at JCPenney’s.. Like I told the manager, I didn’t want to leave it for 3-4 weeks, if I would’ve known it was going to be 6+ weeks I sure would not have left it. I wish now I would’ve took it to David Scott Fine Jewelry like I did my 1st marriage / engagement set. I am not a happy customer at all and I will NEVER purchase another piece of jewelry from JCPenney!!!!JUST BE HONEST WITH YOUR CUSTOMERS!
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January 2024 by Kim Raybourn
JCPenney's has so few employees it is almost impossible to find help. I had to stand in the middle of the aisle and call-out,"Hello, does anybody work here?" three times before anyone appeared.
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December 2023 by Stephen Richards
Only two of the largest retail stores are open at what used to be the Panama City Mall. These stores are Dillard's and JC Penny. The JCPenney has been completely renovated and is a very new and beautiful store, featuring a Sephora. The dillards is also an attractive store with beautiful marble flooring. Also open at the Panama City Mall is the multiplex movie theater but it is now very basic and not the quality it used to be before the main mall closed. Unfortunately the owners of the largest section of the Panama City Mall do not want to reopen the rest of the mall, with the bulk of the smaller stores for business, since the mall was damaged by the Category 5 Hurricane Michael in 2018. Locals are very upset that the owners of the largest indoor section of the mall refuse to have it repaired and reopened for business.
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December 2023 by Susan Prescott
Clean, nice displays & uncrowded on a weekday!
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November 2023 by Karen Malm
Great place for even greater deals.
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October 2023 by Sherry Van Huisen
It seems they're just organizing and getting started with merchandise and displays. Customer service/pick up had only one person and dealing with that customer made two of us wait over 15 minutes. I'm sure improvement is coming.
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October 2023 by Warren Drake
I like this stores so much better than the other JCPenney stores in the area. They always have good sales, and some things on clearance.
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September 2023 by RVPeak
Not a bad place to go shopping. I found a lot of good buys there and there were a lot of items on sale, but could not find something that really. It is in a great location with plenty of other shopping around it so if you don’t find what you like there, you find it close by.
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July 2023 by Kevin D. Cordell
JCPenney has always been classy on a budget. Love shopping here!
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May 2023 by Julie Lenoir
Big store nice selection and good sales!
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February 2023 by H P
Found some really good deals. They had all kinds of sales going on. We'll have to try again.
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February 2023 by Rhonda Kent
Sales were not being applied.Cashier had no idea why prices were marked on sale. Please just close this store to put us all out of misery
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February 2023 by Shell McKenzie
Been going since I was a kid! Great prices and deals! In style clothes in the juniors section where I ship. A salon that not only stress cuts but waxing and they also do hair styles for dances/proms. It's where I went to get mine done every dance and they did a spectacular job! Also do a great job with my highlights!!!! It's worth what you pay!
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January 2023 by Debra Ging
JCPenney has a great variety to choose from, plus, they carry Levi jeans at a decent price.
