-
November 2023 by Laura T.
I live in DeFuniak Springs and scheduled an appt to have sensor light checked. Drove to Panama City only to be told that I would have to leave my car for 3-5 days and cost to diagnose was 3x higher than quoted. Unfortunately the verbal sorry doesn't cover my fuel or time wasted. Make sure that you ask how long it takes to diagnose even with an appointment. and be prepared for fluctuating cost just to run through diagnostics. Very disappointing!
-
November 2023 by Primal Kal
Good service with what they are limited to
-
November 2023 by Alex Golden
The quality of work is good but their labor price is high and their service time is outrageous. you want to use them be comfortable with leaving your vehicle there because it won’t be done anytime soon.
-
October 2023 by Heather Lang
I usually do everything I can to avoid this dealership for maintenance on my Toyota (I have never heard good things so I’m surprised to see the rating they have) but after having to have my car jumped multiple times over a few months I figured I would give them a chance. My thoughts were maybe it’s something that only the dealership can fix. They told me the diagnostic fee would be $160, I ended up paying $190 because of course they add some bogus fees in, for them to tell me “we recommend you starting with replacing you battery because you have the wrong battery in your car. The new batter will be $398” I paid $190 for them to tell me they think I need a new battery. WHAT A JOKE. I have been to multiple service shops with multiple vehicles and this is ridiculous. My new battery was $219 elsewhere, go figure you can buy half price somewhere else. All that to say, if you have a Toyota with stop start, let the store your are purchasing know and you’ll avoid a lot of headache. I have never heard of people having these issues with other makes of vehicles but apparently this is an issue with Toyota highlanders.
-
October 2023 by Sarah Scott
I love Panama City Toyota. They always do everything they can to make your time there special.
-
September 2023 by Rosa Rodriguez
High cost and poor customer report by Service Deot personel and Finance Dept. Serviced 2010 Prius as well as our newly purchased Corolla Hybrid. Lack of returned phone calls by Finance Dept required continual VM and reaching outcto salesman.Services: Electrical
-
September 2023 by D W.
I have been taking my Toyota there for years. They keep it in top-notch shape. I would never own anything but a Toyota and a lot of it is because of the service that I get from the dealer.
-
June 2023 by Bailey A.
Highly don't recommend this place to anyone. RUN!!!!I don't even know how they got 3.5 stars. We worked with Ken Julian and he was the most rudest and awkward person I've ever met. The whole process took about 17 days after we drive 6 hours back and forth to go and pickup our check. Otherwise God knows how many more days we would have to wait. Their Finance folks literally did absolutely nothing for 7 days. In the state of florida, they only got 10 days to pay the bank/ lender.Immediately after that call, they got it done the next day. Then our bank was the one that told us that they paid it. There's no communication with them. We had to call back about 4 times to get updates. Truly unprofessional. Never again.
-
April 2023 by Vladimir A.
I don't know who gave them 5 stars reviews for service, I would like apply 0 star.3 times replace my fuel pump, when I third time called them they was mad on me. I towed them for my money. Looks like they used automarket parts, not a dealers. Replaced my head gaskets, and after that they still leaking.Finally They charge me for solder wiring going to injectors, lie again. They simply used connectors, which after few months the problem coming back. Before they make an estimate looks like my coil on this cylinder need change-wrong.I spend a lot of money for junk repairs.I got all receipts which they rip me off.Look last job solders wiring for over $300. After few months low voltage wires get corrosion and injector stop working again.If you love your Toyotas, never going to this dealer.
-
March 2023 by Casey Barnes
Great place, great people & superb service!
-
January 2023 by Gretchen H.
Appointments mean nothing. The service department is packed, everyone is in the same line with or without appointments. Why bother making appointments? I strongly dislike having to come here. They always apologize, but maybe stop having to apologize every time I come to this place.
-
November 2022 by Tim H.
We just bought a new 2023 Camry from Mike Gause and the staff there at Panama City Toyota and were extremely pleased with the process start to finish.Mike was knowledgeable, very professional and we can recommend he and the staff there with a high degree of confidence.
-
October 2022 by Mary Ritter
We have always had excellent service here. The scheduled appointments are on time and the waiting area is comfortable.
-
September 2022 by Mary R
Took my car in for service, they took my j hook clamp off last visit and then charged me to put on a new one this visit. They never put my tire valve caps back on. Conveniently forgot to deduct my service coupon and then claimed they couldn't as the bill was already prepared. Techs altered things inside the car which they had no business touching. Door handles, steering wheel, shift, etc. were all left greasy/filthy. Called multiple times and Service Manager does not return my calls, I expect better when you pay $115 for an oil change!Service: Oil change
-
September 2022 by Mitch P.
My first oil change on our Toyota Highlander took over two hours, with an appointment. The second attempt required a week for an appointment, and upon my arrival there were 10 vehicles ahead of me. After 15 minutes I finally had a member of the service department come over to check me in. As none of the waiting cars were being moved into the service area, I inquired how long it would take to get the oil change I had scheduled, and I was told it would "be awhile". What is the point of making a reservation if you have to still wait hours for what would be a 10 to 15 minute oil change? They promise free service for the first 20,000 miles, but I had to pay $70 at another oil change business due to their inability to manage appointments.